Samsung LW17N23N manual Troubleshooting Before Contacting Service Personnel

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04-BN68-00437D-01Eng 2/9/04 3:25 AM Page 54

Troubleshooting: Before Contacting Service Personnel

Before contacting Samsung after-sales service, perform the following simple checks.

If you cannot solve the problem using the instructions below, note the model and serial number of your set and contact your local dealer.

No sound or picture	◆	Check that the mains lead has been connected to a wall socket.
	◆	Check that you have pressed the		POWER button.
	◆ Check the picture contrast and brightness settings.
	◆	Check the volume.

Normal picture but no sound	◆	Check the volume.
	◆ Check whether the MUTE button has been pressed on the
		remote control.

No picture or black and white picture	◆	Adjust the colour settings.
	◆ Check that the broadcast system selected is correct.

Sound and picture interference	◆	Try to identify the electrical appliance that is affecting the set
		and move it further away.
	◆ Plug your set into a different mains socket.

Blurred or snowy picture,	◆	Check the direction, location and connections of your aerial.
distorted sound		This interference is often due to the use of an indoor aerial.

Remote control malfunctions	◆	Replace the remote control batteries.

◆ Clean the upper edge of the remote control (transmission window). ◆ Check the battery terminals.

“Check Signal Cable” message is displayed.

◆Check that the signal cable is firmly connected to the PC or video sources.

◆Check that the PC or video sources are turned on.

In PC mode, “Not Supported Mode” message is displayed.

◆Check the maximum resolution and the frequency of the video Adapter.

◆Compare these values with the data in the Display Modes Timing Chart.

In PC mode, horizontal or vertical bars appear to flicker, jitter or shimmer

on the image.

◆Adjust the Coarse or Fine function.

In PC mode, the screen is black and the power indicator light is steady amber or blinks every 0.5 or 1 seconds.

◆The TV is using its power management system.

◆Move the computer’s mouse or press a key on the keyboard.

English-54

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Contents LCD TV Trademark & Label License Notice English-3 Contents Symbols TV/VIDEO Power Viewing the Control PanelViewing the Connection Panel Connecting a Set-Top Box, VCR, or DVD Connecting a ComputerKensington Slot Connecting External A/V DevicesConnecting Headphones Retractable StandViewing Pictures From External Sources Inserting the Batteries in the Remote Control Viewing the Remote Control All Functions Except TeletextTeletext Functions Switching On and Off Placing in Standby ModeMains lead is attached to the rear of your set Becoming Familiar with the Remote Control Button Viewing FunctionPlug & Play If you want to reset this feature Selecting TV Mode or an Input Source Editing an Input Source Name AV 1 AV 2 AV 3 S-Video PCChoosing Your Language Storing Channels Automatically Storing Channels Manually Auto PAL Secam NTBG DK I L English-23 Editing the Channels Sorting the Stored Channels You can exchange the numbers of two channels, in order toResult The current Prog. No, Channel and Name are displayed Giving Channels Names ThenFine Tuning Channel Reception Changing the Picture Standard Dynamic Standard Movie CustomAdjusting the Custom Picture Adjusting the Screen Background Colour Cool 2 Cool 1 Normal Warm 1 WarmSelecting the Picture Format Freezing the Current PictureAuto Wide Wide Panorama Zoom 1 Zoom 2 Viewing the Picture In Picture PIP PC OnlyTV AV1 AV2 AV3 S-Video PC Only Features Description Remote-control functions while PIP is OnChanging the Sound Standard Standard Music Movie Speech CustomAdjusting the Custom Sound Selecting WOW Surround Audio Type Dual 1/2 Default Selecting Auto Volume ControlSelecting the Sound Mode ChangeAdjusting Your Headphone Preferences Selecting a Sound Mode for the Sub-Screen Setting the Clock Switching Off Automatically 30, 60, 90, 120, 150, 180 minutesSwitching the Television On and Off Automatically You can set the On/Off timers so that the set willSetting the Blue Screen Mode Displaying InformationSetting Up Your PC Software Based on Windows 1280 x 768 pixelsCoarse and Fine Tuning of the Image Changing the Image Position Initializing the Image Settings Adjusting the PC Screen Automatically Teletext Feature This information is divided into numbered pages see diagramDisplaying the Teletext Information You can display Teletext information at any time on your setUsing the various display options Selecting a Page by NumberUsing Flof to Select a Storing Teletext Pages Troubleshooting Before Contacting Service Personnel On the image Adjust the Coarse or Fine functionPowerSaver Horizontal frequencyVertical frequency Technical and Environmental Specifications Display Modes VesaMaintenance of Your Television How to connect the cables and stand base Picture Replace the cover Attach the stand toInstalling the Wall Mount Kit Sold separately # The wall mount bracket is sold separately Wiring the Mains Power Supply Plug UK Only Important NoticeMemo After Sales Service