Samsung SIR-TS360 owner manual 117

AAPPENDIX

Troubleshooting and specifications

QA

I do not see any video with my TV connected to the DVI OUT jack.

If your TV has a DVI input jack, but is not HDCP compatible, you may not be able to view video from your DIRECTV® HD Receiver’s DVI OUT jack.

You need to connect your TV using one of the other video output jack on the DIRECTV® HD Receiver.

I see overlapping closed caption displays for some programs.

If you turn on closed captions on both your DIRECTV® HD Receiver and your TV, you may see overlapping closed caption displays.

To avoid this problem, turn on closed captions on either the TV or the DIRECTV® HD Receiver, not both.

I have a frozen screen and the POWER button doesn’t work.

Unplug your receiver for 10 to 20 seconds; then plug it back in and turn it on.

Check the batteries in the remote control.

I cannot view a program.

Make sure your subscription includes the channel you want to watch.

Call your service provider if you are not sure.

Make sure your system is not locked by looking for the locked icon () in the channel banner.

I cannot purchase a pay per view program.

It may be too late to purchase the program.

Try purchasing another showing of the same program. Make sure the telephone line is properly connected.

If your system is locked, make sure the purchase does not exceed your spending or rating limit.

Your Access Card may be full.

Call your service provider for assistance.

I forgot my password.	If you have forgotten your password, call your service
	provider for assistance.

The left/right side of the screen does not match with the TV in the RGB/DVI mode.

You can adjust left/right side of the screen using this function because different TV vendor uses a different screen offset.

Use the “Monitor Setup” menu in the installation menu. The default setting is “Samsung Electronics DLP products”.

The IR or RF remote control does not work after setting up the remote control type.

Use the keys in the front panel to enter into the menu and set the remote control type as IR & RF.

See the page 102 for more details on setting the remote control type.

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