Samsung BN68-02604A-05, LC550-ZA user manual Troubleshooting, Solutions and Explanations

Page 44

Other Information

Troubleshooting

If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting tips apply, visit samsung.com, then click on Support, or call Samsung customer service at 1-800-SAMSUNG.

Issues

Solutions and Explanations

Poor picture

First of all, please perform the Picture Test and confirm that your TV is properly displaying the test

 

image.

 

• go to MENU - Support - Self Diagnosis - Picture Test (P. 21)

 

If the test image is properly displayed, the poor picture may be caused by the source or signal.

 

 

The TV image does not look as good as

• If you have an analog cable/satellite box, upgrade to a digital set top box. Use HDMI or

it did in the store.

Component cables to deliver HD (high definition) picture quality.

 

• Cable/Satellite subscribers: Try HD stations from the channel line up.

 

• Air/Cable Antenna connection: Try HD stations after performing Auto program.

 

✎✎ Many HD channels are upscaled from SD(Standard Definition) contents.

 

• Adjust the Cable/Sat box video output resolution to 1080i or 720p.

 

 

The picture is distorted: macroblock

• Compression of video contents may cause picture distortion, especially in fast moving pictures

error, small block, dots, pixelization.

such as sports and action movies.

 

• Low signal level can cause picture distortion. This is not a TV problem.

 

• Mobile phones used close to the TV (up to 3.3 ft) may cause noise in picture on analog and

 

digital TV.

 

 

Color is wrong or missing.

• If you’re using Component connection, make sure the component cables are connected to the

 

correct jacks. Incorrect or loose connections may cause color problems or a blank screen.

 

 

There is poor color or brightness.

• Adjust the Picture options in the TV menu.

 

(go to Picture mode / Color / Brightness / Sharpness) (P. 14)

 

• Adjust Energy Saving option in the TV menu (go to MENU - Picture - ECO Solution - Energy

 

Saving) (P. 14)

 

• Try resetting the picture to view the default picture setting.

 

(go to MENU - Picture - Picture Reset) (P. 16)

 

 

There is a dotted line on the edge of

• If the picture size is set to Screen Fit, change it to 16:9.

the screen.

• Change cable/satellite box resolution.

 

 

 

The picture is black and white.

• If you are using an AV composite input, connect the video cable (yellow) to the Green jack of

 

component input 1 on the TV.

 

 

When changing channels, the picture

• If connected to a cable box, please try to reset it. (reconnect the AC cord and wait until the

freezes or is distorted or delayed.

cable box reboots. It may take up to 20 minutes)

 

• Set output resolution of the cable box to 1080i or 720p.

 

 

Sound Problem

First of all, please perform the Sound Test to confirm that your TV audio is properly operating.

 

• go to MENU - Support - Self Diagnosis - Sound Test (P. 21)

 

If the audio is OK, the sound problem may caused by the source or signal.

 

 

There is no sound or the sound is too

• Please check the volume of the device (Cable/Sat Box, DVD, Blu-ray etc) connected to your TV.

low at maximum volume.

 

 

 

The picture is good but there is no

• Set the Speaker Select option to TV speaker in the Sound menu. (P. 17)

sound.

• If you are using an external device, check the device’s audio output option (ex. you may need to

 

 

change your cable box’s audio option to HDMI when you have a HDMI connected to your TV).

 

• If you are using a DVI to HDMI cable, a separate audio cable is required.

 

• Reboot the connected device by reconnecting the device’s power cable.

 

 

The speakers are making an

• Check the cable connections. Make sure a video cable is not connected to an audio input.

inappropriate noise.

• For Antenna or Cable connections, check the signal information. Low signal level may cause

 

 

sound distortion.

 

• Perform the Sound Test as explained above.

 

 

44 English

Page 43 Page 45
Image 44
Page 43 Page 45
Contents Service 55 Standish Court Mississauga Samsung Electronics Canada Inc., CustomerSerial No BN68-02604A-05Securing the Installation Space Installation with a standInstallation with a wall-mount Still image warningContents Installing the LCD TV Stand List of FeaturesAccessories Buttons on the remote control Remote control sensorViewing the Control Panel Product color and shape may vary depending on the modelViews Media Play. P Viewing the Remote ControlTurns the TV on and off Connecting to an Antenna Plug & Play Initial SetupOr Home Use Press the or button, then press the ENTEREbuttonConnecting to an AV Device ConnectionsConnecting to an Audio Device Connecting to a PCUsing an HDMI/DVI Cable / a D-sub Cable Connections EnglishConnector for service only Component Composite AV Coaxial RFHow to Navigate Menus Source ListEdit Name Changing the Input sourceChannel List Add to Favorite / Delete from FavoritetAntenna Air / Cable t Auto ProgramOther Features Clear Scrambled ChannelProgrammed Fine TuneECO Solution Auto Adjustment tMode ScreenChanging the Picture Options Advanced SettingsPicture Options Picture Reset OK / Cancel Mode tEqualizer Virtual Surround Off / OnAuto Volume Off / Normal / Night Sound ResetDialog Clarity Off / On Preferred LanguageUsing the Sleep Timer Setting the On/Off TimerSecurity Locking ProgramsContains themes or content which may not be Basic Features EnglishRestricted to adults Categories dealing with more sensitive materialNetwork Network Type / Network Setup / Network Test OO MENUm→ Setup → EntereMenu Language CaptionPIP t Self DiagnosisPicture In Picture PIP Support MenuSoftware Upgrade Installing the Latest Version By USB Insert a USB driveHD Connection Guide Contact SamsungConnecting to a Wired Network Network ConnectionModem Port on the Wall Modem Cable LAN CableNetwork Type Wired Network Setup Network test Network Setup AutoNetwork Setup Manual Connecting to a Wireless Network FeaturesAdvanced TV Side PanelConnect via an extension cable Network Setup PBC WPSConnect using the USB right angle adapter Network Setup Ad-Hoc Security Key Entered ~9 NumberDelete SpaceProvider Connecting a USB Device Connecting to the PC through networkMedia Play Your PC OO MENUm→ Application → Media PlayAdvanced Features Name File extension Format VideosScreen Display Yy Supported Video Formats Music PhotosMonthly Sorts and shows photo files by month Playing Multiple FilesMedia Play Additional Functions Settings Same file name as the video AudioAnynet+ Home Theater Anynet+Device Hdmi CableRecording Setting Up Anynet+Switching between Anynet+ Devices Troubleshooting for Anynet+ Listening through a ReceiverSetup Setting Up AllShareMessage / Media / ScreenShare About AllShareMy Mobile Installing the Wall Mount Assembling the CablesAnti-theft Kensington Lock Blanking Bracket80~ Product Family InchesQuantity Securing the TV to the Wall TV-Holder Kit Sold SeparatelyTV-Holder BN96-15753A Screw WallTroubleshooting Solutions and ExplanationsOther Information English Storage and Maintenance Specifications LicenseDimensions Index This page is intention Ally left blank

LC550-ZA, BN68-02604A-05 specifications

The Samsung BN68-02604A-05, LC550-ZA is a cutting-edge television model that showcases the latest advancements in display technology and user experience. Designed to deliver an exceptional viewing experience, this television incorporates numerous features that cater to the needs of modern consumers.

At the heart of the LC550-ZA is a stunning 55-inch display, which offers vivid colors and crystal-clear images. The screen utilizes a high-resolution LED panel, providing sharp details and deep blacks that enhance any movie or gaming experience. The television supports Full HD resolution, ensuring that users can enjoy their favorite content in incredible detail.

One of the standout features of the BN68-02604A-05 is its Smart TV functionality. This allows users to access a wide range of streaming services, including popular platforms like Netflix, Amazon Prime Video, and Hulu, directly from their television. The intuitive interface makes it easy to browse through apps and content, making entertainment more accessible than ever.

Additionally, the LC550-ZA is equipped with advanced connectivity options. With multiple HDMI and USB ports, users can easily connect their gaming consoles, Blu-ray players, and other devices. This ensures that they can enjoy a comprehensive entertainment setup without the need for additional accessories.

The television also incorporates Samsung's proprietary image enhancement technologies, which work to improve picture quality dynamically. Features like contrast enhancement and motion smoothing create a more immersive viewing experience, particularly during fast-paced action scenes or sports events.

To enhance the audio experience, the LC550-ZA comes with integrated speakers that deliver clear sound. For users seeking a more immersive audio experience, the television is compatible with external sound systems, allowing for seamless integration with soundbars or home theater setups.

In terms of design, the BN68-02604A-05 features a sleek and modern aesthetic that fits well in any living space. Its slim profile and minimal bezels make it an attractive addition to home decor.

With its combination of advanced display technology, smart features, and stylish design, the Samsung BN68-02604A-05, LC550-ZA stands out as a top choice for consumers looking to elevate their home entertainment experience. It embodies Samsung's commitment to innovation and quality, making it a valuable addition to any home.
Top Page Image Contents