Vizio M190VA, M260VA manual Warranty, Parts and Labor, Types of Service, Limitations and Exclusions

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VIZIO VA SERIES User Manual

Chapter 11 Warranty

ONE-YEAR LIMITED WARRANTY ON PARTS AND LABOR

Covers units purchased as new in United States and Puerto Rico Only

VIZIO provides a warranty to the original purchaser of its products against defects in materials and workmanship for a period of one year of non-commercial usage and ninety (90) days of commercial use. If a VIZIO product is defective within the warranty period, VIZIO will either repair or replace the unit at its sole option and discretion.

To obtain warranty service, contact VIZIO Technical Support via email: TechSupport@VIZIO.com or via phone at 877 MY VIZIO (877.698.4946) from 6:00AM to 9:00PM Monday through Friday and 8:00AM to 4:00PM Saturday and Sunday, Pacific Time, or visit www.VIZIO.com. Proof of purchase in the form of a purchase receipt or copy thereof is required.

Parts and Labor

There will be no charge for parts or labor during the warranty period. Replacement parts and units may be new or recertified at VIZIO’s option and sole discretion. Replacement parts and units are warranted for the remaining portion of the original warranty or for ninety (90) days from warranty service or replacement, whichever is later.

Types of Service

Units 30” or larger will usually be serviced in-home. In-home service requires complete and easy access to the unit and does not include de-installation or re-installation of the product. However, in some cases, it may be necessary to send the unit to a VIZIO service center. VIZIO will cover the transportation charges to and from the same customer location.

Units less than 30” must be sent to a VIZIO service center. VIZIO is not responsible for transportation costs to the service center, but VIZIO will cover return shipping to the customer. PRE-AUTHORIZATION IS REQUIRED BEFORE SENDING ANY UNIT IN FOR SERVICE.

Any returns to VIZIO’s service centers must utilize either the original carton box and shipping material or a replacement box and material provided by VIZIO. VIZIO technical support will provide instructions for packing and shipping the unit to the VIZIO service center.

Limitations and Exclusions

VIZIO’s one-year limited warranty only covers defects in materials and workmanship. Items not covered include but are not limited to cosmetic damage, normal wear and tear, misuse, signal issues, power surges, and damages from shipping, acts of God, any sort of customer misuse, installation, customer modifications, adjustments, and set-up issues. Units with unreadable or removed serial numbers, “image burn-in”, and routine maintenance are not covered. This warranty does not cover products sold “AS IS”, “FACTORY RECERTIFIED”, or by a non-authorized reseller.

Version 12/29/2009

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www.VIZIO.com

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Contents Dear Vizio Customer Important Safety Instructions Page Television Antenna Connection Protection Power LinesFCC Bulletin for New TV Owners Lightning ProtectionTable of Contents Specifications Hdtv Accessories and Services Package ContentsOpening the Package Attaching the TV Stand Setting Up Your HdtvUnpack the TV and stand base Attach the TV stand baseWall Mounting Your Hdtv Wall Mounting SpecificationsDetach the TV stand base Front Panel Basic Controls and ConnectionsSide Control Panel Below picture applies to black color models Rear Panel ConnectionsSide Panel Connections Installing the Batteries Vizio Remote ControlRemote Control Range Vizio Remote Control PrecautionsFollowing keys do not function on these models Remote Control ButtonsGetting Started Select Input Source Using your Hdtv for the first timeWatching a TV Program Info Button Viewing Digital TV Program InformationWhich Video Connection Should I Use ? Connecting EquipmentUsing Hdmi Best Connecting Your Cable or Satellite BoxHdmi Connections for Cable or Satellite Boxes with DVI Using Component Video BetterUsing Coaxial Antenna Compatible Using Composite Video CompatibleHdmi Connections for DVD Player with DVI Connecting Your DVD PlayerUsing Composite AV Video Compatible Connecting Your VCR or Video Camera Connecting Coaxial RFUsing AV Connecting a Computer Connecting a Home Theater SystemYour Hdtv Settings Picture Menu Audio MenuParental Menu Help Menu CC Closed Caption MenuTV Settings Adjusting Your Hdtv SettingsInput ChannelsMenu Language PC SettingsDate & Time File SortThumbnail Size Wide Menu Wide Mode Normal ModeZoom Mode Panoramic ModeEqualizer Settings SRS TruVolumeTMReset Audio Mode SRS TruSurround HDCustom Mode Picture ModeNoise Reduction Reset Picture ModeFast Response Ambient Light SensorParental Menu Rating EnableChannel Locks USA-MovieCAN-English Change PIN PasswordCAN-French Alt Rating RegionSystem Info System ResetAnalog Closed Caption Digital Closed CaptionCleaning the TV and Remote Control Maintenance and TroubleshootingTroubleshooting Guide General TV Problems SolutionWake your computer Media Viewer Solution Problems Compliance Telephone & Technical SupportFCC Class B Radio Interference Statement M190VA /M190VA-W Specifications SpecificationsM220VA/M220VA-W Specifications M260VA/M260VA-W Specifications M190VA/M190VA-W Preset PC Resolutions Preset PC ResolutionsM260VA/M260VA-W Preset PC Resolutions Types of Service WarrantyParts and Labor Limitations and ExclusionsPersonal Data DVD Index
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