Troubleshooting: Before Contacting Service Personnel
Before contacting Samsung
If you cannot solve the problem using the instructions below, note the model and serial number of your set and contact your local dealer.
No sound or picture | ◆ | Check that the mains lead has been connected to a wall socket. |
| ◆ | Check that you have pressed the Power ( ) button. |
| ◆ | Check the picture contrast and brightness settings. |
| ◆ | Check the volume. |
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Normal picture but no sound | ◆ | Check the volume. |
| ◆ | Check whether the MUTE button has been pressed on the remote |
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| control. |
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No picture or black and white picture | ◆ | Adjust the color settings. |
| ◆ | Check that the broadcast system selected is correct. |
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Sound and picture interference | ◆ | Try to identify the electrical appliance that is affecting the set and |
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| move it further away. |
| ◆ | Plug your set into a different mains socket. |
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Blurred or snowy picture, | ◆ | Check the direction, location and connections of your aerial. |
distorted sound |
| This interference is often due to the use of an indoor aerial. |
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Remote control malfunctions | ◆ | Replace the remote control batteries. |
| ◆ | Clean the upper edge of the remote control (transmission |
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| window). |
| ◆ | Check the battery terminals. |
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“Check Signal Cable” message is | ◆ | Check that the signal cable is firmly connected to the PC or video |
displayed. |
| sources. |
| ◆ | Check that the PC or video sources are turned on. |
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On PC mode, “Not Supported Mode” | ◆ | Check the maximum resolution and the frequency of the video |
message is displayed. |
| Adapter. |
| ◆ | Compare these values with the data in the Display Modes Timing |
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| Chart. |
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On PC mode, horizontal or vertical bars | ◆ | Adjust the Coarse or Fine function. |
appear to flicker, jitter or shimmer on the |
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image. |
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On PC mode, screen is black and power indicator light is steady amber or blinks every 0.5 or 1 seconds.
◆The TV is using its power management system.
◆Move the computer’s mouse or press a key on the keyboard.
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