Help Topics

How do I return to the	•	The on-screen menu has guided setup. Press MENU, then select HELP > Guided Setup. Select the
		type of setup you need and press OK.The Setup App will begin.
Setup App?	•	To reset the TV to factory defaults, press MENU > HELP > Reset TV Settings. Select Yes. Remember
		that all of your settings will be lost!

There is a picture, but there is no sound.

•Press the VOLUME UP button on the remote or on the side of the TV.

•Press the MUTE button on the remote to ensure that mute is off.

•Press MENU, then select TV Settings > Audio. Be sure TV Speakers is set to ON.

The TV displays	• Be sure your connected devices are turned on.
	• Press the INPUT button on the remote and select the input to which your device is connected
“No Signal.”
		(HDMI-1, Composite, Component, etc).


There are black/gray	• Note that some television channels add black bars to the picture.
	•	Set the TV to Wide or Zoom mode. Press MENU, then select Wide. Highlight Wide or Zoom and
bars on the top/bottom/
		press OK.
sides of the screen.
	• Adjust the video settings of your external device


	• Be sure the power cord is securely connected to the AC socket on the TV and to a working
There is no power.		electrical outlet.
	• Press the POWER button on the remote or on the side of the TV.

	• If the above steps do not work, try plugging the power cord into a different outlet.

The V.I.A. App is	•	Be sure your TV is connected to an Internet connection.
	•	Restart the App by pressing the EXIT button to close the App, then open the App.
not working.
	•	Reboot your TV by pressing the POWER button on the remote, then turn it back on.