Samsung PN50C6400 On, refer to ‘Remote control does not work’ below, There is no signal, Devices

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Issues

Solutions and Explanations

No Picture, No Video

 

 

 

The TV won’t turn on.

• Make sure the AC power cord is securely plugged in to the wall outlet and the TV.

 

• Make sure the wall outlet is working.

 

• Try pressing the POWER button on the TV to make sure the problem is not the remote. If the TV turns

 

on, refer to ‘Remote control does not work’ below.

 

 

The TV turns off automatically.

• Ensure the Sleep Timer is set to Off in the Setup menu (p. 20).

 

• If your PC is connected to the TV, check your PC power settings.

 

• Make sure the AC power cord is plugged in securely to the wall outlet and the TV.

 

• When watching TV from an antenna or cable connection, the TV will turn off after 10 - 15 minutes if

 

there is no signal.

 

 

There is no picture/video.

• Check cable connections (remove and reconnect all cables connected to the TV and external

 

devices).

 

• Set your external devices’ (Cable/Sat Box, DVD, Blu-ray etc) video outputs to match the connections

 

to the TV input. For example, if an external device’s output is : HDMI, TV’s input : HDMI

 

• Make sure your connected devices are powered on.

 

• Be sure to select the TV’s correct source by pressing the SOURCE button on the remote control.

 

• Reboot the connected device by reconnecting the device’s power cable.

 

 

RF(Cable/Antenna) Connection

 

 

 

The TV is not receiving all channels.

• Make sure the coaxial cable is connected securely.

 

• Please try Auto Program to add available channels to the channel list. Go to MENU - Channel -

 

Auto Program then select Auto and make sure the correct Cable TV signal type is set in the menu.

 

There are 3 options (STD, HRC and IRC) (p. 13)

 

• Verify the Antenna is positioned correctly.

 

 

No Caption on digital channels.

• Check Caption Setup menu. Try changing Caption Mode Service1 to CC1 (p. 22).

 

• Some channels may not have caption data.

 

 

The picture is distorted: macroblock error,

• Compression of video contents may cause picture distortion, especially with fast moving pictures

small block, dots, pixelization.

such as sports and action movies.

 

• A low signal can cause picture distortion. This is not a TV problem.

 

 

PC Connection

 

 

 

A “Mode Not Supported” message

• Set your PC’s output resolution so they match the resolutions supported by the TV (p. 11).

appears.

 

 

 

“PC” is always shown on the source list,

• This is normal; “PC” is always shown on the source list, regardless of whether a PC is connected.

even if a PC is not connected.

 

 

 

The video is OK but there is no audio.

• If you are using an HDMI connection, check the audio output setting on your PC.

 

 

Network Connection

 

 

 

The wireless network connection failed.

• The Samsung Wireless USB dongle is required to use a wireless network.

 

• Make sure the Network Connection is set to Wireless (p. 27).

 

• Make sure the TV is connected to a wireless IP sharer (router).

 

 

Software Upgrade over the network fails.

• Try network test in Setup menu (p. 23).

 

• If you have latest SW version, SW upgrade will not proceed.

 

 

Others

 

 

 

Purple/green rolling horizontal bars and

• Remove the left and right audio connections from the set-top-box. If the buzzing stops, this indicates

buzzing noise from the TV speakers with

that the set-top-box has a grounding issue. Replace the Component video cables with an HDMI

Component cable connection.

connection.

 

 

The picture won’t display in full screen.

• HD channels will have black bars on either side of the screen when displaying upscaled SD (4:3)

 

contents.

 

• Black bars on the top and bottom will appear during movies that have aspect ratios different from

 

your TV.

 

• Adjust the picture size options on your external device or TV to full screen.

 

 

The remote control does not work.

• Replace the remote control batteries with the poles (+/–) in the right direction.

 

• Clean the sensor’s transmission window on the remote.

 

• Try pointing the remote directly at the TV from 5~6 feet away.

 

 

05 Other Information

English 55

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Contents Samsung Electronics America, Inc Challenger Samsung Electronics Canada Inc., Customer ServiceEnglish User InstructionsContents Accessories List of FeaturesStand 1EA Install the StandScrews 10EA Product color and shape may vary depending on the model Buttons on the remote controlRemote control sensor Viewing the Control PanelDisplays information on the TV screen Viewing the Remote ControlTurns the TV on and off Returns to the previous menuPress the or button, then press the ENTEREbutton. Select Connecting to an AntennaPlug & Play Initial Setup PDP device may interfere with an amateur radio or AM radioConnections Connecting to an AV DeviceDigital Audio OUT Optical Connecting to an Audio DeviceSync Polarity Connecting to a PCUsing an HDMI/DVI Cable or a D-sub Cable Mode Resolution Horizontal Frequency Vertical FrequencyChanging the Input Source How to Navigate MenusSource List Edit NameAuto Program Channel ListAdd to Favorite / Delete from Favorite Antenna Air / Cable tEditing Channels Other FeaturesClear Scrambled Channel ProgrammedFine Tune Mode tEco Solution Advanced SettingsOO MENUm→ Picture → Picture Options → Picture OptionsPicture Options Off Turns the Expert Pattern function offScreen Fit Available only in Hdmi mode169, Zoom1 Component 480i, 480p Zoom2 DTV1080i 169, 43, Wide FitSRS TheaterSound t Picture Reset OK / CancelAuto Adjustment t ScreenSRS TruDialog Off / On Auto Volume Off / Normal / NightSound Reset OK / Cancel SRS TruSurround HD Off / On tTime Setting the TimeUsing the Sleep Timer Setting the On / Off TimerLocking Programs SecurityXx The rating titles For example Humor Level..etc OO MENUm→ Setup → EntereMenu Language CaptionPicture In Picture PIP Wireless Remote Control Off / OnGeneral PIP tHD Connection Guide Software UpgradeLegal Notice Self DiagnosisLAN Port on the Wall Connecting to a Wired NetworkNetwork Connection Modem Port on the WallNetwork Type Wired Network Setup Network Test Network Setup AutoNetwork Setup Manual Network SetupWall Connecting to a Wireless NetworkBoot up Network Setup Samsung Auto ConfigurationSecurity Key Entered ~9 Number Network Setup PbcwpsDelete Network Setup Ad-Hoc Device to connect SWL Samsung Wireless LinkAdvanced Features English SWL connectConnecting to your PC through a network Connecting a USB DeviceMedia Play Page Name File extension Format Sorting standard is different depending on the contentsVideos Screen DisplaySupported Lossless audio Yy Supported Video FormatsMbps 1920x1080Music Media Play Additional Functions List section using the Green buttonPhotos Playing Multiple FilesSame file name as the video Audio SettingsHome Theater Anynet+ What is Anynet+? t AdvancedTo connect to a Samsung Home Theater Features Anynet+Switching between Anynet+ Devices Setting Up Anynet+Recording Listening through a Receiver Troubleshooting for Anynet+Internet@TV Getting Started with Internet@TVLogin Setting up Internet@TVAdvanced Features Samsung Apps Using the Internet@TV serviceYy Game Displays various games such as sudoku and chess Yahoo Sidebar ModeWidget Gallery Profile WidgetWidget to My Profile Problem Possible Solution Troubleshooting for Internet@TVCheck with the service provider About AllShare SetupSetting Up AllShare Message / Media / ScreenShareCall to another person, or send to SMS My MobileOther Information English Installing the Wall MountBlanking Bracket Quantity Securing the Installation SpaceAssembling the Cables Product Family InchesScrew M8 x L19 Securing the TV to the WallTV-Holder Kit Sold Separately TV-Holder BN96-15753AIssues Solutions and Explanations TroubleshootingMake sure the Network Connection is set to Wireless p On, refer to ‘Remote control does not work’ belowThere is no signal Make sure your connected devices are powered onDegree connectors Image Retention Burn In IssueCable/set top box remote control Volume Mode Not Supported messageLicense SpecificationsEnglish Other Information Jack panel detail / Rear view DimensionsFront view / Side view Model nameIndex Favorite Channel Film Mode Fine Tune Flesh Tone FrequencyAllShare Amplify Antenna Anynet+ This page is intentionally Left blank