Vizio XVT3D424SV Screen is black, Colors do not display correctly, Picture quality seems low

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Troubleshootig

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The screen is black.

•Make sure the ON/OFF switch is turned to ON, then press the Power button on the remote or TV.

•Press the INPUT button on the remote control to select a different input source.

•Ensure the TV’s battery is fully charged. See Getting Started for instructions on plugging the TV in.

•Adjust backlight, brightness, and contrast. Press MENU, then select Settings > Picture Settings.

The colors do not display correctly.

•Adjust the color. See Adjusting Picture Settings.

•If you are using an antenna, ensure it is connected securely and correctly. Adjust the antenna or move the TV to get a better signal.

When I press buttons on the remote, nothing happens.

•When using the remote, point it directly at the TV.

•Remove any obstacles between the remote and the TV.

•Remove the clear plastic tab from the back of the remote.

•Replace the battery in the remote. (Battery type is CR2025.)

The picture quality seems low.

•If you are using an antenna, ensure it is connected securely and correctly. Adjust the antenna or move the TV to get a better signal.

•View high-definition (HD) programs when possible.

•If you are in a moving vehicle, the TV will not receive free-to-air television signals.

The display has dots (pixels) that do not change color.

•Your TV is precision-manufactured using a high level of technology. However, sometimes individual pixels may not display. This is common in this type of product and does not mean your TV is defective.

The display image does not cover the entire screen.

•Change the screen mode. Press MENU on the remote, then select Settings > Screen Mode > Wide.

•If there are still bars on the sides of the display image, they may be part of the image the TV is receiving.

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Contents XVT3D424SV / XVT3D474SV / XVT3D554SV Page Welcome My Product InformationImportant Safety Information for Viewing 3D Content Important Safety Instructions Page Television Antenna Connection Protection Power LinesLightning Protection DTV Transition Advisory FCC US Federal Communications CommissionTable of Contents Using Vizio Internet Apps Appendix C Warranty Viewing 3D ContentPackage Contents Installing the TV Installing the TV StandInstalling the TV Installing the TV on a Wall XVT3D554SVRemote Control Sensor Controls and ConnectionsComponent Ethernet Using the Jag Wheel Control To power the TV on or offSee opposite page for button descriptions Remote Control Buttons StandbyActivating the Bluetooth Remote Control Replacing the BatteriesUsing the Remote for Your Other Devices Completing the First-Time Setup First-Time Setup First-Time Setup Connecting Your Devices to the TV Choosing the Correct Connection Connecting Your Devices DVD Player with DVIDevice Connection Chart Connecting to a Wired Network Setting Up Your Network ConnectionConnecting to a Wireless Network Using the On-Screen Menu Changing the 3D ModeChanging the Screen Aspect Ratio Setting Up Closed Captioning Changing the Appearance of Digital Closed CaptionsUsing the Sleep Timer Adjusting the TV Settings Changing the Input SourceAdjusting the Picture Settings Adjusting the Advanced Picture Settings Adjusting the Color Temperature Adjusting the Picture Size and PositionAdjusting the Audio Settings Resetting the Picture SettingsAdvanced Audio See Adjusting the Advanced Audio Settings on Adjusting the Advanced Audio SettingsResetting the Audio Settings Adjusting the Tuner SettingsSetting the Tuner Mode Scanning for Channels Adding New ChannelsSkipping Channels Changing the Audio LanguageChanging the Names of the Inputs Using the Parental Controls Activating Game ModeAccessing the Parental Controls Menu Enabling or Disabling Program Ratings Blocking and Unblocking Content by RatingLocking and Unlocking Channels Resetting the Content Locks Changing the Parental Control PasscodeSetting the Time Zone Changing the On-Screen Menu LanguageChoosing Inputs for the Main and Secondary Windows Using Picture-In-Picture PIP / Picture-Outside-Picture POPComponent Using the Network Connection Menu Highlight Enter Access Point Name and press OKChanging the Advanced Network Settings Setting Up a Bluetooth DeviceTesting Your Network Connection Resetting the TV Settings Using the Help MenuDisplaying System Information Highlight Clear Memory Factory Default and press OK Restoring the TV to Factory Default SettingsUsing Guided Setup Using the Digital Episode Guide Using the Info WindowUsing the VIA Shortcut Buttons Using Vizio Internet AppsUsing the VIA Dock Press the Yellow VIA Shortcut button Moving an App on the VIA DockAdding a New App to the VIA Dock Creating an Owner PIN Creating and Managing User ProfilesCreating a New User Profile Removing a User Profile Restoring the VIA Dock to the Factory Default Settings Highlight Restore Factory Settings and press OKViewing 3D Content What You Need to View 3D ContentHow Vizio 3D Works Watching Blu-ray 3D Content Watching SBS, TB, or Sensio 3D ContentAppendix a Troubleshooting and Technical Support When I press buttons on the remote, nothing happens Screen is blackColors do not display correctly Picture quality seems lowTV displays, No RGB Signal. Power will be turned off My 3D content is displayed as two separate imagesJag Wheel is not responding Appendix B Specifications XVT3D424SV XVT3D474SV XVT3D554SVCSA, CSA-US Appendix C Warranty Type of ServiceParts and Labor Limitations and ExclusionsPersonal Data Appendix D Legal & Compliance FCC Class B Radio Interference StatementFCC warning Canada CSA Germany VDEIndex Page Page 101005ST-A