Samsung BD-D6700 user manual Appendix, Troubleshooting

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Appendix


	Troubleshooting
Before requesting service, please check the following.

PROBLEM	SOLUTION
No operation can be performed with the	• Check the batteries in the remote control. They may need replacing.
remote control.	• Operate the remote control at a distance of no more than 20 feet.

•Remove batteries and hold down one or more buttons for several minutes to drain the microprocessor inside the remote control to reset it. Reinstall batteries and try to operate the remote control again.

Disc does not play.	• Ensure that the disc is installed with the label side facing up.
	• Check the region number of the Blu-ray Disc/DVD.
Disc Menu does not appear.	• Ensure that the disc has disc menus.

The prohibition message appears on the	• This message appears when an invalid button is pressed.
screen.	• The Blu-ray Disc/DVD’s software doesn’t support the feature (e.g., angles).
	• You’ve requested a title or chapter number or search time that is out of
	range.
Play mode differs from the Setup Menu	• Some of the functions selected in the Setup Menu may not work properly if
selection.	the disc is not encoded with the corresponding function.
The screen ratio cannot be changed.	• The Screen Ratio is fixed on your Blu-ray Disc/DVD.
	• This is not a problem with the player.
No audio.	• Make sure you have selected the correct Digital Output in the Audio Options
	Menu.
The screen is blocked	• If the HDMI output is set to a resolution your TV cannot support (for
	example, 1080p), you may not see a picture on your TV.
	• Press the STOP (	) button (on front panel) for more than 5 seconds with
	no disc inside. All settings will revert to the factory settings.
	• When the factory default settings are restored, all stored user BD data is
	deleted.

08 Appendix

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Contents Blu-rayDisc Player Blu-ray Disc Player Features Key featuresBlu-ray Disc Features FCC Note for U.S.A Safety InformationClass 1 Laser product Viewing using 3D function Important Safety InstructionsPrecautions Disc Storage & Management Disc HandlingRestrictions on Playback Maintenance of CabinetContents 3D Settings Accessing the Settings MenuResolution Still ModeSetup Basic Functions Using the AllShare Function Settings Menu Blue DTroubleshooting SpecificationsDisc types your player cannot play Disc Types and Contents your player can playGetting Started Audio CD CD-DA Blu-ray Disc Compatibility Disc TypesAvchd Advanced Video Codec High Definition Region CodeCopyright Video File Support Supported File Formats1920x1080 Compliant with WMA versionLogos of Discs the player can play AccessoriesFront Panel C d e f g hConnects to an AV receiver Upgrades using a network connectionRear Panel Remote Control Tour of the Remote ControlInstalling batteries Check if the batteries are drainedTV Control Codes Setting the Remote Control to Operate Your TVConnected to the TV TV CHConnections Connecting to a TVComponent cable Not included Audio cableAudio/Video cable 3D supported AV receiver Connecting to an Audio SystemOptical Case 2 Optical cable Not included Service Networking with PC for AllShare function Connecting to the NetworkCable Network With integrated routerWireless Network My Contents SetupMy Contents 3D Blu-ray Playback Mode 3D SettingsDisplay Screen SizeTV Aspect ResolutionSmart Hub Screen Size BD Wise Samsung Players onlyHdmi Mode Component Component Mode Resolution according to the output modeVideo Mode DVD playback SetupMovie Frame 24Fs Hdmi Color FormatProgressive Mode Still ModeHdmi Deep Color Hdmi Video OutputOn Blu-ray Dolby TrueHD Digital Output SelectionDTS Neo6 Mode Downmixing ModePCM Downsampling Dynamic Range ControlWired Network Network SettingsAudio Sync Hdmi Audio OutputSetting Up the Wireless Network Connection Auto Wireless NetworkSetting Up the Wireless Network Connection Manual Press the buttons to select Wireless GeneralPress the OK button One Foot ConnectionNetwork Status Initial SettingsBD-LIVE Internet Connection Anynet+HDMI-CECBD Data Management ResetTime Zone DivX Video On DemandNetwork Remote Control Change PasswordBD Parental Rating DVD Parental RatingSupport Software UpgradeBy Internet By USBDownload in Standby Mode To upgrade By Downloaded, follow these stepsContact Samsung By DownloadedPlayback Basic Functions3D Converter Playing a VideoUsing the Title Menu Using the Disc MenuUsing the Popup Menu Disc StructureSkipping Chapters Searching for a Desired SceneSlow Motion Play Step Motion PlayRepeating the Title or Chapter Moving to a Desired Scene DirectlyRepeating a Section Changing to Full ScreenWhen you use BD wise function, this menu will not appear Selecting the Picture SettingsSelecting the Audio Language Selecting the Subtitle LanguageButtons on the Remote Control used for Music Playback Setting BonusviewChanging the Camera Angle Listening to MusicRepeat an Audio CD CD-DA/MP3 Playing an Audio CD CD-DA/MP3Playlist Audio CD CD-DA/MP3 Screen ElementsPlaying back Pictures Using the Tools buttonPlaying a Jpeg files Playing back a USB Storage Device Using the Slide Show functionTime Using Smart HubStarting Smart Hub for the First Smart Hub at a Glance Network ServicesCreating an Account Using the KeypadEntering Text, Numbers and Symbols Account Log Settings Menu Blue DAccount Management To log in to your Smart TV Account, follow these stepsRegister Service Account ResetChange Password Remove Service AccountsProperties Edit Mode Menu Yellow CMove Move to FolderNew Folder To Access Widgets in a FolderRename Folder LockSamsung Apps Sort Menu Green BFor Pay Apps Samsung Apps by category Using the Samsung Apps ScreenMy Account HelpUsing the AllShare Function Using the colored buttons on your remote with Samsung AppsReturn To return to the previous menu Insert a Blu-ray Disc that supports BD-LIVEAppendix TroubleshootingAuthorized service center Forgot passwordHdcp High-bandwidth Digital Content Protection AgainOccurs BD-LIVE service BD-LIVE serviceRepairs Network Status menu. SeeBD Wise IndexSpecifications Copy Protection Compliance and Compatibility NoticeNetwork Service Disclaimer DivX LicenseLimited Warranty to Original Purchaser ` CIS Questions or COMMENTS?