Samsung S23C450D, S27C450D Troubleshooting Guide, Testing the Product, Check the following

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9Troubleshooting Guide

9.1Requirements Before Contacting Samsung Customer Service Center

9.1.1 Testing the Product

Before calling Samsung Customer Service Center, test your product as follows. If the problem persists,

contact Samsung Customer Service Center.

Check if your product is operating normally by using the product test function.

If the screen is turned off and the power indicator blinks even though the product is properly connected to a PC, perform a self-diagnosis test.

1

2

3

4

Power off both the PC and product.

Disconnect the cables from the product.

Power on the product.

If the message "Check Signal Cable" appears, the product is working normally.

If the screen remains blank, check the PC system, video controller and cable.

9.1.2 Checking the Resolution and Frequency

For a mode that exceeds the supported resolution (refer to "10.3 Standard Signal Mode Table"), the message "Not Optimum Mode" will appear for a short time.

9.1.3 Check the following.

Installation issue (PC mode)

The screen keeps switching on and off.

Check the cable connection between the product

 

and PC, and ensure the connectors are locked.

 

(Refer to "2.3 Connecting and Using a PC")

 

 

 

 

Screen issue

 

 

The power LED is off. The screen will not switch

Check that the power cable is connected

on.

properly. (Refer to "2.3 Connecting and Using a

 

PC")

 

 

The message "Check Signal Cable" appears.

Check that the cable is properly connected to the

 

product. (Refer to "2.3 Connecting and Using a

 

PC")

 

 

 

Check that the device connected to the product is

 

powered on.

 

 

9 Troubleshooting Guide 76

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Contents SyncMaster S24C450DW S27C450D Table Of Contents Screen Setup Configuring 50 Tint Resizing or Relocating the Screen Setup Reset Information 67 Menu Others Appendix Copyright Before Using the ProductIcons used in this manual Cleaning CleaningSecuring the Installation Space Precautions for storageSafety Precautions SymbolsElectricity and Safety Installation and Safety Before Using the Product Operation and Safety GAS Before Using the Product Injury Correct posture to use the product Checking the Contents PreparationsChecking the Components ComponentsParts Frontal ButtonsAuto Reverse Side Port PortsRight Side View Installation Attaching the StandAdjusting the Product Tilt and Height Rotating the MonitorInstalling a Wall-mount Kit or Desktop Stand Anti-theft Lock Connecting and Using a Source Device Before ConnectingConnecting the Power Pre-connection CheckpointsConnecting and Using a PC Connecting to a PCConnection Using an DP Cable Connecting USB USB Driver Installation Setting Optimum Resolution Changing the Resolution Using a PC Changing the Resolution on Windows Vista Changing the Resolution on Windows Connecting and Using a Source Device Configuring Brightness Screen SetupBrightness Configuring Contrast ContrastConfiguring Sharpness SharpnessConfiguring Samsung Magic Bright Samsung Magic BrightConfiguring Samsung Magic Angle Samsung Magic AngleImage Size Changing the Image SizeScreen Setup Configuring H-Position & V-Position Position & V-PositionAdjusting Coarse CoarseAdjusting Fine FineConfiguring Red Configuring TintRed Configuring Green GreenConfiguring Blue BlueConfiguring the Color Tone Settings Color ToneConfiguring Gamma GammaLanguage Resizing or Relocating the ScreenChanging the Language Configuring Menu H-Position & Menu V-Position Menu H-Position & Menu V-PositionConfiguring Display Time Display TimeTransparency Changing TransparencyReset Setup and ResetInitializing Settings Reset Configuring Eco Saving Eco SavingOff Timer Configuring Off TimerConfiguring Turn Off After Turn Off AfterPC/AV Mode Configuring PC/AV ModeConfiguring Key Repeat Time Key Repeat TimeConfiguring Source Detection Source DetectionConfiguring Customized Key Customized KeyInformation Menu and Others Displaying InformationConfiguring Brightness and Contrast in the Initial Screen Installing the Software What is MagicTune?Installing the Software Magic TuneRemoving the Software MultiScreen MultiScreenInstalling the Software MagicRotation LimitationSystem Requirements OS Removing the Software Troubleshooting Guide Testing the ProductChecking the Resolution and Frequency Check the followingSource device issue Q & a Question AnswerTroubleshooting Guide Specifications GeneralSpecifications PowerSaver Standard Signal Mode Table S27C450D Appendix Contact Samsung World WideEurope Denmark Asia Pacific India Africa Responsibility for the Pay Service Cost to Customers Product damage caused by customers faultNot a product defect OthersCorrect Disposal Terminology OSDOn Screen DisplayResolution Index Index
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