Chapter 8: Troubleshooting
Remote control problems
•Make sure the remote control is set to the correct device mode (- page 21).
•Remove all obstructions between the remote control and the TV.
•The remote control batteries may be dead. Replace the batteries (- page 20).
•Your TV remote control may not operate certain features on your external device. Refer to the owner’s manual for your other device to determine its available features. If your TV remote control does not operate a specific feature on another device, use the remote control that came with the device (- pages
•If the TV still does not act as expected, use the Reset Factory Defaults procedure (- page 40).
Channel tuning problems
•Make sure the remote control is set to the correct device mode (- page 21).
•The channel may have been erased from the channel memory by the Channel Add/Delete feature. Add the channel to the channel memory (- page 37).
•The channel may be blocked by the Channels Block feature. Unblock the channel (- page 55).
•If you are unable to tune digital channels, check the antenna configuration (- page 36). If you are still unable to tune digital channels, clear all channels from the channel list (- page 37) and reprogram channels into the channel memory (- page 36). If you are still unable to tune digital channels, use the Reset Factory Defaults procedure
(- page 40). Also see “TV stops responding to controls” and “Other problems” (- page 65).
Closed caption problems
•If the program or video you selected is not
•If text is not available, a black rectangle may appear. If this happens, turn off the closed caption feature (- page 49).
•A
Rating blocking (V-Chip) problems
•If you forget your PIN code: While the PIN code entering screen is displayed, press Efour times within 5 seconds. The PIN code you previously stored will be cleared
(- page 52).
•The
No REGZA-LINK operation
•The
•Make sure the HDMI cables with the HDMI Logo ( ) are used.
•When the connected
•If several devices are connected,
•Read the instruction manual furnished with the connected
HDMI problems
For HDMI cables
•Make sure the HDMI cables with the HDMI Logo ( ) are used (- pages 16, 17 and 19).
For Deep Color
•You should need to use Category 2 cable to work properly. Normal HDMI cable or DVI cable may not work with this option (- page 59).
For Legacy HDMI source
•Some of legacy HDMI sources may not work properly with latest HDMI TV products, due to new standard adoption. Please try to set Off the HDMI
LED indications
The green and yellow LED lights on the TV front indicate the TV’s status, as described below.
Note: If the TV loses A/C power (e.g., a power outage occurs or the power cord is unplugged), when power is restored, the yellow LED will blink while the TV is booting until the remote control is usable. This is normal and is not a sign of malfunction.
TV front
Yellow LED | Green LED |
Blue LED
LED Indication
•Blue is ON (solid)
The TV is operating properly.
•Yellow is ON (solid)
Standby with
See “Selecting the
•Yellow blinks
Fan stopped (40XF550U and 46XF550U only).
Turn OFF the TV and unplug the power cord. Plug the power cord in again and turn ON the TV.
•Yellow blinks three times
TV is powering up.
Wait several seconds until the yellow LED stops blinking.
•Green blinks slowly
Abnormal operation of BUS line.
Turn OFF the TV and unplug the power cord. Plug the power cord in again and turn ON the TV.
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