13. Troubleshooting
13.2 Error Message
Error message | Possible causes | What to do |
Please Insert | The Smartcard is not present | Insert the Smartcard. |
Smartcard |
|
|
|
|
|
Unknown | Faulty Smartcard or not an Irdeto | Insert the appropriate Smartcard. |
Smartcard | Smartcard. | Contact the product distributor if the |
|
| problem persists. |
|
|
|
Smartcard Failure | The current Smartcard may be | Insert the appropriate Smartcard. |
| faulty. | Contact the product distributor if the |
|
| problem persists. |
|
|
|
Checking | The Smartcard is being verified. It |
|
Smartcard | may be inserted |
|
|
|
|
Service is currently | The Smartcard has expired or the | Check Smartcard. Contact the |
scrambled | datecode on the card has gone | product distributor if the problem |
| backwards. | persists. |
|
|
|
Service Unknown | No service is located at the entered |
|
| channel number. |
|
|
|
|
Service is currently | Operating status of the service is set |
|
not running | to Off. |
|
|
|
|
Parental Control | When the parental rating of the | Enter the |
Lock | event is greater than the setting | settings. |
| made via the Parental Control |
|
| menu. |
|
|
|
|
No Event | The information for the current event |
|
Information | or service has not been received, |
|
|
|
|
No Signal | The signal is too weak. | Reset the cable. |
|
|
|
No Service | There are no services available. | Reset the setting and restart |
available |
| channel search. |
|
|
|
GB 58