Samsung Series P6+ 680 Sound Problem, Go to Menu Support Self Diagnosis Sound Test p, Noise

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Other Information

Issues

Solutions and Explanations

Sound Problem

First of all, please perform the Sound Test to confirm that your TV audio is properly operating.

 

(go to MENU - Support - Self Diagnosis - Sound Test) (p. 26)

 

If the audio is OK, the sound problem may caused by the source or signal.

 

 

There is no sound or the sound is too low

• Please check the volume of the device (Cable/Sat Box, DVD, Blu-ray etc) connected to your TV.

at maximum volume.

 

 

 

The picture is good but there is no sound.

• Set the Speaker Select option to TV Speaker in the Sound menu (p. 21).

 

• If you are using an external device, make sure the audio cables are connected to the correct audio

 

input jacks on the TV.

 

• If you are using an external device, check the device’s audio output option (ex. you may need to

 

change your cable box’s audio option to HDMI when you have a HDMI connected to your TV).

 

• If you are using a DVI to HDMI cable, a separate audio cable is required.

 

• If your TV has a headphone jack, make sure there is nothing plugged into it.

 

• Reboot the connected device by reconnecting the device’s power cable.

 

 

The speakers are making an inappropriate

• Check cable connections. Make sure a video cable is not connected to an audio input.

noise.

• For antenna or Cable connections, check the signal strength. Low signal level may cause sound

 

distortion.

 

• Perform the Sound Test as explained above.

 

 

No Picture, No Video

 

 

 

The TV won’t turn on.

• Make sure the AC power cord is securely plugged in to the wall outlet and the TV.

 

• Make sure the wall outlet is working.

 

• Try pressing the POWER button on the TV to make sure the problem is not the remote. If the TV turns

 

on, refer to “Remote control does not work” below.

 

 

The TV turns off automatically.

• Ensure the Sleep Timer is set to Off in the Setup menu (p. 22).

 

• If your PC is connected to the TV, check your PC power settings.

 

• Make sure the AC power cord is plugged in securely to the wall outlet and the TV.

 

• When watching TV from an antenna or cable connection, the TV will turn off after 10 - 15 minutes if

 

there is no signal.

 

 

There is no picture/video.

• Check cable connections (remove and reconnect all cables connected to the TV and external

 

devices).

 

• Set your external device’s (Cable/Sat Box, DVD, Blu-ray etc) video outputs to match the connections

 

to the TV input. For example, if an external device’s output is HDMI, it should be connected to an

 

HDMI input on the TV.

 

• Make sure your connected devices are powered on.

 

• Be sure to select the TV’s correct source by pressing the SOURCE button on the remote control.

 

• Reboot the connected device by reconnecting the device’s power cable.

 

 

RF(Cable/Antenna) Connection

 

 

 

The TV is not receiving all channels.

• Make sure the coaxial cable is connected securely.

 

• Please try Auto Program to add available channels to the channel list. Go to MENU - Channel -

 

Auto Program then select Auto and make sure the correct Cable TV signal type is set in the menu.

 

There are 3 options (STD, HRC and IRC) (p. 13).

 

• Verify the Antenna is positioned correctly.

 

 

No Caption on digital channels.

• Check Caption Setup menu. Try changing Caption Mode Service1 to CC1 (p. 24).

 

• Some channels may not have caption data.

 

 

The picture is distorted: macro block error,

• Compression of video contents may cause picture distortion, especially with fast moving pictures

small block, dots, pixelization.

such as sports and action movies.

 

• A low signal can cause picture distortion. This is not a TV problem.

 

 

PC Connection

 

 

 

A “Mode Not Supported” message

• Set your PC’s output resolution so it matches the resolutions supported by the TV (p. 11).

appears.

 

 

 

“PC” is always shown on the source list,

• This is normal; “PC” is always shown on the source list, regardless of whether a PC is connected.

even if a PC is not connected.

 

 

 

The video is OK but there is no audio.

• If you are using an HDMI connection, check the audio output setting on your PC.

 

 

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Contents Samsung Electronics Canada Inc., Customer Service Contact Samsung WorldwideUser Instructions EnglishContents 3301-002049 List of FeaturesAccessories Screws 8EA Install the StandFollow the steps below to connect the TV to the stand Fasten two screws M4 X L12 at positionProduct color and shape may vary depending on the model Buttons on the remote controlViewing the Control Panel Viewing the Remote Control StartedPower Input Connecting to an AntennaPlug & Play Initial Setup Press the or button, then press the ENTEREbuttonConnecting to an AV Device ConnectionsConnecting to an Audio Device Digital Audio OUT OpticalMode Resolution Horizontal Frequency Vertical Frequency Connecting to a PCUsing an HDMI/DVI cable or a D-sub cable Sync PolarityEdit Name How to Navigate MenusSource List Changing the Input SourceAntenna Air / Cable t Channel ListAdd to Favorite / Delete from Favorite Auto ProgramProgrammed Other FeaturesClear Scrambled Channel Editing ChannelsFine Tune Mode tEco Solution OO MENUm→ Picture → Advanced Settings → Advanced SettingsAdvanced Settings Changing the Picture OptionsPicture Options Picture OptionsOptimum condition for pixel shift Viewing TV using the 3D functionAvailable only in Hdmi mode OO MENUm→ Picture → 3D → Entere60 Hz How to watch the 3D imageDisplays the images for Setting up the TV with Your PC Picture Reset OK / CancelAuto Adjustment t ScreenPreferred Language Auto Volume Off / Normal / NightSRS TheaterSound t Multi-Track Sound MTS tTime Sound Reset OK / CancelSpdif Output Security Locking ProgramsMenu Language → 2 → 4 → Power onOO MENUm→ Setup → Entere CaptionNetwork Network Type / Network Setup / Network Test GeneralSupport Menu Self DiagnosisPicture In Picture PIP OO MENUm→ Support → EntereInstalling the Latest Version By USB Insert a USB Software UpgradeSoftware Upgrade HD Connection GuideModem Port on the Wall Connecting to a Wired NetworkNetwork Connection Modem Cable Not Supplied LAN Cable Not SuppliedNetwork Setup Network Setup AutoNetwork Setup Manual Network Type Wired Network Setup Network TestWall Connecting to a Wireless NetworkTV Side Panel LAN Port on Network Setup PBC WPS Wireless Network SetupDelete Network Setup Ad-HocSecurity Key Entered ~9 Number Network Setup Manual USB Mass Storage Class MSC device Connecting a USB DeviceConnecting to your PC through a network Menu m → Application → Media PlayPage Screen Display Sorting standard is different depending on the contentsVideos Name File extension FormatAdvanced Features English Yy Supported Video FormatsMusic PhotosMedia Play Additional Functions List section using the Green buttonPlaying Multiple Files Monthly Sorts and shows photo files by monthSettings Same file name as the video AudioAnynet+ TV Rear Panel Anynet+ DeviceRecording Setting Up Anynet+Switching between Anynet+ Devices Troubleshooting for Anynet+ Listening through a ReceiverMessage / Media / ScreenShare SetupSetting Up AllShare About AllShareMy Mobile Installing the Wall Mount Blanking BracketOther Information Securing the Installation SpaceInches Vesa Spec Standard Quantity TV-Holder BN96-15753A Securing the TV to the WallTV-Holder Kit Sold Separately Screw M8 x L19Other Information English TroubleshootingIssues Solutions and Explanations On, refer to Remote control does not work below Sound ProblemAt maximum volume There is no signalContents Try network test in Setup menu pIf you have latest SW version, SW upgrade will not proceed Image Retention Burn In IssueStorage and Maintenance LicenseSpecifications Dimensions Index Favorite Channel Film Mode Fine Tune Flesh Tone FrequencyOptimal resolution Photos Picture Size AllShare Amplify Antenna Anynet+This page is intentionally Left blank

BN68-03116A-01, PC680-ZA, Series P6+ 680 specifications

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