Samsung S22C650P, S27C650P Troubleshooting Guide, Testing the Product, Check the following

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9Troubleshooting Guide

9.1Requirements Before Contacting Samsung Customer Service Center

9.1.1 Testing the Product

Before calling Samsung Customer Service Center, test your product as follows. If the problem persists,

contact Samsung Customer Service Center.

Check if your product is operating normally by using the product test function.

If the screen is turned off and the power indicator blinks even though the product is properly connected to a PC, perform a self-diagnosis test.

1

2

3

4

Power off both the PC and product.

Disconnect the cables from the product.

Power on the product.

If the message "Check Signal Cable" appears, the product is working normally.

If the screen remains blank, check the PC system, video controller and cable.

9.1.2 Checking the Resolution and Frequency

For a mode that exceeds the supported resolution (refer to "10.3 Standard Signal Mode Table"), the message "Not Optimum Mode" will appear for a short time.

9.1.3 Check the following.

Installation issue (PC mode)

The screen keeps switching on and off.

Check the cable connection between the product

 

and PC, and ensure the connectors are locked.

 

(Refer to "2.3 Connecting and Using a PC")

 

 

 

 

Screen issue

 

 

The power LED is off. The screen will not switch

Check that the power cable is connected

on.

properly. (Refer to "2.3 Connecting and Using a

 

PC")

 

 

The message "Check Signal Cable" appears.

Check that the cable is properly connected to the

 

product. (Refer to "2.3 Connecting and Using a

 

PC")

 

 

 

Check that the device connected to the product is

 

powered on.

 

 

9 Troubleshooting Guide 79

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Contents BN46-00301C-02 Table Of Contents Screen Setup Configuring Tint Resizing or Relocating the Screen Setup and Reset Appendix Index Copyright Before Using the ProductIcons used in this manual Cleaning CleaningPrecautions for storage Securing the Installation SpaceSymbols Safety PrecautionsElectricity and Safety Installation and Safety  An electric shock or fire may result Operation and Safety GAS Before Using the Product Correct posture to use the product Preparations Checking the ContentsComponents Checking the ComponentsFrontal Buttons PartsIcons Description Auto Port Ports Reverse SideOUT Attaching the Stand InstallationRotating the Monitor Adjusting the Product Tilt and HeightInstalling a Wall-mount Kit or Desktop Stand Anti-theft Lock Pre-connection Checkpoints Connecting and Using a Source DeviceBefore Connecting Connecting the PowerConnecting to a PC Connecting and Using a PCConnection Using an DP Cable Connection Using an HDMI-DVI Cable Changing the sound settings on Windows Driver Installation Setting Optimum Resolution Changing the Resolution Using a PC Changing the Resolution on Windows Vista Changing the Resolution on Windows Connecting and Using a Source Device Configuring Brightness Screen SetupBrightness Contrast Configuring ContrastSharpness Configuring SharpnessSamsung Magic Bright Configuring Samsung Magic BrightMagic Bright Changing the Image Size Image SizeScreen Setup Hdmi Black Level Configuring the Hdmi Black Level SettingsResponse Time Configuring Response TimePosition & V-Position Configuring H-Position & V-PositionCoarse Adjusting CoarseFine Adjusting FineConfiguring Red Configuring TintRed Green Configuring GreenBlue Configuring BlueColor Tone Configuring the Color Tone SettingsGamma Configuring GammaLanguage Resizing or Relocating the ScreenChanging the Language Menu H-Position & Menu V-Position Configuring Menu H-Position & Menu V-PositionDisplay Time Configuring Display TimeChanging Transparency TransparencyReset Setup and ResetInitializing Settings Reset Eco Saving Configuring Eco SavingConfiguring Off Timer Off TimerTurn Off After Configuring Turn Off AfterConfiguring PC/AV Mode PC/AV ModeS22C650K/S23C650KS22C650D/S23C650D/S27C650D Key Repeat Time Configuring Key Repeat TimeSource Detection Configuring Source DetectionCustomized Key Configuring Customized KeyDisplaying Information Information Menu and OthersConfiguring Brightness and Contrast in the Initial Screen Configuring Volume in the Initial Screen Magic Tune Installing the SoftwareWhat is MagicTune? Installing the SoftwareRemoving the Software MultiScreen MultiScreenInstalling the Software Limitation MagicRotationSystem Requirements OS Removing the Software Check the following Troubleshooting GuideTesting the Product Checking the Resolution and FrequencySound issue Source device issue Question Answer Q & aTroubleshooting Guide General SpecificationsModel Name S22C650D S22C650K S22C650P Specifications Model Name S23C650D S23C650K Specifications Model Name S24C650PL S27C650D Specifications Model Name S27C650P This monitor can be installed and used with any PowerSaver Standard Signal Mode Table 79.976 75.025 135.000 +/+ S22C650K S22C650P S23C650D S23C650K S24C650PL S27C650D VESA, 1600 x 900RB Contact Samsung World Wide AppendixEurope Cyprus CIS Asia Pacific Africa Others Responsibility for the Pay Service Cost to CustomersProduct damage caused by customers fault Not a product defectCorrect Disposal OSDOn Screen Display TerminologyResolution Index Index