Samsung UN60H6400 Getting Remote Support, Caring for the TV, How Does Remote Support Work?

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Getting Remote Support

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

••Diagnose your TV

••Adjust the TV settings for you

••Perform a factory reset on your TV

••Install recommended firmware updates

How Does Remote Support Work?

Having a Samsung Tech remotely service your TV is easy.

1. Call the Samsung

2. Open the menu on

3. Select Remote

4. The agent will then

Contact Center

your TV and go to

Management,

access your TV.

and ask for remote

the Support section.

and then read and

That's it!

support.

 

agree to the service

 

 

 

agreements. When

 

 

 

the PIN screen

 

 

 

appears, provide the

 

 

 

PIN number to the

 

 

 

agent.

 

Caring for the TV

‐‐If a sticker was attached to the TV screen, some debris can remain after you remove the sticker. Please clean the debris off before watching TV.

‐‐The exterior and screen of the product can get scratched during cleaning. Be sure to wipe the exterior and screen carefully using a soft cloth to prevent scratches.

Do not spray water or any liquid directly onto the TV. Any liquid that goes into the product may cause a failure, fire, or electric shock.

Turn off the TV, and then gently wipe away smudges and fingerprints on the screen with a micro-fiber cloth. Clean the body of the TV with a soft cloth dampened with a small amount of water. Do not use flammable liquids (benzene, thinners, etc.) or a cleaning agent. For stubborn smudges, spray a small amount of screen cleaner on the cloth.

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[UH6400-ZA]BN68-05843E-01ENG.indb 27

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Contents LED TV English English Internet Security Smart HUB Features of your new TVContents Open Smart Hub Open the menu. m R Arrange the cables using the Cable HolderRemote control sensor Turning on and Controlling the TVManual chapter, Smart Features Smart Hub Buttons and FunctionsTouch pad Installing Batteries into the Samsung Smart Control Smart Hub Using the Touch Pad and the Directional ButtonsMoving the Focus or Pointer Displaying Context-sensitive MenusLow Battery Alarm Window Reconnecting the Samsung Smart Control to the TVSet the Onscreen Remote Size option Displaying and Using the On-Screen RemoteMenu System Universal Remote Setup Switching Between Video SourcesUsing the Remote Control to Control External Devices Connecting the IR Extender CableUH6400-ZABN68-05843E-01ENG.indb 2014-05-26 Samsung Apps Panel Quickly Downloading and Installing a GameGames Panel Basic Games Panel FunctionsOn TV Panel Functions Downloading and Installing an AppSamsung Apps Panel Functions On TV PanelBasic Movies & TV Shows Panel Functions Movies & TV Shows PanelAllowing Connections with a Computer or Mobile Device Playing ContentIf a description doesnt fit on a single screen Additional e-Manual FeaturesLoading Pages using Keywords Launching the e-ManualUpdating the e-Manual to the Latest Version Menu Broadcasting Auto Program TroubleshootingIssues Solutions and Explanations Saving System Eco Solution Energy Saving and check againEnglish Multi Story Network TroubleshootingHow to Improve Your Wireless Signal Single StoryReduce wireless interference Adding a wireless repeaterNetwork Status Intermittent Wi-FiNetflix problems Smart Hub Error MessagesPreventing burn-in Eco Sensor and Screen BrightnessGetting Remote Support Caring for the TVHow Does Remote Support Work? Specifications Specifications, wall mounting, and other informationDecreasing Power Consumption Model name DimensionsStill image warning LicensesInstalling a Wall Mount Using the Wall Mount Adapter Mounting the TV on a Wall Using the Wall Mount Kit OptionalInstalling the Wall Mount Kit Vesa Wall Mount Kit Notes and SpecificationsProviding Proper Ventilation for Your TV Installation with a standTo Prevent the TV from Falling Securing the TV to the WallFCC Radiation Exposure Statement Warranty InformationSamsung Brand Products English This page is intentionally Left blank This page is intentionally Left blank This page is intentionally Left blank

UN65H6400, UN60H6400 specifications

The Samsung UN60H6400 and UN65H6400 are part of Samsung's acclaimed H6400 series, recognized for their superior performance and impressive visual quality. These models stand out in the 1080p LED TV market, catering to both casual viewers and home theater enthusiasts.

One of the key features of the UN60H6400 and UN65H6400 is their Full HD resolution. With a pixel count of 1920 x 1080, these televisions deliver crystal-clear images, making every scene appear vibrant and detailed. The advanced Micro Dimming technology enhances contrast by optimizing brightness levels in individual screen zones, resulting in richer blacks and brighter whites. This leads to a more immersive viewing experience, especially in darker scenes where detail can often be lost.

Another standout technology in these models is Samsung’s Smart TV platform, which provides access to a diverse range of streaming services, social media, and online content. Users can enjoy popular apps such as Netflix, YouTube, and Hulu, allowing them to keep up with their favorite shows and movies effortlessly. The intuitive interface makes navigation simple, and the inclusion of voice control features enhances usability.

Samsung’s Clear Motion Rate (CMR) technology is also prominent in the H6400 series, minimizing motion blur during fast-paced action sequences. This is particularly advantageous for sports enthusiasts and gamers, ensuring that even the most dynamic scenes are rendered smoothly and clearly.

The UN60H6400 and UN65H6400 also boast an array of connectivity options. With multiple HDMI ports, USB inputs, and built-in Wi-Fi, users can easily connect their devices, whether it be gaming consoles, Blu-ray players, or external storage devices. This versatility allows for a comprehensive home entertainment setup without the hassle of complicated installations.

In terms of design, the models feature a sleek, slim profile and a stylish stand, making them an attractive addition to any living space. The ultra-narrow bezel maximizes screen real estate, enhancing the viewing experience by minimizing distractions.

Overall, the Samsung UN60H6400 and UN65H6400 offer a compelling mix of stunning picture quality, smart features, and stylish design, making them ideal choices for anyone looking to upgrade their home entertainment system. With their powerful performance and user-friendly functionality, these televisions are well-suited to meet the needs of modern viewers.