Samsung S27A850T user manual Troubleshooting Guide, Testing the Product, Check the following

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8Troubleshooting Guide

8.1Requirements Before Contacting Samsung Customer Service Center

8.1.1 Testing the Product

Before calling Samsung Customer Service Center, test your product as follows. If the problem persists,

contact Samsung Customer Service Center.

Check if your product is operating normally by using the product test function.

If the screen is turned off and the power indicator blinks even though the product is properly connected to a PC, perform a self-diagnosis test.

1

2

3

4

Power off both the PC and product.

Disconnect the cables from the product.

Power on the product.

If the message "Check Signal Cable" appears, the product is working normally.

If the screen remains blank, check the PC system, video controller and cable.

8.1.2 Checking the Resolution and Frequency

For a mode that exceeds the supported resolution (refer to "9.3 Standard Signal Mode Table"), the message "Not Optimum Mode" will appear for a short time.

8.1.3 Check the following.

Installation issue (PC mode)

The screen keeps switching on and off.

Check the cable connection between the product

 

and PC, and ensure the connectors are locked.

 

(Refer to "2.2 Connecting and Using a PC")

 

 

 

 

Screen issue

 

 

The power LED is off. The screen will not switch

Check that the power cable is connected

on.

properly. (Refer to "2.2 Connecting and Using a

 

PC")

 

 

The message Check Signal Cable appears.

Check that the cable is properly connected to the

 

product. (Refer to "2.2 Connecting and Using a

 

PC")

 

 

 

Check that the device connected to the product is

 

powered on.

 

 

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Contents SyncMaster S27A850T Before Using the Product CopyrightSymbols for safety precautions Icons used in this manualCleaning CleaningSecuring the Installation Space Precautions for storageSafety Precautions Electricity and SafetyInstallation and Safety Drips, etc., oil, or smoke Operation and Safety GAS 100 Before Using the Product Correct posture to use the product Table Of Contents Screen Setup Configuring Tint Resizing or Relocating the Screen Setup and Reset Information Index Checking the Contents PreparationsItems sold separately Checking the ComponentsComponents Parts Frontal ButtonsPreparations Reverse Side Port PortsInstallation Attaching the StandAdjusting the Product Tilt and Height Rotating the Monitor ScreenInstalling a Wall-mount Kit or Desktop Stand Anti-theft Lock MagicRotation Auto Pre-connection Checkpoints Connecting and Using a Source DeviceBefore Connecting Connection using a Dual-link DVI cable digital type Connecting and Using a PCConnecting to a PC Connection Using the DP CableConnection Using the Hdmi Cable Driver Installation Setting Optimum Resolution Changing the Resolution Using a PC Changing the Resolution on Windows Vista Changing the Resolution on Windows Connecting Headphones Utilizing the Product as a USB HUB Connecting the Product to a PC as a USB HUBConnecting a PC to the Product Connecting the Power Samsung Magic Bright Screen SetupConfiguring MAGICSAMSUNGBright Configuring MAGICSAMSUNGColor Samsung Magic ColorConfiguring Brightness BrightnessConfiguring Contrast ContrastConfiguring Sharpness SharpnessConfiguring Response Time Response TimeConfiguring the Hdmi Black Level Settings Hdmi Black LevelRed Configuring TintConfiguring Red Configuring Green GreenConfiguring Blue BlueConfiguring the Color Tone Settings Color ToneConfiguring Gamma GammaChanging the Image Size Resizing or Relocating the ScreenSize Configuring H-Position & V-Position Position & V-PositionConfiguring Menu H-Position & Menu V-Position Menu H-Position & Menu V-PositionECO Setup and ResetConfiguring Eco Motion Sensor Eco Motion SensorConfiguring Backlight Configuring Eco Light Sensor Eco Light SensorConfiguring Sensitivity Configuring Brightness Level Configuring Eco Saving Eco SavingConfiguring Eco Icon Display Eco Icon DisplayYouve saved * trees Menu Transparency Changing Menu TransparencyLanguage Changing the LanguagePC/AV Mode Configuring PC/AV ModeConfiguring Auto Source Auto SourceConfiguring Display Time Display TimeConfiguring Key Repeat Time Key Repeat TimeConfiguring Customized Key Customized KeyOff Timer On/Off Configuring Off Timer On/OffOff Timer Setting Configuring Off Timer SettingReset Initializing Settings ResetDisplaying Information Configuring Brightness in the Initial ScreenInformation Menu and Others Checking the Resolution and Frequency Troubleshooting GuideTesting the Product Check the followingNot Optimum Mode is displayed Source device issue Q&A Question AnswerTroubleshooting Guide Specifications GeneralPowerSaver Standard Signal Mode Table 75.000 60.000 162.000 +/+ Appendix Contact Samsung WorldwideEurope CIS Asia Pacific Africa Appendix Terminology OSDOn Screen DisplayVertical Frequency Index Index