Phone, Fax, Hours of operation, There is no power

Troubleshooting & Technical Support

Products are often returned due to a technical problem rather than due to a defect. If you are experiencing a problem when using your TV, try to fix the issue using this troubleshooting guide.

If, after using this troubleshooting guide, you are still experiencing an issue with your TV, contact VIZIO’s Support Department. Quality customer support and service are integral parts of VIZIO’s commitment to service excellence.

Phone:	(877) 698-4946	Web: www.VIZIO.com
Fax:	(949) 585-9563	Hours of operation:
Email:	techsupport@vizio.com	Monday - Friday: 6 am to 9 pm (PST)
		Saturday - Sunday: 8 am to 4pm (PST)

There is no power.

•Ensure the power cord is securely connected to a working electrical outlet.

•Press the Power/Standby button on the remote or touch the Power/ Standby control on the player.

•Try plugging the power cord into a different electrical outlet.

Nothing happens when I press buttons on the remote.

•Place new batteries in the remote. Ensure the batteries are inserted correctly.

•Ensure no objects are blocking the front of the 3D Blu-ray Player

•When using the remote, point it directly at the 3D Blu-ray Player.

•If you see , the action you are trying to perform is not allowed by the Player or disc.

My Blu-Ray or DVD disc does not play.

•Ensure the disc is clean and free of scratches.

•If you are using parental controls, the disc may not play.

I cannot connect the Player to my network.

•Unplug the modem/router and the Player. Wait 10 seconds, then turn them back on.

•Ensure the ethernet cable is securely connected to both the Player and your modem/router.

•Refer to your modem/router user guide.

I cannot view movies in 3D.

•Ensure you have a 3D TV with matching 3D glasses, a high-speed HDMI cable, and a Blu-ray 3D disc.

•Ensure the Player is connected to your 3D TV with a high-speed HDMI cable.

•Charge or replace the battery in your active-shutter 3D glasses

•Ensure your 3D TV is in 3D mode, and that the movie you are playing is a Blu-ray 3D disc.

The picture quality seems low.

•Connect the Player to your TV using an HDMI cable for the best picture quality.

•Connect the Player to an HDTV capable of displaying 720p or 1080p for the best picture quality.

•Ensure the cables connecting the Player to your TV are securely connected.

•Watch Blu-ray discs for the best picture quality. DVD discs are limited to 480p resolution.

•To view streaming video (Netflix, VUDU), a high-speed wired/wireless Internet connection is required.

I am having trouble with Internet Apps.

•If you experience issues with Apps, please contact:

Netflix: www.netflix.com/help or 1-866-579-7113

Pandora: www.pandora.com/support

VUDU: www.VUDU.com/support or 1-888-554-8838

Amazon: Select the Contact Us button in the right-hand column of the Help page in the App.

Blockbuster: www.blockbuster.com/help or 1-866-692-2789 HULU Plus: www.hulu.com/help