Common issues
Can'tConnect to Network or Apps (For Internet supported model only)
Make sure the 1V has a network
connection (MENU > Network > Network status).
, Contact your Internet service provider.
No Picture/Sound or Distorted Picture/Sound from an External Device
Make sure your connection to the
device is correct.
Perform a 1V Self Diagnosis to identify
the problem (MENU> Support> Self
Diagnosis > Sound or Picture Test). Change the picture size. (Use the "P.Size" button on your remote.)
Poor Picture Quality
Select High Definition (HD) channels or programs.
Your Settings are Lost after 30 Minutes
Change to Home Mode (MENU >
Support > Use Mode> Home Use).
"Weak or No Signal" Displayed in TV Mode/Cannot Find Channel
Press the SOURCE button on your remote.
•If the 1V is not connected to a cable or satellite box, run Auto Program to search for channels (MENU > Broadcasting> Auto Program).
Can'tSee All Apps or Apps Not Working
Reset Smart Hub (MENU > Smart
Hub > Smart Hub Reset).
The stand is wobbly or crooked
:f!) Make sure the indicator arrows on the
stand and stand holder are properly aligned.
The TV won'tturn on
Make sure all cables are fully inserted and that the remote has batteries installed.
My remote, gestures, and/or voice does not work
~w, The 1V ships with protective stickers
covering some of the sensors. Make sure all of the stickers have been
removed.