Issues | Solutions and Explanations |
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No Picture, No Video |
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The TV will not turn on. | • Make sure the AC power cord is securely plugged into the wall outlet and the TV. |
| • Make sure the wall outlet is working. |
| • Try pressing the POWER button on the TV to make sure the problem is not the remote |
| control. If the TV turns on, refer to ‘Remote control does not work’ below. |
The TV turns off automatically. | • Ensure the Sleep Timer is set to Off in the System menu. |
| • If your PC is connected to the TV, check your PC's power settings. |
| • Make sure the AC power cord is plugged in securely to the wall outlet and the TV. |
| • When you are watching TV programs from an antenna, the TV will turn off after 10 - 15 |
| minutes if there is no signal. |
There is no picture/video. | • Check the cable connections. (Remove and reconnect all cables connected to the TV and |
| external devices). |
| • Set your external device’s (Cable/Sat Box, DVD, |
| connections to the TV input. For example, if an external device’s output is HDMI, it should |
| be connected to an HDMI input on the TV. |
| • Make sure your connected devices are powered on. |
| • Be sure to select the TV’s correct source by pressing the SOURCE button on the remote |
| control. |
| • Reboot the connected device by disconnecting and then reconnecting the device’s power |
| cable. |
Antenna(Air / Cable) Connection |
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The TV is not receiving all channels. | • Make sure the coaxial cable is connected securely. |
| • Run Auto Program to add available channels to the channel list. There are 3 options, STD, |
| HRC and IRC. Most cable systems use STD. |
| • Verify the antenna is positioned correctly. |
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No Caption on digital channels. | • Check the Caption Setup menu. Try changing Caption Mode Service1 to CC1. |
| • Some channels may not have caption data. |
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The picture is distorted: macroblock, | • The compression of video contents may cause picture distortion, especially in programs |
error, small block, dots, pixelization. | with fast moving pictures such as sports programs and action movies. |
| • A weak signal can cause picture distortion. This is not a TV problem. |
Others |
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Purple/green rolling horizontal bars | • Remove the left and right audio connections from the |
and buzzing noise from the TV | indicates that the |
speakers with Component cable | with an HDMI connection. |
connection. |
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Plasma TV is making humming noise. | • Plasma TVs typically make a soft humming sound. This is normal. It’s caused by the |
| electrical charges that are used to create the images on the screen. |
| • If the humming sound is loud, you may have set the brightness on the TV too high. Try |
| setting the brightness lower. |
| • You can also have loud humming if the back of your Plasma TV is too close to a wall or |
| other hard surface. Also try rerouting your connection cables. |
| • Improper installation of the wall mount can create excessive noise. |