Toshiba SD-K741SU manual Fore Calling Service Personnel, Symptom Cause Correction

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fore Calling Service Personnel

Check the following guide for the possible cause of a problem before contacting service.

Symptom	Cause	Correction	Page
No power.	The power plug is disconnected.	Connect the power plug securely into	18
		the wall outlet.
The DVD video player turned	The automatic power off function	Press the PLAY button.	24
off by itself.	turned the unit off.
No picture.	The TV is not set to receive DVD signal	Select the appropriate video input mode	24
	output.	on the TV so the picture from the DVD
		video player appears on the TV screen.
	The video cable is not connected	Connect the video cable correctly into	18,19
	correctly.	the appropriate jacks.
No sound.	The equipment connected with the	Select the correct input mode of the	24
	audio cable is not set to receive DVD	audio receiver so you can listen to the
	signal output.	sound from the DVD video player.
	The audio cable is not connected	Connect the audio cable correctly into	18-22
	correctly.	the appropriate jacks.
	The audio receiver or TV is turned off.	Turn on the equipment connected with	24
		the audio cable.
	The setting of output sound format is	Select the proper audio setting.	42, 56,
	incorrect.		60
The playback picture has	The disc is dirty.	Eject the disc and clean it.	8
occasional distortion.
	It is in fast forward or fast reverse	Sometimes a small amount of picture	-
	playback.	distortion may appear. This is not a
		malfunction.
Brightess is unstable or	The effect of copy protection.	Connect the DVD video player directly to	18
noises are present in the		the TV. Avoid connecting the DVD video
playback pictures.		player to a VCR or TV/VCR combination
The DVD video player does	No disc is inserted.	Insert a disc.	24
not start playback.
	An unplayable disc is inserted.	Insert a playable disc. (Check the disc	10
		type and color system.)
	The disc is placed upside down.	Place the disc with playback side down.	24
	The disc is not placed within the guide.	Place the disc correctly inside the guide	24
		on the disc tray.
	The disc is dirty.	Clean the disc.	9
	The parental lock function is set.	Cancel the parental lock function or	56, 60,
		change the parental lock level.	61
Playback does not follow the	It is in the mode of repeat playback,	These opeations may prevent a proper	-
course of the disc’s program.	memeory playback, etc.	progress of the contents.
Buttons do not work.	Power supply fl uctuations or other	Press and hold the ON/STANDBY	-
	abnormalities such as static electricity	button on the front panel for more than
	may interrupt correct operations.	about 3 seconds. The DVD video player
		turns off. Press the button again to turn
		it on. If the buttons still do not work,
		disconnect the power plug and insert it
		into the wall outlet again.
The remote control does not	The remote control is not pointed at the	Point the remote control at the remote	15
work properly.	remote sensor of the DVD video player.	sensor of the DVD video player.
	The remote control is too far from the	Operate the remote control within about	15
	DVD video player.	7 m.
	The batteries in the remote control are	Replace the batteries with new ones.	15
	exhausted.

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