Samsung BN68-02576A-06, PC430-ZA user manual Troubleshooting, Issues Solutions and Explanations

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Other Information

Troubleshooting

If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting tips apply, visit “www.samsung.com,” then click on Support, or call Samsung customer service at 1-800-SAMSUNG.

Issues

Solutions and Explanations

Poor picture

First of all, please perform the Picture Test and confirm that your TV is properly displaying the test image.

 

(go to MENU - Support - Self Diagnosis - Picture Test) (p. 21)

 

If the test image is properly displayed, the poor picture may be caused by the source or signal.

 

 

The TV image does not look as good as it

• If you have an analog cable/satellite box, upgrade to an HD digital set top box. Use HDMI or

did in the store.

Component cables to deliver HD (high definition) picture quality.

 

• Cable/Satellite subscribers: Try HD stations from the channel line up.

 

• Antenna connection: Try HD stations after performing Auto program.

 

Many HD channels are up scaled from SD(Standard Definition) contents.

 

• Adjust the Cable/Sat box video output resolution to 1080i or 720p.

 

 

The picture is distorted: macro block error,

• Compression of video contents may cause picture distortion, especially in fast moving pictures such

small block, dots, pixelization.

as sports and action movies.

 

• Low signal level can cause picture distortion. This is not a TV problem.

 

• Mobile phones used close to the TV (cca up to 1m) may cause noise in picture on analog and digital

 

TV.

 

 

Color is wrong or missing.

• If you’re using Component connection, make sure the component cables are connected to the

 

correct jacks. Incorrect or loose connections may cause color problems or a blank screen.

 

 

There is poor color or brightness.

• Adjust the Picture options in the TV menu. (go to Picture mode / Color / Brightness / Sharpness)

 

(p. 14)

 

• Adjust Energy Saving option in the Setup menu (p. 21)

 

• Try resetting the picture to view the default picture settings. (go to MENU - Picture - Picture Reset)

 

(p. 16)

 

 

There is a dotted line on the edge of the

• If the picture size is set to Screen Fit, change it to 16:9 (p. 15).

screen.

• Change cable/satellite box resolution.

 

 

The picture is black and white.

• If you are using an AV composite input, connect the video cable (yellow) to the Green jack of

 

component input 1 on the TV.

 

 

When changing channels, the picture

• If connected to a cable box, please try to reset it. (reconnect the AC cord and wait until the cable box

freezes or is distorted or delayed.

reboots. It may take up to 20 minutes)

 

• Set the output resolution of the cable box to 1080i or 720p.

 

 

Sound Problem

First of all, please perform the Sound Test to confirm that your TV audio is properly operating.

 

(go to MENU - Support - Self Diagnosis - Sound Test) (p. 21)

 

If the audio is OK, the sound problem may caused by the source or signal.

 

 

There is no sound or the sound is too low

• Please check the volume of the device (Cable/Sat Box, DVD, Blu-ray etc) connected to your TV.

at maximum volume.

 

 

 

The picture is good but there is no sound.

• Set the Speaker Select option to TV Speaker in the sound menu (p. 17).

 

• If you are using an external device, make sure the audio cables are connected to the correct audio

 

input jacks on the TV.

 

• If you are using an external device, check the device’s audio output option (ex. you may need to

 

change your cable box’s audio option to HDMI when you have a HDMI connected to your TV).

 

• If you are using a DVI to HDMI cable, a separate audio cable is required.

 

• If your TV has a headphone jack, make sure there is nothing plugged into it.

 

• Reboot the connected device by reconnecting the device’s power cable.

 

 

The speakers are making an inappropriate

• Check cable connections. Make sure a video cable is not connected to an audio input.

noise.

• For antenna or Cable connections, check the signal strength. Low signal level may cause sound

 

distortion.

 

• Perform the Sound Test as explained above.

 

 

32 English

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Contents Samsung Electronics Canada Inc., Customer Service BN68-02576A-06User Instructions EnglishContents List of Features AccessoriesGetting Started 3301-002049Stand 1EA Install the StandSee separate guide for installing the stand Buttons on the remote control Viewing the Control PanelProduct color and shape may vary depending on the model Source EViewing the Remote Control Mode Press to select the picture mode pDisplays and selects the available video sources p CC Controls the caption decoder pConnecting to an Antenna Plug & Play Initial SetupPower Input Press the or button, then press the ENTEREbutton. SelectHdmi in 1DVI, 2, DVI Audio Connecting to an AV DeviceConnections Connecting to an Audio Device Connecting to a PCUsing an HDMI/DVI cable Digital Audio OUT OpticalSource List Edit NameChanging the Input Source EntereBasic Features How to Navigate MenusChannel List Seeing ChannelsClear Scrambled Channel Antenna Air / Cable tAuto Program Changing the Preset Picture Mode Adjusting Picture SettingsProgrammed Fine TuneAdvanced Settings Advanced SettingsPicture Options Changing the Picture OptionsPicture Reset Reset Picture Mode / Cancel Mode tChanging the Preset Sound Mode Sound MenuAuto Volume Off / On Sound Reset Reset All / Reset Sound Mode / CancelEqualizer SRS TruSurround HD Off / OnUsing the Sleep Timer Setting the On/Off TimerTimer ChipContains themes or content which may not be Basic Features EnglishCanadian French You can block TV programs Xx Allow All Press to unlock all TV ratingsGame Mode Off / On → 2 → 4 → POWERonOO MENUm→ Setup → Entere LanguageSoftware Upgrade Melody Off / Low / Medium / HighEnergy Saving Off / Low / Medium / High Eco Sensor Off / OnAdvanced Features Connecting a USB DeviceUsing the Media Play Menu Media PlayAdvanced Features Viewing a Photo or Slide Show PhotosDelete, Delete All, Deselect All Currently shown fileMusic MusicSetup Using the Setup MenuSelect Fast, Normal or Slow Select an MP3 file as the background musicHdmi cable Optical cable Anynet+TV Rear Panel Anynet+ Device Home Theater Recording Setting Up Anynet+Switching between Anynet+ Devices Troubleshooting for Anynet+ Listening through a ReceiverInstalling the Wall Mount Other InformationOther Information English Blanking BracketQuantity Securing the Installation SpaceProduct Family Inches Vesa Spec Securing the TV to the Wall TV-Holder Kit Sold SeparatelyTV-Holder BN96-15753A Screw M8 x L19Troubleshooting Issues Solutions and ExplanationsOn, refer to Remote control does not work below There is no signalMake sure your connected devices are powered on ContentsStorage and Maintenance Specifications LicenseDimensions Favorite Channel Film Mode Fine Tune Flesh Tone Frequency IndexAntenna Anynet+ Audio OUTThis page is intentionally Left blank