Toshiba DLPTM, 62HM14 owner manual Troubleshooting

Page 61

Troubleshooting

Before calling a service technician, please check the following table for a possible cause of the symptom and some solutions.

Symptom

Solution

TV will not turn on

Make sure the power cord is plugged in, then press POWER.

 

The remote control batteries may be dead. Replace the batteries.

 

If you have recently replaced the lamp unit, make sure the lamp unit

 

 

and lamp unit door are installed properly.

 

• The lamp unit may need to be replaced. (See “LED indications” on

 

 

page 60.)

 

 

 

No picture or picture too dark

Adjust the PICTURE menu settings.

 

• The lamp unit may need to be replaced.

 

 

 

No picture, no sound

Check the antenna/cable connections.

 

 

No sound, picture OK

• The sound may be muted. Press VOLUME.

 

The station may have broadcast difficulties. Try another channel.

 

• Make sure the SPEAKERS function in the AUDIO menu is set

 

 

properly.

 

 

 

Poor picture, sound OK

Check the antenna connections.

 

The station may have broadcast difficulties. Try another channel.

 

• Adjust the PICTURE menu settings.

 

 

 

Poor reception of broadcast channels

The station may have broadcast difficulties. Try another channel.

 

Check the antenna connections.

 

If you are using a VCR, make sure the TV/VCR button is set

 

 

correctly.

 

 

 

Cannot receive above channel 13

Make sure the TV/CABLE switch is set to the mode that

 

 

corresponds with the signal source type (cable company or outside

 

 

antenna).

 

 

Black box appears on the screen

• The closed caption feature may be set to one of the Text modes (T1,

 

 

T2, T3, or T4). Turn closed captioning OFF.

 

 

Unable to select a certain channel

• The channel may be locked with the CH LOCK feature, or erased

 

 

with the ADD/ERASE feature.

 

 

 

Multiple images

The station may have broadcast difficulties. Try another channel.

 

Antenna reception may be poor. Use a highly directional outdoor

 

 

antenna.

 

 

 

Poor color or no color

The station may have broadcast difficulties. Try another channel.

 

• Adjust the TINT and/or COLOR in the PICTURE menu.

 

• The lamp unit may need to be replaced.

 

 

 

No stereo or SAP sound from a

Make sure the MTS feature is set properly.

known MTS broadcast

 

 

 

 

The screen lights dimly and the fan

• The Quick Restart feature may be in ON mode. Set to OFF if you

continues to run when the power is OFF.

 

do not prefer this.

 

 

 

The remote control does not operate

Make sure the appropriate device mode is selected.

 

Remove all obstructions between the remote control and the remote

 

 

control sensor in the TV.

 

The remote control batteries may be dead. Replace the batteries.

 

 

 

Cannot access signal input sources

Check the VIDEO LOCK feature (see page 42).

(Video1, Video2, Video3,

 

 

ColorStream HD1/HD2, HDMI)

 

 

and/or Channels 3 and 4.

 

 

 

 

 

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62HM14(E)60-62

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1/24/05, 9:46 PM

 

Introduction

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Connecting

yourTV

 

 

 

 

 

 

 

 

 

 

 

 

Usingthe

RemoteControl

 

 

 

 

 

 

 

 

 

 

 

 

Settingup

yourTV

 

 

 

 

 

 

 

 

 

 

 

 

UsingtheTV’s

Features

 

 

 

 

 

 

 

 

 

 

 

 

Appendix

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Index

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

(E) 62HM14

Image 61
Contents Dlptm Projection Television Dear Customer Lamp Unit ReplacementFor replacement of the obsolete outlet InstallationDAMAGE! Never place the TV on Care ServiceThis TV contains several cooling fans to moderate Important notes about your Dlptm projection TVImportant Safety Information Introduction Welcome to Toshiba IntroductionExploring your new TV Connecting an antenna or cable TV Connecting your TVConnecting a cable converter box Connecting a VCRUsing You will need Three coaxial cablesConnecting your TV Connecting a cable converter box and VCRConnecting a DVD player or satellite receiver and a VCR From Antenna Stereo VCR From DTV Antenna Connecting a camcorder Connecting two VCRsOne pair of standard analog audio cables One Hdmi cable type a connectorConnecting an audio system Preparing the remote control for use Using the remote controlInstalling the remote control batteries Remote control effective rangeUsing the Remote Control Remote control codesTV/VCR Combo IntroductionDVD/VCR Combo DVD playerCT-90159 Point the remote control Directly at the deviceConnecting YourTV Control Learning about the remote controlSetting up your TV Setting up your TVLearning about the menu system Selecting the antenna input Changing the on-screen display languagePress y or z to highlight your desired language Programming channels automatically Adding channels to the TV’s memoryTo program channels automatically Press Enter Press z to select CH ProgramChanging channels Settingup yourTVSelecting the Quick Restart Adding and erasing channels manuallyAdjusting the channel settings Using the TV’s featuresUsing the TV’s Features Press Enter to display Favorite CHFavorite CH menu Press z or y to highlight Labeling channelsClear Usingthe RemoteControl Settingup YourTV TheTV’s Connecting yourTVUsing Features Appendix Index Press PIC Size on the remote controlTheater Wide 1 picture size For 43 format programs Press Enter to display the Scroll Adjustment mode Press PIC Size to select the Theater Wide 2 or 3 modePress MENU, and then press x or until Picture menu AppearsPress y or z to highlight Auto ASPECT, and then press Using the Auto Aspect featurePress y or z to select ON, and then press Enter UsingtheTV’s Features Using the POP double-window featureSwitching the speaker audio main or POP Switching the main and POP picturesDouble-Window aspect ratio Using the programmed channel search functionAbout the auto favorite feature Using the favorite channel search functionUsing the V-CHIP menu Using the Locks menuEntering the PIN code If you cannot remember your PIN codeOFF To release your setting Unlock Enable BlockingTV Rating Independent rating system for broadcasters TV Rating menu appears Press z or y to select an itemMpaa Rating Independent rating system for movies Settingup YourTV UsingtheTV’s Features Appendix IndexMpaa Rating Unlocking programs temporarily Locking channelsLocks menu Repeat steps 2 and 3 for other channelsPress y or z to highlight Clear ALL, and then press Enter Changing the PIN code Locking the video inputsOFF From the Locks menu, press y or z to highlight NEW PIN CodeSelecting the picture mode Adjusting the pictureAdjusting the picture quality Press x or to select the mode you prefer Selecting the color temperatureSaving your new preferences Resetting picture adjustments Using the CableClear DNR featureReset DoneSelecting the cinema mode Selecting the Lamp modeCinema Mode Press y or z to selectNever Connect this TV to a Personal Computer PC Selecting the video input sourcePress y or z to highlight Caption or TEXT, and then press Using the closed caption featureTo view text, highlight T1, T2, T3, or T4 Setting the sleep timer Setting the on timerPress y or z to highlight Sleep TIMER, and then press Press Enter to start the timerTo display the time on-screen Press Recall Setting the clockMuting the sound Adjusting the soundSelecting stereo/SAP broadcasts Adjusting the sound quality Using the WOW surround sound featurePress y or z to adjust the item, then press Enter Press y or z to highlight Audio SETTINGS, and then pressUsing the StableSound feature Resetting your audio adjustmentsTo turn off the StableSound feature Select OFF in above Selecting the Audio OUT sound Turning off the built-in speakersTo turn on the built-in speakers Select on in above Understanding the last mode memory feature Understanding the auto power off featureSelecting the background of the menu display Displaying on-screen informationWhen to replace the lamp unit Appendix Lamp unit replacement User-replaceable componentIntroduction Connecting your TV How to replace the lamp unitUsing Setting up your TV Features No picture Dark picture TV will not turn on Replace the thumb screw and hand-tightenUsingthe RemoteControl Settingup YourTV Introduction Connecting YourTVLED indications Lamp unit disposalVIDEO/AUDIO Input SpecificationsTroubleshooting Limited United States Warranty Index 05-01