Abit of practice will make the
Maintenance
The Model Eleven requires no maintenance during its normal usage. The top cover and front panel can be cleaned with either a dry soft cloth or a soft cloth moistened with a mild household cleaner. The front panel display is easily scratched so be especially careful when cleaning it.
With the exception of the very rare possibility of a blown mains fuse, no aspect of the Model Eleven is user serviceable. The OPU (Optical Pick Up) is considered a wear item and will require occasional replacement as the Model Eleven ages (several thousand hours). Should you encounter difficulties playing a known good disc (especially dual layer discs) it may indicate that the OPU has reached “end of life”; contact either Muse or your Muse dealer to discuss having the OPU replaced.
Additionally, there may be upgrades in the form of software and hardware changes that have occurred since your Model Eleven was manufactured. Check the Muse website for any update information that has become available for your Model Eleven.
Warranty
All Muse products sold in North America are covered by our standard 90 day parts and labor warranty. This standard warranty can be extended to a period of three years (one year on the OPU and moving parts) by completing and mailing to Muse the Extended Warranty Registration form along with a copy of the Bill of Sale from your authorized muse dealer. Both the registration form and the copy of the Bill of Sale must be mailed within ten days of your purchase in order to be validated. When received, Muse will record your purchase information along with the serial number and list of any options purchased for your Model Eleven. This information will be used by Muse both for Warranty claim purposes as well as notification
should there be any recommended updates for this product. Should you change your mailing address after registration with Muse, please provide us with a change of address notification so that we can contact you should it become necessary.
Questions?
We invite you to contact either Muse of your Muse dealer should you have any questions or concerns about your Model Eleven. To contact Muse directly, we recommend email, as this is the quickest and most efficient method. An email addressed to our support address (support@museelectronics.com) will generate the quickest response. Should you not have access to email a fax or post can also be used. Our fax number is
Muse Electronics
P.O. Box 2198
Garden Grove, CA
USA
If you feel that your inquiry requires immediate attention, you may call our offices directly at
In closing, we again thank you for your purchase of the Muse Model Eleven disc playback system. We hope that you will have many years of enjoyment from this product and we look forward to serving your audio and video needs in the future.
From everyone at Muse, we thank you.
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