Reference
Troubleshooting
NOTE: If any problem persists or cannot be cured using the advice given, either contact your Arcam dealer or Arcam Customer Support.
Problem | Cause | Solution | ||
Remote control not working | 1. | DVD not selected | 1. | Select DVD using the remote’s CD/DVD toggle switch |
| 2. | Batteries not installed, incorrectly installed, or flat | 2. | Check battery compartment and reinstall batteries if |
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| necessary |
| 3. | Obstruction between IR lens and remote control | 3. | Remove any obstruction |
No picture | 1. | Incorrect input selected on the TV | 1. | Select the video input on the TV to match the DV88PLUS |
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| output (consult your TV handbook) |
| 2. | Bad video connection from DV88PLUS to TV | 2. | Check connections at both ends and, if necessary, try an |
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| alternative cable |
Picture does not fit screen | 1. | ‘TV shape’ is set incorrectly in ‘Setup’ menu | 1. | Enter the ‘Setup’ menu and check the ‘TV shape’ setting |
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| (see page 7) |
| 2. | TV is set incorrectly | 2. | Select the appropriate aspect ratio setting (consult your TV |
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| handbook) |
Picture is coloured | 1. | ‘HQ video’ is set incorrectly in ‘Setup’ menu | 1. | Enter the ‘Setup’ menu and check the ‘HQ video’ setting |
strangely |
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| (see page 7) |
| 2. | Component or RGB video leads are crossed | 2. | Check wiring between the DV88PLUS and the TV monitor |
| 3. | ‘TV system’ is set incorrectly in ‘Setup’ menu | 3. | Enter the ‘Setup’ menu and check the ‘TV system’ setting |
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| (see page 7) |
Picture is ‘jerky’ | Playing NTSC disc with ‘TV system’ set to ‘PAL’, or vice |
| versa |
Enter the ‘Setup’ menu and change the ‘TV system’ setting to ‘Auto’ (see page 7)
No sound | 1. | Incorrect input selected on audio device (decoder, |
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| receiver, amplifier, etc.) |
| 2. | Bad audio connection (analogue or digital) from |
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| DV88PLUS to audio device |
1.Select the appropriate input on the audio device (consult that product’s handbook)
2.Check connections at both ends and if necessary, try an alternative cable
Player loads disk but will | Not all discs play automatically when loaded | Press PLAY |
not play |
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Player does not play disc | Temporary software problem | Switch player off, wait thirty seconds and restart |
after PLAY button is pressed |
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DVD disc does not play and | Parental lock has been set | Unlock Parental control and change level (see page 8) |
‘Parental lvl err’ is displayed |
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DVD does not play and ‘Invalid Region’ is displayed
Disc has an invalid region code. The DV88PLUS can only play discs from one region.
Only use discs for your region.
Disc does not play and | 1. | The disc/laser lens is damaged or dirty | 1. | Try cleaning the disc surface/use a lens cleaner |
‘bad disc’ is displayed | 2. | The disc is a | 2. | Only play supported disc formats. |
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| by the DV88PLUS. |
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Cannot enter ‘Player setup’ | Disc still playing | Stop disc, and press SETUP on remote control (see page 6) | ||
menu |
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Remote control is lost or unavailable and you need to navigate a DVD menu
When the disc menu is displayed, use the following front panel controls to navigate the menu:
For ‘UP’ use PAUSE For ‘DOWN’ use STOP For ‘RIGHT’ use 
For ‘LEFT’ use 
For ‘OK’ use PLAY
DV88PLUS
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