NeoDigits.com X5000 HD manual Is in any of the following modes Pause, Step

Page 37

 

Note: there is no audio output when the player

 

is in any of the following modes: Pause, Step,

 

Slow motion, FF or FR

 

3.

If using a the player with a HDMI TV

 

connection, please ensure “Connected to DVI

 

TV” option in player setup is cleared

Can not browse network (wired)

1.

Poor connection – check all network

 

 

connection

 

2.

Switch failure – try connecting to different

 

 

switch port

 

3.

IP conflict – ensure the player IP address is

 

 

set up correctly.

 

4.

No Power – ensure any switch / router has

 

 

power and is working correctly.

 

5.

MAC address control has been enabled on

 

 

your NeoLink server – check the list of

 

 

permitted MAC address with your player’s

 

 

address.

Can not browse network (wireless)

1.

Poor signal strength. Try relocating your

 

 

wireless HUB / router closer to your player.

 

2.

Wireless antenna not securely attached.

 

3.

Wireless access point incorrect. Refer to

 

 

Windows documentation about creating

 

 

wireless networks

Can not browse internet

1.

Check your internet connection – try

 

 

connecting to the internet from a computer

 

 

on the network.

 

2.

Network problem – see above

Can not read media (USB)

1.

There are multiple partitions on your USB

 

 

device – Multi partitions are not supported.

 

2.

Incompatible chipset used by USB device –

 

 

You may see a “Device Enumeration error”

 

 

message.

Can not open NeoLink Server

1.

Network problems – see above.

 

2.

MAC address or Password control has

 

 

been enabled on NeoLink – check for

 

 

allowed MAC addresses and or users.

 

3.

Ensure NeoLink Server is running on

 

 

computer – There should be a HELIOS

 

 

icon displayed on the task bar.

Page 36 Page 38
Image 37
Page 36 Page 38
Contents Hantz + Partner General Introduction Hantz + PartnerTable of contents Symbols Safety PrecautionsUsage Notice Select the correct power supply voltage Before UseWhat’s-in-the-box checklistSupported Audio Formats Main featuresTo keep the exterior surface clean Handling the player When transporting the playerHow to handle Discs To obtain a clear pictureFront panel Buttons and features explainedFront panel Display Rear panel Remote control Preparation Connecting to a TV / DisplayPage Page Connecting to a 2 channel audio amplifier Connecting to Audio equipmentConnecting to a Digital audio receiver Network Connection Page Page Before Operation Setup your Helios X5000 video modePage To get audio using your Hdmi connection Setup your Helios X5000 LanguageSetup your Helios X5000 Network connection Wired Setup your Helios X5000 Audio ModeTo setup a network connection without Dhcp server To setup a network connection with Dhcp serverHow to install NeoLink server software on your computer To setup wireless connectionOperating the Helios Disable automatic playback DVD / VCD / CD setup and playbackInserting discs Close the trayTo play media files stored on a disc or USB device To play contents stored in your computer via NeoLinkTo play Online Media Web Radio, TV, Podcasts, RSS feeds Playing DRM content on your HELIOS? How to write text using your Helios remote controlCreating and using web bookmarks on your Helios Changing the Front Panel DisplayPage Controlling access to you media library Sharing content with other Helios usersSystem Player Setup MenusDVD Settings Wireless Settings LAN Settings Time Settings How to check your computer’s IP address in a LAN Firmware SettingsAppendix For windows XP, 2000 and NT systemProblem Possible cause and solution TroubleshootingIs in any of the following modes Pause, Step Support information
Top Page Image Contents