Samsung BN68-02910A-02, UN46C6800 Troubleshooting for Internet@TV, Problem Possible Solution

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Advanced Features

¦¦ Troubleshooting for Internet@TV

Problem

Possible Solution

 

 

Some application contents only appear

The Application content language may be different from the application user

in English. How can I change the

interface language.

language?

The ability to change the language depends on the service provider.

 

 

Some application services do not work.

Check with the service provider.

Refer to the help website for application service provider information.

 

 

 

When a network error occurs, I can only

If network connection doesn’t work, your service might be limited, as all

use the setting menu.

functions except the setting menu are needed to connect to the internet.

 

 

All content and services accessible through this device belong to third parties and are protected by copyright, patent, trademark and/or other intellectual property laws. Such content and services are provided solely for your personal noncommercial use. You may not use any content or services in a manner that has not been authorized by the content owner or service provider. Without limiting the foregoing, unless expressly authorized by the applicable content owner or service provider, you may not modify, copy, republish, upload, post, transmit, translate, sell, create derivative works, exploit, or distribute in any manner or medium any content or services displayed through this device.

YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE DEVICE IS AT YOUR SOLE RISK AND THAT THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE AND ACCURACY IS WITH YOU. THE DEVICE AND ALL THIRD PARTY CONTENT AND SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. SAMSUNG EXPRESSLY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH RESPECT TO THE DEVICE AND ANY CONTENT AND SERVICES, EITHER EXPRESS OR, IMPLIED, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, OF SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, OF ACCURACY, OF QUIET ENJOYMENT, AND NON-INFRINGEMENT OF THIRD PARTY RIGHTS. SAMSUNG DOES NOT GUARANTEE THE ACCURACY, VALIDITY, TIMELINESS, LEGALITY, OR COMPLETENESS OF ANY CONTENT OR SERVICE MADE AVAILABLE THROUGH THIS DEVICE AND DOES NOT WARRANT THAT THE DEVICE, CONTENT OR SERVICES WILL MEET YOUR REQUIREMENTS, OR THAT OPERATION OF THE DEVICE OR SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL SAMSUNG BE LIABLE, WHETHER IN CONTRACT OR TORT, FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, ATTORNEY FEES, EXPENSES, OR ANY OTHER DAMAGES ARISING OUT OF, OR IN CONNECTION WITH, ANY INFORMATION CONTAINED IN, OR AS A RESULT OF THE USE OF THE DEVICE, OR ANY CONTENT OR SERVICE ACCESSED BY YOU OR ANY THIRD PARTY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Third party services may be changed, suspended, removed, terminated or interrupted, or access may be disabled at any time, without notice, and Samsung makes no representation or warranty that any content or service will remain available for any period of time. Content and services are transmitted by third parties by means of networks and transmission facilities over which Samsung has no control. Without limiting the generality of this disclaimer, Samsung expressly disclaims any responsibility or liability for any change, interruption, disabling, removal of or suspension of any content or service made available through this device. Samsung may impose limits on the use of or access to certain services or content, in any case and without notice or liability.

Samsung is neither responsible nor liable for customer service related to the content and services. Any question or request for service relating to the content or services should be made directly to the respective content and service providers.

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Contents Samsung Electronics Canada Inc., Customer Service Samsung Electronics America, Inc ChallengerSecuring the Installation Space Installation with a standInstallation with a wall-mount Still image warningContents List of Features AccessoriesCleaning Cloth BN63-01798B Component Composite AV Coaxial RFInstall the Stand See separate guide for installing the standStand 1EA Guide Stand 1EA Follow the steps below to connect the TV to the standButtons on the remote control PPower Turns the TV on or off Standby modePower Indicator Remote control sensor Viewing the Control PanelViewing the Remote Control StartedTurns the TV on and off Returns to the previous menuConnecting to an Antenna Plug & Play Initial SetupPower Input Press the or button, then press the ENTEREbutton. SelectConnecting to an AV Device ConnectionsConnecting to an Audio Device Digital Audio OUT OpticalConnecting to a PC Using an HDMI/DVI Cable or a D-sub CableMode Resolution Horizontal Frequency Vertical Frequency Sync PolarityHow to Navigate Menus Source ListEdit Name Changing the Input SourceChannel List Add to Favorite / Delete from FavoriteAntenna Air / Cable t Auto ProgramOther Features Clear Scrambled ChannelProgrammed Editing ChannelsMode t Eco SolutionAdvanced Settings Fine TunePicture Options Picture OptionsOff Turns the Expert Pattern function off OO MENUm→ Picture → Picture Options →Picture Reset OK / Cancel Auto Adjustment tSetting up the TV with Your PC Screen EqualizerSRS TruSurround HD Off / On t SRS TruDialog Off / OnAuto Volume Off / Normal / Night Sound Reset OK / CancelMulti-Track Sound MTS t Speaker Select External Speaker / TV SpeakerSetting the On / Off Timer TimerSecurity Locking ProgramsMenu Language CaptionWireless Remote Control Off / On GeneralPIP t Legal NoticeSelf Diagnosis Picture In Picture PIPSoftware Upgrade Software UpgradeBy Online Upgrade the software using the Internet HD Connection GuideConnecting to a Wired Network Network ConnectionModem Port on the Wall LAN Port on the WallNetwork Setup Auto Network Setup ManualNetwork Setup Network Type Wired Network Setup Network TestConnecting to a Wireless Network WallNetwork Setup Samsung Auto Configuration Boot upNetwork Setup PBC WPS How to set up automaticallyThen press the ENTEREbutton. Press the or Displays a list of the available networksNetwork Setup Ad-Hoc SWL Samsung Wireless Link Advanced Features EnglishSWL connect Device to connectConnecting a USB Device Connecting to your PC through a networkMedia Play Page Sorting standard is different depending on the contents VideosScreen Display Name File extension FormatYy Supported Video Formats Mbps1920x1080 Supported Lossless audioMusic List section using the Green button PhotosPlaying Multiple Files Media Play Additional FunctionsSettings Same file name as the video AudioWhat is Anynet+? t Advanced To connect to a Samsung Home Theater FeaturesAnynet+ Anynet+Setting Up Anynet+ Switching between Anynet+ DevicesRecording Troubleshooting for Anynet+ Listening through a ReceiverGetting Started with Internet@TV Internet@TVSetting up Internet@TV LoginHow to create Internet@TV ID Using the Internet@TV service Samsung AppsYy Game Displays various games such as sudoku and chess Sidebar Mode YahooProfile Widget Widget GalleryWidget to My Profile Troubleshooting for Internet@TV Problem Possible SolutionCheck with the service provider Setup Setting Up AllShareMessage / Media / ScreenShare About AllShareMy Mobile Other Information Assembling the CablesInstalling the Wall Mount Blanking BracketAnti-theft Kensington Lock Securing the TV to the Wall TV-Holder Kit Sold SeparatelyTV-Holder BN96-15753A Screw M8 x L19Troubleshooting Issues Solutions and ExplanationsOther Information English On, refer to ‘Remote control does not work’ below There is no signalMake sure your connected devices are powered on Make sure the Network Connection is set to Wireless pDegree connectors Caption must be activated on the external device pEvery time the TV is turned off Check the cable connections and reconnect themLicense Specifications Dimensions Favorite Channel Film Mode Fine Tune Flesh Tone Frequency IndexAllShare Amplify Antenna Anynet+