NeoDigits.com X5000 HD manual Troubleshooting, Problem Possible cause and solution

Page 36

Troubleshooting

Problem

Possible cause and solution

 

No Power

Ensure

AC mains power supply is plugged in

 

properly and the socket is ok. Make sure power

 

lead is firmly connected to player.

 

Can not play disc

1.

 

Switch the power on

 

 

2.

The

disc

type is not supported by the

 

 

 

player or the disc is seriously damaged.

 

 

 

Only use discs that can be played by this

 

 

 

player.

 

 

 

 

3.

 

Wrong side of disc. Place the disc on the

 

 

 

tray with printed side up.

 

 

4.

Restriction

of

disc level – cancel

the

 

 

 

restriction

 

 

 

 

5.

Condensation on the laser lens – switch

 

 

 

the player on without any disc loaded and

 

 

 

allow the player to “warm up” for ~ 2 hours

No Picture

1.

The TV / Video input state is incorrect.

 

 

 

Press the TV Mode button repeatedly until

 

 

 

you

get

a

picture. Alternatively,

try

 

 

 

connecting you player and TV using

 

 

 

another type of connection (component /

 

 

 

composite etc)

 

 

 

2.

Damaged media – clean the disc and

 

 

 

ensure file format is supported

 

 

3.

If using the player with a HDMI TV, please

 

 

 

ensure the “Connected to DVI TV” is

 

 

 

checked.

 

 

 

Picture distorted or loss of color

1.

Check all video cable connections.

 

 

2.

The Video output settings of the player are

 

 

 

not matched with the input settings of the

 

 

 

TV / Display. Double check both player and

 

 

 

DVD settings.

 

 

 

3.

Damaged or poor quality media.

 

No Disc / Invalid Disc displayed

This

can happen

with a dirty disc on damaged

 

disc. Please clean the disc or replace it.

 

Can not display picture as full

Wrong

TV Type selected. Change the TV type

screen

setting in the DVD setup menu.

 

Can not select a chapter (DVD disc)

Some

discs are disabled from selecting an

 

individual chapter.

 

 

 

Remote control does not work

1.

Obstacle between the remote control and

 

 

 

the receiving window – point the remote

 

 

 

control to the player directly i.e. get a clear

 

 

 

line of sight

 

 

 

 

2.

Please check if the remote control batteries

 

 

 

have the wrong polarity or low power.

 

No Sound

1.

Check the TV or amplifier equipment to

 

 

 

make sure it is turned on.

 

 

2.

The volume control has been set to

 

 

 

minimum or Mute has been turned on.

 

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Contents Hantz + Partner Hantz + Partner General IntroductionTable of contents Safety Precautions SymbolsUsage Notice Before UseWhat’s-in-the-box checklist Select the correct power supply voltageMain features Supported Audio FormatsHandling the player When transporting the player To keep the exterior surface cleanHow to handle Discs To obtain a clear pictureButtons and features explained Front panelFront panel Display Rear panel Remote control Connecting to a TV / Display PreparationPage Page Connecting to Audio equipment Connecting to a 2 channel audio amplifierConnecting to a Digital audio receiver Network Connection Page Page Setup your Helios X5000 video mode Before OperationPage Setup your Helios X5000 Language To get audio using your Hdmi connectionSetup your Helios X5000 Audio Mode Setup your Helios X5000 Network connection WiredTo setup a network connection with Dhcp server To setup a network connection without Dhcp serverTo setup wireless connection How to install NeoLink server software on your computerOperating the Helios DVD / VCD / CD setup and playback Disable automatic playbackInserting discs Close the trayTo play contents stored in your computer via NeoLink To play media files stored on a disc or USB deviceTo play Online Media Web Radio, TV, Podcasts, RSS feeds How to write text using your Helios remote control Playing DRM content on your HELIOS?Creating and using web bookmarks on your Helios Changing the Front Panel DisplayPage Sharing content with other Helios users Controlling access to you media libraryPlayer Setup Menus SystemDVD Settings LAN Settings Wireless SettingsTime Settings Firmware Settings How to check your computer’s IP address in a LANAppendix For windows XP, 2000 and NT systemTroubleshooting Problem Possible cause and solutionIs in any of the following modes Pause, Step Support information

X5000 HD specifications

NeoDigits.com presents the X5000 HD, a next-generation multimedia player designed to elevate your home entertainment experience. With its sleek design and advanced technology, the X5000 HD is positioned as a leader in high-definition multimedia playback, catering to both casual viewers and serious audiophiles alike.

One of the standout features of the X5000 HD is its support for a wide range of video formats. Users can enjoy their favorite movies and shows in stunning clarity, thanks to the device’s compatibility with 4K resolution at 60 frames per second. This capability ensures that videos are displayed with remarkable detail, bringing cinematic experiences to the comfort of your home. Additionally, the X5000 HD supports popular codecs such as H.265 and VP9, enabling efficient video playback without sacrificing quality.

Audio enthusiasts will appreciate the X5000 HD’s advanced audio processing technologies. The device supports immersive surround sound formats, including Dolby Atmos and DTS-HD Master Audio. This allows users to create a rich, three-dimensional sound experience that enhances the realism of movies, music, and games. With built-in digital filters and equalizers, users can easily customize the audio settings to suit their listening preferences.

Connectivity options are another strong suit of the X5000 HD. Featuring multiple HDMI ports, USB connections, and an Ethernet interface, the device allows for seamless integration with a variety of external devices. Users can connect to external hard drives for easy access to their media collection, or stream content directly from popular applications through built-in Wi-Fi. The X5000 HD also supports Bluetooth connectivity, making it easy to pair with wireless sound systems or headphones.

The intuitive user interface of the X5000 HD ensures that navigating through content is a breeze. With a responsive remote control and easy-to-use on-screen menus, accessing your favorite shows and movies is straightforward. The player also includes support for various streaming services, providing users with a wealth of content options at their fingertips.

In summary, the X5000 HD from NeoDigits.com is a powerful multimedia player that combines cutting-edge video and audio technologies with extensive connectivity options, making it a versatile addition to any home entertainment setup. Whether watching a blockbuster movie or streaming music, the X5000 HD delivers an exceptional audiovisual experience.
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