Axis Communications 241SA No images displayed in the Web interface, Video Image Problems

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64AXIS 241QA/AXIS 241SA - Troubleshooting

No images displayed in the Web interface

 

Problem with AMC

To enable the updating of images in Microsoft Internet Explorer, set your browser to allow

 

(Internet Explorer only)

ActiveX controls. Also, make sure that AXIS Media Control (AMC) component is installed on

 

 

your workstation.

 

Installation of additional ActiveX

Configure your AXIS 241QA/AXIS 241SA to use a Java applet for updating the images under

 

component restricted or prohib-

Live View Config > Layout > Default Viewer for Internet Explorer. See the online help for more

 

ited

information.

Video Image Problems

 

 

 

 

 

Image too dark or too light.

Check that the termination dip switch for the video source is set to the correct position. See

 

 

also the online help on Video Source Settings

 

Black borders around the video

Adjust the X and/or Y offset, in the Video Source Settings. See the online help for information.

 

image

 

 

Problems uploading own files

There is only limited space available for the upload of your own files. Try deleting one or more

 

 

existing files, to free up space

 

Missing images in uploads

This can occur when trying to use a larger image buffer than is actually available. Try lowering

 

 

the frame rate or the upload period.

 

Slow image update

Configuring e.g. pre-buffers, motion detection, high resolution images, high frame rates, etc.,

 

 

will reduce the performance of the video server.

 

Slow performance

Slow performance may be caused by e.g. heavy network traffic, multiple users accessing the

 

 

unit, low performance clients, use of features such as Motion Detection, Event handling, Image

 

 

rotation.

Bad

snapshot images

 

 

 

 

 

Display incorrectly configured on

In Display Properties, configure your display to show at least 65000 colors, i.e. at least 16-bit.

 

your workstation

Using only 16 or 256 colors on your display will produce dithering artifacts in the image.

 

 

Incorrect exposure in images

 

 

 

 

 

Incorrect line termination

If the AXIS 241QA/AXIS 241SA is to be connected in loop through with other equipment, dis-

 

 

able the input termination by turning the corresponding DIP switch to OFF.

Problems with the MPEG-4 format

 

Lower frame rate than expected.

Check with the administrator that there is enough bandwidth available. Check also the settings

 

for bit rate control, in the Video & Image > Advanced > MPEG-4settings. Using an inappro-

 

priate video object type can also affect the frame rate. See the online help for more informa-

 

tion.

 

Check in the AMC control panel applet (MPEG-4 tab) that video processing is not set to Decode

 

only I frames.

 

Lower the image resolution.

 

Reduce the number of applications running on the client computer.

No MPEG-4 displayed in the

Check that the correct network interface is selected in the AMC control panel applet (network

client.

tab).

 

Check that the relevant MPEG-4 connection methods are enabled in the AMC control panel

 

applet (network tab).

 

In the AMC control applet, select the MPEG-4 tab and click the button Set to default MPEG-4

 

decoder.

No multicast MPEG-4 displayed

Check with your network administrator that the multicast addresses used by the

in the client.

AXIS 241QA/AXIS 241SA are valid for your network.

 

Check with your network administrator to see if there is a firewall preventing viewing.

Multicast MPEG-4 only accessi-

Check if your router supports multicasting, or if the router settings between the client and the

ble by local clients.

server need to be configured. The TTL (Time To Live) value may need to be increased.

 

 

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Contents User’s Manual About This Document Table of contents Axis video server Product description Overview of the Axis video serverLED indicators Front panel Axis 241QANetwork StatusPower Switches & connectorsRear panel Axis 241QA/AXIS 241SA Product description Using the video server Accessing the video serverSetting the root password Please see the online help for more informationLive View AMC Audio controls Video and audio streams Video stream typesMotion Jpeg MPEG-4MPEG-4 protocols and communication methods How to stream MPEG-4Axis Media Control AMC Other methods of accessing the video stream RTP+RTSPRTP/RTSP RTP/RTSP/HTTP or RTP/RTSP/HTTPSOther MPEG-4 clients Accessing the audio streamsAxis Vapix API Configuring the video server Accessing the Setup toolsImage settings Video & image settingsImage appearance Video source settings AdvancedQuad stream settings Overlay/Mask settingsMjpeg Overlay/Mask typeUpload and use an overlay image Overlay image requirementsOverlay image limitations Image Formats Image SizeUse a Privacy Mask Audio Settings Enable AudioAudio Audio ChannelsAudio Input Noise canceller threshold value Noise canceller attenuation Advanced Audio SettingsAudio Output Axis 241QA/AXIS 241SA Audio Live View Config LayoutCustomizing the default Upload Own Web FilesDefault Live View Video Default Video FormatDefault Viewer Viewer SettingsUser-defined Links Html ExamplesCheck Show Custom Link Sequence Mode External VideoInstalling PTZ devices Pan Tilt ZoomPTZ configuration Preset positionsPTZ controls PTZ control modes Using CGI links to control PTZ devicesControl panel Guard tour Preset positionsAdvanced PTZ control queue Axis 241QA/AXIS 241SA Pan Tilt Zoom Event configuration Event serversHow to set up a triggered event Event typesTriggered Event Click Add triggered on the Event typesHow to set up a scheduled event Pre-trigger and post-trigger buffersScheduled event Click Add scheduled on the Event typesSettings Camera tamperingHow to configure Motion Detection Motion detectionPort status Object SizeSystem options SecurityUsers IP Address FilterStream, IP address filtering must be enabled HttpsAxis 241QA/AXIS 241SA System options Radius Date & timeCA servers IP Address Configuration Network Basic TCP/IP settingsServices Network Advanced TCP/IP settings DNS configurationNTP Configuration Host Name ConfigurationFTP HttpRtsp QoS Settings SocksQoS Smtp emailSnmp RTP / MPEG-4Ports & devices MaintenanceSupport Configuration Resetting to the factory default settings Using the Control ButtonD-Sub connector Unit connectorsPin I/O terminal connector Pin Function DescriptionSchematic diagram I/O terminal connector COM ports RS-232 and RS-485Axis 241QA/AXIS 241SA Unit connectors Checking the firmware TroubleshootingUpgrading the firmware Emergency recovery procedure Alarms, etc, to a destination outside the local network Be accessed from a web browserLit Video Image Problems No images displayed in the Web interfaceSnapshot images Only I framesAudio volume too low/high Audio Advanced SettingsAudio Axis 241QA only Poor audio qualityTechnical specifications ModelsConnectors Video access from WebApplications not General performance considerations Optimizing your systemFrame rates Motion Jpeg Frame rates MPEG-4Bandwidth Active Speaker a speaker with a built-in power amplifier GlossaryCompression See Image Compression De-interlacing See interlacingEncoder See Video encoder Fixed iris See AutoirisHalf-duplex See Full-duplex Megapixel See Pixel Axis 241QA/AXIS 241SA Glossary SSL/TSL Identity of the server Video camera See Network camera and Cctv video cameraAn I-VOP is a complete image frame Index ActionHttp API Http API requests Http port number Http serverRTP 14 Rtsp 14 Video streams 13, 15

241SA specifications

Axis Communications, a leader in network video solutions, offers a diverse range of high-performance cameras designed to meet various security needs. One of its notable models is the Axis 241SA video encoder. This device embodies the company's commitment to providing advanced surveillance technology with cutting-edge features.

The Axis 241SA is an ideal solution for organizations looking to enhance their security infrastructure by integrating analog cameras into a digital network. With its ability to support multiple video formats, this video encoder enables operators to convert traditional analog video signals into digital streams efficiently. The device supports both Motion JPEG and MPEG-4 video compression, providing flexibility in terms of image quality and bandwidth use. Users can easily adjust the settings to maximize storage efficiency and optimize network performance.

One of the standout characteristics of the Axis 241SA is its robust support for Power over Ethernet (PoE). This feature simplifies installation by allowing the device to receive power and transmit video data through a single Ethernet cable, reducing the need for additional power sources and streamlining setup processes. The encoder can accommodate four analog video inputs, allowing multiple cameras to be connected, making it a cost-effective solution for small to medium-sized installations.

Furthermore, the Axis 241SA incorporates advanced security features to safeguard video streams and ensure data integrity. The device supports HTTPS encryption and password protection, preventing unauthorized access to camera feeds and configuration settings. This level of security is crucial in today’s digital landscape where cyber threats are prevalent.

The device also comes equipped with a user-friendly web interface, simplifying the operation and configuration process for users. Compatible with various video management software (VMS) solutions, the Axis 241SA allows for seamless integration into existing security systems, enhancing overall monitoring capabilities.

In summary, the Axis Communications 241SA video encoder is a powerful and versatile tool for transitioning from analog to digital surveillance systems. With its support for multiple video formats, PoE capability, strong security measures, and user-friendly interface, the Axis 241SA meets the demands of modern security environments while providing peace of mind to users. It presents an invaluable asset for businesses and organizations aiming to bolster their security infrastructure without compromising on performance or efficiency.