Toshiba 42HL67, 32HL67U, 37HL67, 26HL67 manual Troubleshooting, General troubleshooting

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Chapter 8: Troubleshooting

General troubleshooting

Before calling a service technician, please check this chapter for a possible cause of the problem and some solutions you can try.

Black box on-screen

•The closed caption feature is set to one of the Text modes (T1, T2, T3, or T4). Set the closed caption feature to Off (- page 43).

TV stops responding to controls

•If the TV stops responding to the controls on the remote control or TV control panel and you cannot turn off the TV, press and hold the POWER button on the TV control panel for 5 or more seconds to reset the TV.

Other problems

•If your TV’s problem is not addressed in this Troubleshooting section or the recommended solution has not worked, use the Restore Factory Defaults procedure (- page 33).

TV will not turn on

•Make sure the power cord is plugged in, and then press p.

•The remote control batteries may be dead. Replace the batteries or try the control panel buttons.

Picture problems

General picture problems

•Check the antenna/cable connections (- Chapter 2).

•Press +on the remote control or TV and select a valid video input source (- page 35). If no device is connected to a particular input on the TV, no picture will display when you select that particular input source. For device connection details, see Chapter 2.

•Antenna reception may be poor. Use a highly directional outdoor antenna (if applicable).

•The station may have broadcast difficulties. Try another channel.

•Adjust the picture qualities (- page 42).

•If you are using a VCR, make sure lon the remote control is set correctly (- page 22).

•Do not connect both a standard video cable and an S-video cable to the VIDEO 1 input at the same time (- page 14).

Noisy picture

•If you are watching an analog channel (off-air broadcast or Cable TV), you can set the CableClear®/DNR feature to AUTO to reduce visible interference in the TV picture (- page 55).

Video Input Selection problems

•If the Input Selection window does not appear when you press +on the remote control or TV, press +a second time, which will change to the next video input source and display the Input Selection window.

Cannot view external signals or channel 3 or 4

•If you cannot view signals from external devices connected to VIDEO 1, VIDEO 2, ColorStream®

HDMI 1, HDMI 2, HDMI 3, PC, or from channels 3 or 4, make sure the Input Lock is set to Off (- page 50).

Poor color or no color

•The station may have broadcast difficulties. Try another channel.

•Adjust the Tint and/or Color (- page 42).

Poor composite or S-video picture

•If the TV is connected to an external A/V device (e.g., DVD player, video game system, set-top box, etc.) try using a ColorStream or HDMI video connection instead.

Picture and sound are out of sync

•As with all products that contain a digital display, in rare instances, when viewing certain content (e.g.. television broadcasts, video games, DVDs), you may notice that the sound and picture are slightly out of sync. This phenomenon can be caused by various factors including, without limitation, video processing within the TV, video processing in an attached gaming system, and video processing or different compression rates used by broadcasters in their programming. You may want to try one or more of the following suggestions, which may help to reduce the effect of this phenomenon:

–If the TV is connected to an A/V receiver that has a programmable audio delay feature, use this feature to help synchronize the sound to the picture.

–If you notice this phenomenon only on certain TV channels, please contact your local broadcast, cable, or satellite provider to inform them of this issue.

LED indications while in reboot from standby

•When you plug the power cord in, the yellow LED will blink until the TV enters standby mode, (plugged in but not powered on). This is normal and is not a sign of malfunction.

Sound problems

•Check the antenna/cable connections (- Chapter 2).

•The station may have broadcast difficulties. Try another channel.

•The sound may be muted. Press VOLUME.

•If you hear no sound, try setting the MTS feature to Stereo mode (- page 45).

•If you are not receiving a second audio program from a known SAP source, make sure the MTS feature is set to SAP mode (- page 45).

•If you hear audio that seems “incorrect” for the program you are watching (such as music or a foreign language), the SAP mode may be on. Set the MTS feature to Stereo mode (- page 45).

Remote control problems

•Make sure the remote control is set to the correct device mode (- page 21).

•Remove all obstructions between the remote control and the TV.

•The remote control batteries may be dead. Replace the batteries (- page 20).

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Contents 26HL67 32HL67 32HL67U 37HL67 42HL67 Safety Precautions Dear CustomerAdditional Safety Precautions Important Safety InstructionsInstallation, Care, and Service InstallationService CareTo Display your LCD TV on the included Pedestal Stand To Display your LCD TV using a Wall BracketChoosing a location for your LCD TV Removing the Pedestal StandImportant notes about your LCD TV PartTrademark Information Contents Introduction Features of your new TVWelcome to Toshiba Introduction Green and Yellow LEDs TV front and side panel controls and connectionsHD1, ColorStream HD2, Hdmi 1, Hdmi 2, Hdmi 3, PC TV back panel connections ColorStream HD-1 and ColorStream HD-2Overview of cable types Connecting your TVAbout the connection illustrations You will need Connecting a VCR and antenna or Cable TV no Cable boxTo view the antenna or Cable signal To view the VCRCoaxial cables Video cable Connecting a VCR with S-video and a cable boxTo view basic and premium Cable channels Standard audio cablesTo view the VCR or view and record antenna channels To view antenna or Cable channelsTo view the DVD player To record a TV program while watching a DVDTo view the camcorder video Connecting a camcorderSelect the Video 2 video input source on the TV To view the Hdmi device video Connecting an Hdmi or DVI device to the Hdmi inputTo connect an Hdmi device, you will need To connect a DVI device, you will needConnecting an audio system To control the audioTo connect a PC to the PC in terminal on the TV Connecting a personal computer PCTo connect a PC to the Hdmi terminal on the TV Installing the remote control batteries Using the remote controlPreparing the remote control for use Remote control effective rangeLearning about the remote control VCR, set the Mode Select switch to AUX Using the remote control to control your other devicesTo use your TV remote control to operate a DVD player or HTIB, set the Mode Select switch toRemote Control functional key chart AUX 1 VCRProgramming the remote control to control your other devices TV/VCR Combo Cable converter boxSatellite receiver DVD/VCR ComboHtib Main menu layout Menu layout and navigationIcon Option Installation Setup/Installation menu layoutSetup menu Navigating the menu systemSelecting the menu language Setting up your TVTo configure the ANT input source To select the menu languageTo program channels automatically Programming channels automaticallyManually adding and deleting channels in the channel memory To add or delete channels in the channel memoryLabeling channels To create and assign a custom label Setting the Hdmi audio modeTo set the Hdmi audio mode To delete the custom labelReset Factory Defaults Viewing the digital signal meterViewing the system status To set the Power-On Mode feature Selecting the Power-On ModeTo cancel the reset Highlight No and press TLabeling the video input sources Using the TV’s featuresSelecting the video input source to view To select the video input source to viewTuning channels using Channel Browser Tuning channelsFavorites Browser Elements of the Channel Browser Adding and clearing channels and inputs in the History ListSwitching between two channels using Channel Return Tuning to a specific channel programmed or unprogrammedSwitching between two channels using SurfLock TheaterWide 1 picture size for 43 format programs Selecting the picture sizeNatural picture size TheaterWide 2 picture size for letter box programsTo set the scroll settings Full picture size for 169 480i, 480p source programs onlyTo set the Cinema Mode to Film To turn on the auto aspect ratio featureTo turn off the auto aspect ratio feature To set the Cinema Mode to VideoSelecting the picture mode Adjusting the pictureAdjusting the picture quality Base closed captions Using the closed caption modeDigital CC Settings To view captions or textCC Selector Adjusting the audioUsing the digital audio selector Muting the soundSelecting stereo/SAP broadcasts Adjusting the audio qualityTo adjust the audio quality To listen to stereo soundUsing the StableSound feature Using the Dolby Digital Dynamic Range Control featureIf you cannot remember your PIN code Using the Locks menuEntering the PIN code Changing your PIN codeTo block and unblock TV programs and movies Press b to highlight Enable Rating BlockingBlocking TV programs and movies by rating V-Chip To download the additional rating system if availableTo block channels Blocking channelsTo unblock individual channels Using the input lock feature Unlocking programs temporarilyTo adjust the PC settings Using the PC settings featureUsing the control panel lock feature To lock the control panelSetting the PC Audio Setting the sleep timerTo display TV status information using Recall Understanding the auto power off featureUnderstanding the last mode memory feature To display TV status information using InfoUsing dynamic contrast Using the TV’s advanced featuresUsing the advanced picture settings features Using the static gamma featureTo select the color temperature Selecting the color temperatureUsing CableClear digital noise reduction To change the CableClear settingsTo turn on Game Mode Using Mpeg noise reductionUsing the Game Mode feature To turn off Game ModeTo adjust the WOW settings Using the advanced audio settings featuresUsing the SRS WOW surround sound feature On or OffTroubleshooting General troubleshootingClosed caption problems Channel tuning problemsRating blocking V-Chip problems LED Indication Condition Solution LED indicationsFormat Resolution Frequency Pixel Clock Frequency SpecificationsAppendix Limited United States Warranty For LCD Televisions 26 and LargerLimited Canada Warranty For LCD TelevisionsAppendix Index 13, 1407-05
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