Samsung BN68-02910A-02 On, refer to ‘Remote control does not work’ below, There is no signal

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Other Information

Issues

Solutions and Explanations

No Picture, No Video

The TV won’t turn on.

• Make sure the AC power cord is securely plugged in to the wall outlet and the TV.

 

• Make sure the wall outlet is working.

 

• Try pressing the POWER button on the TV to make sure the problem is not the remote. If the TV turns

 

on, refer to ‘Remote control does not work’ below.

 

 

The TV turns off automatically.

• Ensure the Sleep Timer is set to Off in the Setup menu (p. 19).

 

• If your PC is connected to the TV, check your PC power settings.

 

• Make sure the AC power cord is plugged in securely to the wall outlet and the TV.

 

• When watching TV from an antenna or cable connection, the TV will turn off after 10 - 15 minutes if

 

there is no signal.

 

 

There is no picture/video.

• Check cable connections (remove and reconnect all cables connected to the TV and external

 

devices).

 

• Set your external devices’ (Cable/Sat Box, DVD, Blu-ray etc) video outputs to match the connections

 

to the TV input. For example, if an external device’s output is : HDMI, TV’s input : HDMI

 

• Make sure your connected devices are powered on.

 

• Be sure to select the TV’s correct source by pressing the SOURCE button on the remote control.

 

• Reboot the connected device by reconnecting the device’s power cable.

 

 

RF(Cable/Antenna) Connection

 

 

 

The TV is not receiving all channels.

• Make sure the coaxial cable is connected securely.

 

• Please try Auto Program to add available channels to the channel list. Go to MENU - Channel -

 

Auto Program then select Auto and make sure the correct Cable TV signal type is set in the menu.

 

There are 3 options (STD, HRC and IRC) (p. 13)

 

• Verify the Antenna is positioned correctly.

 

 

No Caption on digital channels.

• Check Caption Setup menu. Try changing Caption Mode Service1 to CC1 (p. 22).

 

• Some channels may not have caption data.

 

 

The picture is distorted: macroblock error,

• Compression of video contents may cause picture distortion, especially with fast moving pictures

small block, dots, pixelization.

such as sports and action movies.

 

• A low signal can cause picture distortion. This is not a TV problem.

 

 

PC Connection

 

 

 

A “Mode Not Supported” message

• Set your PC’s output resolution so they match the resolutions supported by the TV (p. 11).

appears.

 

 

 

“PC” is always shown on the source list,

• This is normal; “PC” is always shown on the source list, regardless of whether a PC is connected.

even if a PC is not connected.

 

 

 

The video is OK but there is no audio.

• If you are using an HDMI connection, check the audio output setting on your PC.

 

 

Network Connection

 

 

 

The wireless network connection failed.

• The Samsung Wireless USB dongle is required to use a wireless network.

 

• Make sure the Network Connection is set to Wireless (p. 27).

 

• Make sure the TV is connected to a wireless IP sharer (router).

 

 

Software Upgrade over the network fails.

• Try network test in Setup menu (p. 22).

 

• If you have latest SW version, SW upgrade will not proceed.

 

 

Others

 

 

 

Purple/green rolling horizontal bars and

• Remove the left and right audio connections from the set-top-box. If the buzzing stops, this indicates

buzzing noise from the TV speakers with

that the set-top-box has a grounding issue. Replace the Component video cables with an HDMI

Component cable connection.

connection.

 

 

The picture won’t display in full screen.

• HD channels will have black bars on either side of the screen when displaying upscaled SD (4:3)

 

contents.

 

• Black bars on the top and bottom will appear during movies that have aspect ratios different from

 

your TV.

 

• Adjust the picture size options on your external device or TV to full screen.

 

 

The remote control does not work.

• Replace the remote control batteries with the poles (+/–) in the right direction.

 

• Clean the sensor’s transmission window on the remote.

 

• Try pointing the remote directly at the TV from 5~6 feet away.

 

 

The cable/set top box remote control

• Program the Cable/Set remote control to operate the TV. Refer to the Cable/Set user manual for the

doesn’t turn the TV on or off, or adjust the

SAMSUNG TV code.

volume.

 

 

 

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Contents Samsung Electronics Canada Inc., Customer Service Samsung Electronics America, Inc ChallengerSecuring the Installation Space Installation with a standInstallation with a wall-mount Still image warningContents List of Features AccessoriesCleaning Cloth BN63-01798B Component Composite AV Coaxial RFInstall the Stand See separate guide for installing the standStand 1EA Guide Stand 1EA Follow the steps below to connect the TV to the standButtons on the remote control PPower Turns the TV on or off Standby modePower Indicator Remote control sensor Viewing the Control PanelViewing the Remote Control StartedTurns the TV on and off Returns to the previous menuConnecting to an Antenna Plug & Play Initial SetupPower Input Press the or button, then press the ENTEREbutton. SelectConnecting to an AV Device ConnectionsConnecting to an Audio Device Digital Audio OUT OpticalConnecting to a PC Using an HDMI/DVI Cable or a D-sub CableMode Resolution Horizontal Frequency Vertical Frequency Sync PolarityHow to Navigate Menus Source ListEdit Name Changing the Input SourceChannel List Add to Favorite / Delete from FavoriteAntenna Air / Cable t Auto ProgramOther Features Clear Scrambled ChannelProgrammed Editing ChannelsMode t Eco SolutionAdvanced Settings Fine TunePicture Options Picture OptionsOff Turns the Expert Pattern function off OO MENUm→ Picture → Picture Options →Setting up the TV with Your PC Picture Reset OK / CancelAuto Adjustment t Screen EqualizerSRS TruSurround HD Off / On t SRS TruDialog Off / OnAuto Volume Off / Normal / Night Sound Reset OK / CancelMulti-Track Sound MTS t Speaker Select External Speaker / TV SpeakerSetting the On / Off Timer TimerSecurity Locking ProgramsMenu Language CaptionWireless Remote Control Off / On GeneralPIP t Legal NoticeSelf Diagnosis Picture In Picture PIPSoftware Upgrade Software UpgradeBy Online Upgrade the software using the Internet HD Connection GuideConnecting to a Wired Network Network ConnectionModem Port on the Wall LAN Port on the WallNetwork Setup Auto Network Setup ManualNetwork Setup Network Type Wired Network Setup Network TestConnecting to a Wireless Network WallNetwork Setup Samsung Auto Configuration Boot upNetwork Setup PBC WPS How to set up automaticallyThen press the ENTEREbutton. Press the or Displays a list of the available networksNetwork Setup Ad-Hoc SWL Samsung Wireless Link Advanced Features EnglishSWL connect Device to connectMedia Play Connecting a USB DeviceConnecting to your PC through a network Page Sorting standard is different depending on the contents VideosScreen Display Name File extension FormatYy Supported Video Formats Mbps1920x1080 Supported Lossless audioMusic List section using the Green button PhotosPlaying Multiple Files Media Play Additional FunctionsSettings Same file name as the video AudioWhat is Anynet+? t Advanced To connect to a Samsung Home Theater FeaturesAnynet+ Anynet+Recording Setting Up Anynet+Switching between Anynet+ Devices Troubleshooting for Anynet+ Listening through a ReceiverGetting Started with Internet@TV Internet@TVSetting up Internet@TV LoginHow to create Internet@TV ID Yy Game Displays various games such as sudoku and chess Using the Internet@TV serviceSamsung Apps Sidebar Mode YahooWidget to My Profile Profile WidgetWidget Gallery Check with the service provider Troubleshooting for Internet@TVProblem Possible Solution Setup Setting Up AllShareMessage / Media / ScreenShare About AllShareMy Mobile Other Information Assembling the CablesInstalling the Wall Mount Blanking BracketAnti-theft Kensington Lock Securing the TV to the Wall TV-Holder Kit Sold SeparatelyTV-Holder BN96-15753A Screw M8 x L19Other Information English TroubleshootingIssues Solutions and Explanations On, refer to ‘Remote control does not work’ below There is no signalMake sure your connected devices are powered on Make sure the Network Connection is set to Wireless pDegree connectors Caption must be activated on the external device pEvery time the TV is turned off Check the cable connections and reconnect themLicense Specifications Dimensions AllShare Amplify Antenna Anynet+ Favorite Channel Film Mode Fine Tune Flesh Tone FrequencyIndex