TVGuardian DRM-2001G manual Troubleshooting Guide

Troubleshooting Guide

Before contacting service personnel, please check possible problems and solutions below:

SYMPTOM		POSSIBLE CAUSE		REMEDY
No power		Power supply disconnected		Connect to power supply
	1.		1.
	2.	Bad connection between power	2.	Plug again or replace receptacle
		plug and receptacle		with new one
	3.	Power of receptacle switched off	3.	Switch on receptacle
No sound		Incorrect input connection		Connect inputs properly
	1.		1.
	2.	Disc is deformed or dirty	2.	Clean of fix disc
	3.	System is in mute status	3.	Press “MUTE” button
No picture		Incorrect signal connection		Connect the inputs correctly
	1.		1.
	2.	Incorrect TV status	2.	Re-adjust TV/AV status
	3.	TV system out mode is	3.	Press PS/IS to angle or mode
		Progressive, but your TV system
		is Interlace mode
No color		Wrong TV system selection		Set up system by pressing
	1.		1.
	2.	Improper color adjustment		“SYSTEM” button on remote
	3.	Incorrect video output		control
			2.	Readjust color
			3.	Check for correct video output
				settings
Disc cannot be played		No disc in drive		Insert disc
	1.		1.
	2.	Disc placed incorrectly	2.	Put disc on disc tray properly with
	3.	Moisture condensed in unit		label side up
	4.	Not in playing status	3.	Leave unit on for about an hour
	5.	Wrong disc format		(without disc) before using again
	6.	Disc dirty	4.	Press “PLAY” button to switch
				playing status
			5.	Please with supported disc format
			6.	Clean disc with soft cloth from
				center to edge
Remote control malfunction		Remote control not directed at		Direct remote control at sensor
	1.		1.
		sensor	2.	Reduce receiving distance
	2.	Receiving distance is more than	3.	Replace batteries
		8 meters	4.	Remove obstacle
	3.	Low voltage in remote control
		batteries
	4.	Outside obstacle between unit
		and remote control
Sudden malfunction		Bad disc quality		Wait 5-10 seconds, playback will
	1.		1.
	2.	Button was pressed mistakenly		be restored
	3.	Outside static	2.	Turn off and restart unit
			3.	Shut off for 1-2 minutes and
				restart unit
Picture dividing		Selected system is incompatible		Set up correct system
	1.		1.
		with disc
External signals cannot be		Incorrect system connection		Connect properly
	1.		1.
recorded	2.	No disc or re-recordable disc	2.	Insert recordable disc
	3.	Disc has been finished	3.	Change disc
	4.	No free disc space	4.	Change disc
No monitor signal		Input source not prepared		Prepare input source
	1.		1.
	2.	Incorrect video output system	2.	Switch video output system
	3.	Actual input source not	3.	Select proper input source
		consistent with selected
Timer recording cannot be done		Disc does not meet		Replace with new disc
	1.		1.
		requirements	2.	Set up time again
	2.	Wrong time setting	3.	Ensure input source works
	3.	Input source does not work		correctly during recording time
		properly during recording time	4.	Set system to standby
	4.	System power failure
Recording aborted halfway		There is no free disc space		Replace with blank disc
	1.		1.
	2.	Bad disc quality 45	2.	Replace with high quality disc