Troubleshooting
If the TV seems to have a problem, first review this list of possible problems and solution. If none of these troubleshooting tips apply, visit samsung.com, then click on Support, or call Samsung customer service at
Problem | Possible Solution |
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Flickering and Dimming | If your Samsung Television is flickering or dimming sporadically, you may need to disable some of its energy efficient |
| features like the Eco Sensor or the Energy Saving feature. If you follow below step with your remote, you can turn |
| these features off or on. |
| yy Energy saving : User Menu → Setup → Eco Solution → Energy Saving |
| yy Eco Sensor : User Menu → Setup → Eco Solution → Eco Sensor |
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Component Connections / | If you find that the color on your Samsung television’s screen is not correct or black and White, first run a Self |
Screen Color | Diagnosis on the TV to make sure there are no device issues. |
| yy Self Diagnosis : User Menu → Support → Self Diagnosis → Picture Test |
| yy If the test is ok, try making sure ; |
| yy Your connections are all consistent. For example, if you’ve used the AV In jack on your TV, make sure you have |
| used the AV Out jack on your video source. |
| yy Try making sure you have connected to the correct jacks. For example, if you use the Component jacks, labeled |
| Pb, Pr, and Y, to connect your TV and video source, make sure you have connected the blue Pb jack on the |
| video source to the blue Pb jack on the TV, the red Pr jack on the source to the red Pr jack on the TV. |
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Screen Brightness | If you find that the colors on your Samsung TV are correct but just a little too dark or bright, there are some settings |
| you should check before calling for a repair. |
| yy Backlight, Contrast, Brightness, Sharpness, Color, Tint and so on. Go in to “Picture” on user Menu then try |
| adjusting options mentioned above. |
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Unwanted Powering off | If your Samsung TV appears to turn off by itself, there may be an issue with either your Timer settings or your Eco |
| friendly No Signal Power Off feature. |
| First make sure you Sleep Timer is not accidentally set. The sleep timer allows you the comfort of falling asleep with |
| the TV still on but, turns it off after a certain period of time so as not to waste energy. |
| yy Sleep Timer : User Menu → Setup → Time → Sleep Timer |
| If the Sleep Timer is not activated, you may have engaged the No Signal Power Off or Auto Power Off feature. |
| yy No Signal Power Off : User Menu → Setup → Eco Solution → No Signal Power |
| yy Auto Power Off : User Menu → Setup → Eco Solution → Auto Power Off |
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Trouble Powering On | Before Turn on check red light on the right or left bottom of your TV. Press power on button on TV or remote |
| and it will blink about 5 times before turning on. |
| If you find that you are having trouble powering on your Samsung television, there are a number of things to check |
| before making a call to the service department. |
| yy If you happen to be using the TV as a monitor and the |
| press the power button, your PC is in sleep mode. To take your PC out of sleep mode, press a key on your |
| keyboard or move the mouse. Then try turning your TV on. |
| If you’re sure your power cord, remote control, and PC are functioning properly, you may be having a cable issue. If |
| you have a cable or satellite box, your TV may appear to be off because the cable or satellite box is not outputting a |
| signal. To test the signal output of your cable or satellite box, press the guide or info button on the cable or satellite |
| box remote control. If the screen displays the guide or info data, the problem is caused by the box. |
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Stand Assembly | • If you have any trouble to assemble the stand though you refer to “Install the Stand” mentioned at separate guide. |
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Cannot find channel | • |
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Poor picture | First, perform the Picture Test and to see if your TV is properly displaying the test image. |
| Go to MENU - Support - Self Diagnosis - Picture Test |
| If the test image is properly displayed, the poor picture may be caused by the source or signal. |
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The TV image does not look as good as | • If you have an analog cable/satellite box, upgrade to a digital set top box. Use HDMI or Component cables to |
it did in the store. | deliver HD (high definition) picture quality. |
| • Cable/Satellite subscribers: Try HD channels from the channel line up. |
| • Air/Cable Antenna connection: Try HD channels after performing Auto program. |
| ✎✎ Many HD channels are up scaled from SD(Standard Definition) contents. |
| • Adjust the Cable/Set top box video output resolution to 1080i or 720p. |
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The picture is distorted: macroblock | • Compression of video contents may cause picture distortion, especially on fast moving pictures such as sports |
error, small block, dots, pixelization. | and action movies. |
| • A weak signal can cause picture distortion. This is not a TV problem. |
| • Mobile phones used close to the TV (within 3.3ft) may cause noise in the picture on analog and digital channels. |
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Color is wrong or missing. | • If you’re using a component connection, make sure the component cables are connected to the correct jacks. |
| Incorrect or loose connections may cause color problems or a blank screen. |
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