Samsung UN55HU9000 manual Intermittent Wi-Fi, Netflix problems, Smart Hub Error Messages

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Intermittent Wi-Fi

Check the distance between the Modem/Router and the TV. The distance should not exceed 50ft (15.2 m).

Verify that there are no obstacles between your TV and the Modem/Router. (Appliances, cordless phones, stone walls/fireplaces, etc. decrease Wi-Fi strength.)

Check the cable that connects the Modem to the Router (if you use a separate Modem and Router) to see if it is in good condition. If it is not, replace the cable.

Connect the TV to your Modem/Router using a CAT 7 cable, and then try to set up a wired network connection. (MENU > Network > Network Settings).

Check Network Status (MENU > Network > Network Status) to see if the IP address is invalid, for example, 169.x.x.x. If it is, call your ISP to get a valid IP address, and then ask them to check the connection between your Modem and Router and the connection between the Modem / Router and the Internet.

If you see a valid Mac address, call your ISP and ask them to reset your network circuit to re-register the Mac addresses of your new Modem/Router and the TV.

Netflix problems

Verify that your Modem/Router is no more than 50 ft (15.2 m) away from the TV.

Change the DNS to 8.8.8.8. Select MENU > Network > Network Status > DNS Server > Select Manually > DNS > enter 8.8.8.8 > OK

Verify that the ESN for Netflix is valid. (Go to MENU > Support > Contact Samsung) Reset Netflix by selecting MENU > Smart Hub > Smart Hub Reset.

Smart Hub Error Messages

Verify that the distance between the TV and the Modem/Router does not exceed 50 ft (15.2 m).

Verify that the TV is connected to the network by checking the Network Status (MENU > Network > Network Status).

Reset Smart Hub by selecting the MENU > Smart Hub > Smart Hub Reset.

Update the TV’s software (MENU > Support > Software Update).

Wait 2 to 3 days for the issue to resolve itself.

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Contents Thank you for purchasing this Samsung product English Risk of Electric Shock do not OpenEnglish Internet Security Smart HUB Features of your new TVContents TV Controller Remote control sensorOpen Smart Hub Open the menu. m R Turn off the TV TV ControllerOne Connect Connecting the TV to the One ConnectUpgrading the TV Using a One Connect One Connect Front Hdmi USB Extending the TV Camera Built-in CameraRetracting the Camera From the TopUsing the Remote Control Using the Remote ControlDisplaying and Using the On- Screen Remote English HubInstalling Batteries into the Remote Control Using the Samsung Smart Control Buttons and FunctionsTouch pad Installing Batteries into the Samsung Smart Control Moving the Focus or Pointer Using the Touch Pad and the Directional ButtonsDisplaying Context-sensitive Menus in Smart Hub Changing the Smart Hub PanelLow Battery Alarm Window Reconnecting the Samsung Smart Control to the TVSet the Onscreen Remote Size option Displaying and Using the On-Screen RemoteImportant Information Using the Remote Control to Control External Devices Switching Between Video SourcesConnecting the IR Extender Cable Menu System Universal Remote SetupPage Smart Hub Quickly Downloading and Installing a GameGames Panel Basic Games Panel FunctionsSamsung Apps Panel Functions Downloading and Installing an AppOn TV Panel On TV Panel FunctionsBasic Movies & TV Shows Panel Functions Movies & TV Shows PanelAllowing Connections with a Computer or Mobile Device Playing ContentAdditional e-Manual Features Using the e-ManualLoading Pages using Keywords Launching the e-ManualUpdating the e-Manual to the Latest Version Troubleshooting Troubleshooting and MaintenanceIssues Solutions and Explanations Saving System Eco Solution Energy Saving and check againTo the TV and external devices How to Improve Your Wireless Signal Network TroubleshootingSingle Story Multi StoryReduce wireless interference Adding a wireless repeaterIntermittent Wi-Fi Netflix problemsSmart Hub Error Messages Preventing burn-in Eco Sensor and Screen BrightnessCaring for the TV Getting Remote SupportHow Does Remote Support Work? Call the Samsung Open the menu on Contact CenterSpecifications, wall mounting, and other information SpecificationsDecreasing Power Consumption Hear the abundant sound LicensesStill image warning Mounting the TV on a Wall Using the Wall Mount Kit Optional Installing the Wall Mount KitInstalling a Wall Mount Using the Wall Mount Adapter Vesa Wall Mount Kit Notes and Specifications Installation with a standProviding Proper Ventilation for Your TV To Prevent the TV from Falling Securing the TV to the WallFCC Radiation Exposure Statement Warranty InformationSamsung Brand Products English Canada Samsung Country Customer Care Web Site Address CenterPage Page Page Page Page Page Page Page Page Page Page Page Page Page Page Important Safety Precautions Regulatory Compliance Statements Ji§f1!ffjg Wiring the Mains Power Supply PlugUK Only Important Safety Instructions UL Only Ecolabel