Samsung Troubleshooting Guide for Flat Panel TVs: UN40EH6000, UN46EH6000, UN50EH6000, UN55EH6000, UN60EH6050

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Caption on the TV menu is greyed out.

• You cannot select Caption in the TV menu when watching content from a device connected via HDMI or

 

 

Component.

 

• Caption must be activated on the external device.

 

 

 

There is a plastic smell from the TV.

This smell is normal and will dissipate over time.

 

 

 

TV Signal Strength is unavailable in the

This function is only available for digital channels from an Antenna / RF/Coax connection.

Self Diagnosis Test menu.

 

 

 

 

 

TV is tilted to the right or left side.

Remove the stand base from the TV and reassemble it.

 

 

The Channel menu is grey out

• The Channel menu is only available when you select the TV source.

(unavailable).

 

 

 

 

 

Your settings are lost after 30 minutes or

If TV is in the Store Demo mode, it will reset audio and picture settings every 30 minutes. Please change from

every time the TV is turned off.

 

Store Demo mode to Home Use mode using the Plug & Play procedure. Press the SOURCE button to select

 

 

TV mode, go to MENU → Setup → Plug & Play → ENTERE.

 

 

You have intermittent loss of audio or

• Check the cable connections and reconnect them.

video.

Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables are flexible

 

 

enough for long term use. If mounting the TV to the wall, we recommend using cables with 90 degree

 

 

connectors.

 

 

You see small particles when you look

• This is part of the product’s design and is not a defect.

closely at the edge of the frame of

 

 

the TV.

 

 

 

 

 

POP (TV’s internal banner ad) appears

Select Home Use under Plug & Play mode. For details, refer to Plug & Play (Initial Setup).

on the screen.

 

 

 

 

 

This TFT LED panel uses a panel consisting of sub pixels which require sophisticated technology to produce. However, there may be a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

Watch these troubleshooting on video at www.samsung.com/spsn.

Some functions and pictures shown in this manual are available on specific models only.

You can keep your TV as optimum condition to upgrade the latest firmware on web site (samsung.com → Support → Downloads) by USB.

Storage and Maintenance

If you attached some stickers on the TV screen, it remains some debris after removing the sticker. Please clean it to watch TV.

The exterior and screen of the product can get scratched during cleaning. Be sure to wipe the exterior and screen carefully using a soft cloth to prevent scratches.

Do not spray water directly onto the product. Any liquid that goes into the product may cause a failure, fire, or electric shock.

Clean the product with a soft cloth dampened with in a small amount of water. Do not use a flammable liquid (e.g. benzene, thinners) or a cleaning agent.

License

TheaterSound, SRS and the symbol are trademarks of SRS

Labs, Inc.

TheaterSound technology is incorporated under licence from

SRS Labs, Inc.

SRS TheaterSound™ provides the most immersive surround sound experience from the TVs built-in speakers, while maintaining steady volume and delivering rich bass and clear dialog.

DivX Certified® to play DivX® video up to HD 1080p, including premium content.

ABOUT DIVX VIDEO: DivX® is a digital video format created by DivX, LLC, a subsidiary of Rovi Corporation. This is an official DivX Certified® device that plays DivX video. Visit divx. com for more information and software tools to convert your files into DivX videos. ABOUT DIVX VIDEO-ON-DEMAND: This DivX Certified® device must be registered in order to play purchased DivX Video-on-Demand (VOD) movies. To obtain your registration code, locate the DivX VOD section in your device setup menu. Go to vod. divx.com for more information on how to complete your registration. Covered by one or more of the following U.S. patents : 7,295,673; 7,460,668; 7,515,710; 7,519,274 DivX®, DivX Certified® and associated logos are trademarks of Rovi Corporation or its subsidiaries and are used under license.

Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby Laboratories.

Manufactured under license under U.S. Patent Nos: 5,956,674; 5,974,380; 6,487,535 & other U.S. and worldwide patents issued & pending. DTS, the Symbol, & DTS and the Symbol together are registered trademarks & DTS 2.0+Digital Out is a trademark of DTS, Inc. Product includes software. © DTS, Inc. All Rights Reserved.

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing LLC in the United States and other countries.

Open Source License Notice

Open Source used in this product can be found on the following webpage. (http://opensource.samsung. com) Open Source License Notice is written only English.

To send inquiries and requests for questions regarding open sources, contact Samsung via Email (oss. request@samsung.com).

This product uses some software programs which are distributed under the Independent JPEG Group.

ICU License - ICU 1.8.1 and later

COPYRIGHT AND PERMISSION NOTICE

Copyright (c) 1995-2008 International Business Machines Corporation and others All rights reserved.

Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, provided that the above copyright notice(s) and this permission notice appear in all copies of the Software and that both the above copyright notice(s) and this permission notice appear in supporting documentation.

THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OF THIRD PARTY RIGHTS. IN NO EVENT SHALL THE COPYRIGHT HOLDER OR HOLDERS INCLUDED IN THIS NOTICE BE LIABLE FOR ANY CLAIM, OR ANY SPECIAL INDIRECT OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS SOFTWARE.

Except as contained in this notice, the name of a copyright holder shall not be used in advertising or otherwise to promote the sale, use or other dealings in this Software without prior written authorization of the copyright holder.

All trademarks and registered trademarks mentioned herein are the property of their respective owners.

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Contents Web Site Securing the Installation SpaceStill image warning Customer CareInput Cables Sold Separately AccessoriesPlug & Play Initial Setup Getting StartedSource List How to use Edit NameConnections Changing the Input SourceDisplay Modes HDMI/DVI Input Remote ControlInstalling batteries Battery size AAA XxUse the remote control within 23 feet from TVAuto Program Channel MenuChannel List Antenna Air / Cable tPicture Menu Sound Menu Setup MenuCaption Game ModeProgram Rating Lock LanguageMedia Play Support MenuInternal VideosOther Restrictions XxPTP device is not supportedPlaying Multiple Files SettingsMusic PhotosSecuring the TV to the Wall Installing the Wall Mount KitAssembling the Wire Holder stand Other InformationTroubleshooting Page License Storage and MaintenanceSamsung Electronics America, Inc Specifications
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