Other Information
Issues | Solutions and Explanations |
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There is no picture/video. | • Check cable connections (remove and reconnect all cables connected to the TV and external |
| devices). |
| • Set your external devices’ (Cable/Set top Box, DVD, |
| connections to the TV input. For example, if an external device’s output is HDMI, it should be |
| connected to an HDMI input on the TV. |
| • Make sure your connected devices are powered on. |
| • Be sure to select the TV’s correct source by pressing the SOURCE button on the TV remote. |
| • Reboot the connected device by reconnecting the device’s power cable. |
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RF(Cable/Antenna) Connection |
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The TV is not receiving all channels. | • Make sure the Antenna cable is connected securely. |
| • Please try Plug & Play (Initial setup) to add available channels to the channel list. Go to MENU - |
| System - Plug & Play (Initial setup) and wait for all available channels to be stored. |
| • Verify the Antenna is positioned correctly. |
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The picture is distorted: macro block error | • Compression of video contents may cause picture distortion, especially on fast moving pictures such |
small block, dots, pixelization. | as sports and action movies. |
| • A low signal can cause picture distortion. This is not a TV issue. |
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Others |
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The picture will not display in full screen. | • HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3) |
| contents. |
| • Black bars on the top and bottom will appear during movies that have aspect ratios different from |
| your TV. |
| • Adjust the picture size options on your external device or TV to full screen. |
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The remote control does not work. | • Replace the remote control batteries with the poles |
| • Clean the sensor’s transmission window on the remote. |
| • Try pointing the remote directly at the TV from 5~6 feet away. |
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The cable/set top box remote control | • Programme the Cable/Set top box remote control to operate the TV. Refer to the Cable/Set user |
doesn’t turn the TV on or off, or adjust the | manual for the SAMSUNG TV code. |
volume. |
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A “Mode Not Supported” message | • Check the supported resolution of the TV, and adjust the external device’s output resolution |
appears. | accordingly. |
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There is a plastic smell from the TV. | • This smell is normal and will dissipate over time. |
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The TV Signal Information is unavailable | • This function is only available with digital channels from an Antenna / RF / Coax connection. |
in the Self Diagnosis Test menu. |
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TV is tilted to the right or left side. | • Remove the stand base from the TV and reassemble it. |
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There are difficulties assembling the stand | • Make sure the TV is placed on a flat surface. If you can not remove the screws from the TV, please |
base. | use a magnetized screw driver. |
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The Channel menu is grey out | • The Channel menu is only available when the TV source is selected. |
(unavailable). |
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Your settings are lost after 30 minutes or | • If the TV is in the Store Demo mode, it will reset audio and picture settings every 30 minutes. Change |
every time the TV is turned off. | the settings from Store Demo mode to Home Use mode in the Plug & Play (Initial setup) procedure. |
| Press the SOURCE button to select TV mode, and go to MENU → System → Plug & Play (Initial |
| setup) → ENTERE. |
You have intermittent loss of audio or | • Check the cable connections and reconnect them. |
video. | • Loss of audio or video can be caused by using overly rigid or thick cables. Make sure the cables are |
| flexible enough for long term use. If mounting the TV to the wall, we recommend using cables with 90 |
| degree connectors. |
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You see small particles when you look | • This is part of the product’s design and is not a defect. |
closely at the edge of the frame of the TV. |
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