Samsung BN68-02101A-00 user manual Troubleshooting Before Contacting Service Personnel, Problem

¦Troubleshooting: Before Contacting Service Personnel

NBefore contacting service personnel

Problem	Possible Solution
No sound or picture	Check that the mains lead has been connected to a wall socket.
	Check that you have pressed the button on your set.
	Check the picture contrast and brightness settings.
	Check the volume.
Normal picture but no sound	Check the volume.
	Check whether the MUTEMbutton has been pressed on the remote control.
	Check the Speaker Select settings.
Screen is black and power	On your computer check; Power, Signal Cable.
indicator light blinks steadily	The TV is using its power management system.
	Move the computer’s mouse or press any key on the keyboard.
No picture or black and white	Adjust the colour settings.
picture	Check that the broadcast system selected is correct.
Sound and picture interference	Try to identify the electrical appliance that is affecting the set and move it further away.
	Plug your set into a different mains socket.
Blurred or snowy picture,	Check the direction, location and connections of your aerial.
distorted sound	This interference is often due to the use of an indoor aerial.
Remote control malfunctions	Replace the remote control batteries.
	Clean the upper edge of the remote control (transmission window).
	Check the battery terminals.
‘Check signal cable.’ message is	Check that the signal cable is firmly connected to the PC or video sources.
displayed	Check that the PC or video sources are turned on.
On PC mode, ‘Not Supported	Check the maximum resolution and the frequency of the video adaptor.
Mode.’ message is displayed	Compare these values with the data in the Display Modes.
The damaged picture appears in	If Screen Fit is selected in some external devices, the damaged picture may appear in the corner of the
the corner of the screen	screen. This symptom is caused by external devices, not TV.
The ‘Resets all settings to	This appears when you press and hold the EXIT button for a while. The product settings are reset to the
the default values.’ message	factory defaults.
appears.
You may see small particles if	This is part of the product’s design and is not a defect.
you look closely at the edge of
the bezel surrounding the TV
screen.

NThis TFT LCD panel uses a panel consisting of sub pixels (3 133 440) which require sophisticated technology to produce. However, there may be few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

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