Common issues
Can'tConnect to Network or Apps (For Internet supported model only)
•Make sure the TV has a network connection (MENU> Network>
Network status).
•Contact your Internet service provider.
No Picture/Sound or Distorted Picture/Sound from an External Device
•Make sure your connection to the device is correct.
•Perform a TV Self Diagnosis to identify the problem (MENU> Support> Self
Diagnosis > Sound or Picture Test).
•Change the picture size (Use the "P.Size" button on your remote).
Poor Picture Quality
•Select High Definition (HD) channels or programs.
"Weak or No Signal" Displayed in TV Mode/Cannot Find Channel
•Press the SOURCE button on your remote.
•If the TV is not connected to a cable or satellite box, run Auto Program to search for channels (MENU>
Broadcasting > Auto Program).
Can'tSee All Apps or Apps Not Working
•Reset Smart Hub (MENU> Smart
Hub > Smart Hub Reset).
The stand is wobbly or crooked
•Make sure the indicator arrows on the stand and stand holder are properly aligned.
The TV won'tturn on
•Make sure all cables are fully inserted and that the remote has batteries installed.
Your Settings are Lost after 30 | My remote, gestures, and/or | |
Minutes | ||
voice does not work | ||
| ||
• Change to Home Mode (MENU > | • The TV ships with protective stickers | |
Support > Use Mode > Home Use). | ||
covering some of the sensors. Make | ||
| ||
| sure all of the stickers have been | |
| removed. |