Troubleshooting & Technical Support

Products are often returned due to a technical problem rather than due to a defect. If you are experiencing a problem when using your TV, try to fix the issue using this troubleshooting guide.

If, after using this troubleshooting guide, you are still experiencing an issue with your TV, contact VIZIO’s Support Department. Quality customer support and service are integral parts of VIZIO’s commitment to service excellence.

Phone:	(877) 698-4946	Web: www.VIZIO.com
Fax:	(949) 585-9563	Hours of operation:
Email:	techsupport@vizio.com	Monday - Friday: 6 am to 9 pm (PST)
		Saturday - Sunday: 8 am to 4pm (PST)

The TV displays “No Signal.”

•Press the INPUT button on the remote control to select a different input source.

•If you are using cable TV, satellite, or antenna connected directly to the TV, scan for channels. See Connecting Your Devices on page 6.

There is no power.

•Ensure the TV is plugged into a working electrical outlet.

•Ensure the power cable is securely attached to the TV.

•Press the Power/Standby button on the remote or press the Power/ Standby button on the side of the TV to turn the TV on.

The power is on, but there is no image on the screen.

•Ensure all cables are securely attached to the TV.

•Ensure all devices are connected correctly. Devices differ; see your device’s user manual for details.

•Adjust Brightness, Contrast, or Backlight. See Adjusting the Picture Settings on page 13.

•Press the INPUT button on the remote to select a different input source.

There is no sound.

•Press Volume Up on the remote control.

•Press the MUTE button on the remote to ensure mute is off.

•Check the audio settings. See Adjusting the Audio Settings on page 15. Ensure the speakers are set to On.

•Ensure no headphones are connected to the TV.

•Check the audio connections of external devices (Blu-ray player, game console, cable/satellite box) that are connected to the TV.

•If you are using an antenna, the signal strength of the channel may be low. Ensure your antenna is connected securely to the TV and move the antenna around the room or close to a window for the best signal.

The colors on the TV don’t look right.

•Adust the Color and Tint settings in the Picture menu. See Adjusting the Picture Settings on page 13.

•Reset the picture settings. See Resetting the Picture Settings on page 15.

•Check all cables to ensure they are securely attached.

The buttons on the remote aren’t working.

•Ensure you are only pressing one button at a time.

•Point the remote directly at the TV when pressing a button.

•Replace the remote batteries with new ones. See Replacing the Batteries on page 5.

The image quality is not good.

•For the best image quality, view high-definition programs using digital sources. Connect your devices with HDMI cables.

E472VL, E552VL specifications

Vizio has established itself as a prominent name in the television market, offering a range of high-quality models with remarkable features. The Vizio E552VL and E472VL are two such models from the brand's E-Series lineup that combine impressive technology with value for money, appealing to budget-conscious consumers seeking an immersive viewing experience.

The Vizio E552VL is a 55-inch LCD TV that features a full HD resolution of 1920x1080, delivering sharp, vibrant images that bring movies and shows to life. Its large screen size makes it ideal for family rooms or home theaters, allowing viewers to enjoy cinematic quality from the comfort of their home. The TV uses Vizio's Smart Dimming technology, which employs zones of LED backlighting to adjust brightness for better contrast and deeper blacks, enhancing the overall picture quality.

On the other hand, the Vizio E472VL is a slightly smaller option, boasting a 47-inch screen and similar full HD resolution. Despite its smaller size, the E472VL also comes equipped with a range of features that make it a compelling choice for viewers. Like its bigger counterpart, it utilizes LED technology for improved energy efficiency and image clarity, ensuring that users experience vibrant colors and sharp details during their viewing sessions.

One of the standout features of both models is Vizio's V.I.A. (Vizio Internet Apps) platform, which allows users to access popular streaming services such as Netflix, Hulu, and YouTube directly from their TVs. This smart functionality makes it easy for users to enjoy a wide range of content without the need for external devices. Additionally, both models come with built-in Wi-Fi, further simplifying the process of connecting to the internet for streaming.

In terms of connectivity, the Vizio E552VL and E472VL offer multiple HDMI ports, allowing users to easily connect their gaming consoles, Blu-ray players, and other devices. Also, they feature USB ports for quick access to media files stored on USB drives.

In summary, the Vizio E552VL and E472VL televisions stand out for their combination of advanced picture technologies, smart features, and various connectivity options. Whether you choose the larger E552VL or the more compact E472VL, both models deliver excellent value, making them highly attractive choices for any home entertainment setup. With their blend of performance and affordability, Vizio continues to impress consumers in the television market.