There is no power.
•Ensure the power cord is securely connected to a working electrical outlet.
•Press the Power/Standby button on the remote or touch the Power/Standby control on the player.
•Try plugging the power cord into a different electrical outlet.
Nothing happens when I press buttons on the remote.
•Place new batteries in the remote. Ensure the batteries are inserted correctly.
•Ensure no objects are blocking the front of the
•When using the remote, point it directly at the
•If you see 
, the action you are trying to perform is not allowed by the Player or disc.
My
•Ensure the disc is clean and free of scratches.
•If you are using parental controls, the disc may not play.
A
I cannot connect the Player to my network.
•Unplug the modem/router and the Player. Wait 10 seconds, then turn them back on.
•Ensure the ethernet cable is securely connected to both the Player and your modem/router.
•Refer to your modem/router user guide.
The picture quality seems low.
•Connect the Player to your TV using an HDMI cable for the best picture quality.
•Connect the Player to an HDTV capable of displaying 720p or 1080p for the best picture quality.
•Ensure the cables connecting the Player to your TV are securely connected.
•Watch
•To view streaming video (Netflix,VUDU, Amazon, HULU), a
I am having trouble with Internet Apps.
•If you experience issues with Apps, please contact:
Netflix: www.netflix.com/help or
Pandora: www.pandora.com/support
VUDU: www.VUDU.com/support or
of the Help page in the App.
HULU Plus: www.hulu.com/help
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