Triax C-HD415 CX manual Troubleshooting, Problem Possible cause Suggested solution

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Troubleshooting

Problem	Possible cause	Suggested solution

Not working	Not plugged into the mains.	Make sure that the mains
		lead is plugged in.
The remote control does	The batteries have not been	Insert the batteries correctly.
not work	inserted correctly.

	The batteries are flat.	Insert new batteries.

	The remote control is aligned	Align the remote control with
	wrongly.	the front of the set-top box
		and ensure that nothing is
		placed between the remote
		control and the set-top box.

Neither picture nor sound,	No signal	Check antenna cable from
only on-screen menus		the set-top box to the outlet.
Channel has got new		Delete channel and make a
frequency		new search.

Bad picture quality,	Bad connector or antenna	Check connectors and
blocking fault, formation of	cable	antenna cable. If this is OK
small blocks, drops in		you have to contact your
sound		CATV provider.

No picture, no sound,	Bad connector or antenna	Check connectors and
signal strength is OK, but	cable	antenna cable. If this is OK
signal quality is bad		you have to contact your
		CATV provider.

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Contents Digital Cable-TV set-top box Triax C-HD415 CXLicense Contents Mains supply Safety PrecautionsDisposal of batteries and set-top box Front panel incl. CA-module and smart card Rear panel OverviewInserting batteries in remote control unit Remote control unit How to use the remote control Select language and country Data for channel searching Switch on TV and the set-top boxUse Now WelcomeReady for use Searching for channelsDay-to-day Use Switch the set-top box on or off Select a channelAdjust the volume Switch between TV and radioView teletext Display subtitlesView EPG Using Electronic Programme Guide EPGFavourite channel lists Audio Select a submenu How to Use the On-Screen MenusDisplay the main menu Select a menuSelect or adjust To return to TV Menus Submenus Overview of MenusFavourite lists Editing of ChannelsPage Timer programming using EPG Using the Timer FunctionPage Language Customizing the Set-top BoxOutput RegionLock Change PIN Lock/Unlock channelsAuto search Channel searchManual search Copy channel data via USB Advanced searchAdvanced Updating software via USB stick Technical Information Smart Card Problem Possible cause Suggested solution TroubleshootingVCR VTR GlossaryTuner and channel Technical DataDeclaration of Conformity Manufacturer