Samsung UN60H6400 Intermittent Wi-Fi, Netflix problems, Smart Hub Error Messages, Network Status

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Intermittent Wi-Fi

••Check the distance between the Modem/Router and the TV. The distance should not exceed 50ft (15.2 m).

••Verify that there are no obstacles between your TV and the Modem/Router. (Appliances, cordless phones, stone walls/fireplaces, etc. decrease Wi-Fi strength.)

••Check the cable that connects the Modem to the Router (if you use a separate Modem and Router) to see if it is in good condition. If it is not, replace the cable.

••Connect the TV to your Modem/Router using a CAT 7 cable, and then try to set up a wired network connection. (MENU > Network > Network Settings).

••Check Network Status (MENU > Network > Network Status) to see if the IP address is invalid, for example, 169.x.x.x. If it is, call your ISP to get a valid IP address, and then ask them to check the connection between your Modem and Router and the connection between the Modem / Router and the Internet.

••If you see a valid Mac address, call your ISP and ask them to reset your network circuit to re-register the Mac addresses of your new Modem/Router and the TV.

Netflix problems

••Verify that your Modem/Router is no more than 50 ft (15.2 m) away from the TV.

••Change the DNS to 8.8.8.8. Select MENU > Network > Network Status > DNS Server > Select Manually > DNS > enter 8.8.8.8 > OK

••Verify that the ESN for Netflix is valid. (Go to MENU > Support > Contact Samsung) Reset Netflix by selecting MENU > Smart Hub > Smart Hub Reset.

Smart Hub Error Messages

••Verify that the distance between the TV and the Modem/Router does not exceed 50 ft (15.2 m). ••Verify that the TV is connected to the network by checking the Network Status (MENU > Network >

Network Status).

••Reset Smart Hub by selecting the MENU > Smart Hub > Smart Hub Reset. ••Update the TV’s software (MENU > Support > Software Update). ••Wait 2 to 3 days for the issue to resolve itself.

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Contents LED TV English English Internet Security Smart HUB Features of your new TVContents Remote control sensor Arrange the cables using the Cable HolderTurning on and Controlling the TV Open Smart Hub Open the menu. m RButtons and Functions Manual chapter, Smart Features Smart HubTouch pad Installing Batteries into the Samsung Smart Control Moving the Focus or Pointer Using the Touch Pad and the Directional ButtonsDisplaying Context-sensitive Menus Smart HubLow Battery Alarm Window Reconnecting the Samsung Smart Control to the TVSet the Onscreen Remote Size option Displaying and Using the On-Screen RemoteUsing the Remote Control to Control External Devices Switching Between Video SourcesConnecting the IR Extender Cable Menu System Universal Remote SetupUH6400-ZABN68-05843E-01ENG.indb 2014-05-26 Games Panel Quickly Downloading and Installing a GameBasic Games Panel Functions Samsung Apps PanelSamsung Apps Panel Functions Downloading and Installing an AppOn TV Panel On TV Panel FunctionsBasic Movies & TV Shows Panel Functions Movies & TV Shows PanelAllowing Connections with a Computer or Mobile Device Playing ContentLoading Pages using Keywords Additional e-Manual FeaturesLaunching the e-Manual If a description doesnt fit on a single screenUpdating the e-Manual to the Latest Version Issues Solutions and Explanations TroubleshootingSaving System Eco Solution Energy Saving and check again Menu Broadcasting Auto ProgramEnglish How to Improve Your Wireless Signal Network TroubleshootingSingle Story Multi StoryReduce wireless interference Adding a wireless repeaterNetflix problems Intermittent Wi-FiSmart Hub Error Messages Network StatusPreventing burn-in Eco Sensor and Screen BrightnessCaring for the TV Getting Remote SupportHow Does Remote Support Work? Specifications Specifications, wall mounting, and other informationDecreasing Power Consumption Model name DimensionsStill image warning LicensesInstalling the Wall Mount Kit Mounting the TV on a Wall Using the Wall Mount Kit OptionalVesa Wall Mount Kit Notes and Specifications Installing a Wall Mount Using the Wall Mount AdapterProviding Proper Ventilation for Your TV Installation with a standTo Prevent the TV from Falling Securing the TV to the WallFCC Radiation Exposure Statement Warranty InformationSamsung Brand Products English This page is intentionally Left blank This page is intentionally Left blank This page is intentionally Left blank

UN65H6400, UN60H6400 specifications

The Samsung UN60H6400 and UN65H6400 are part of Samsung's acclaimed H6400 series, recognized for their superior performance and impressive visual quality. These models stand out in the 1080p LED TV market, catering to both casual viewers and home theater enthusiasts.

One of the key features of the UN60H6400 and UN65H6400 is their Full HD resolution. With a pixel count of 1920 x 1080, these televisions deliver crystal-clear images, making every scene appear vibrant and detailed. The advanced Micro Dimming technology enhances contrast by optimizing brightness levels in individual screen zones, resulting in richer blacks and brighter whites. This leads to a more immersive viewing experience, especially in darker scenes where detail can often be lost.

Another standout technology in these models is Samsung’s Smart TV platform, which provides access to a diverse range of streaming services, social media, and online content. Users can enjoy popular apps such as Netflix, YouTube, and Hulu, allowing them to keep up with their favorite shows and movies effortlessly. The intuitive interface makes navigation simple, and the inclusion of voice control features enhances usability.

Samsung’s Clear Motion Rate (CMR) technology is also prominent in the H6400 series, minimizing motion blur during fast-paced action sequences. This is particularly advantageous for sports enthusiasts and gamers, ensuring that even the most dynamic scenes are rendered smoothly and clearly.

The UN60H6400 and UN65H6400 also boast an array of connectivity options. With multiple HDMI ports, USB inputs, and built-in Wi-Fi, users can easily connect their devices, whether it be gaming consoles, Blu-ray players, or external storage devices. This versatility allows for a comprehensive home entertainment setup without the hassle of complicated installations.

In terms of design, the models feature a sleek, slim profile and a stylish stand, making them an attractive addition to any living space. The ultra-narrow bezel maximizes screen real estate, enhancing the viewing experience by minimizing distractions.

Overall, the Samsung UN60H6400 and UN65H6400 offer a compelling mix of stunning picture quality, smart features, and stylish design, making them ideal choices for anyone looking to upgrade their home entertainment system. With their powerful performance and user-friendly functionality, these televisions are well-suited to meet the needs of modern viewers.