Toshiba 57HM167, 50HM67 Remote control problems, Channel tuning problems, Closed caption problems

50HM67_EN.book Page 61 Thursday, March 29, 2007 11:28 AM

Chapter 8: Troubleshooting

•The sound may be muted. Press VOLUME.

•If you hear no sound, try setting the MTS feature to Stereo mode (- page 47).

•If you are not receiving a second audio program from a known SAP source, make sure the MTS feature is set to SAP mode (- page 47).

•If you hear audio that seems “incorrect” for the program you are watching (such as music or a foreign language), the SAP mode may be on. Set the MTS feature to Stereo mode (- page 47).

•When using an external audio amplifier, if you connect the amplifier to the FIXED AUDIO OUT terminals, the volume of the amplifier must be set above 0 or you will not hear any sound (- page 20).

Remote control problems

•Make sure the remote control is set to the correct device mode (- page 23).

•Remove all obstructions between the remote control and the TV.

•The remote control batteries may be dead. Replace the batteries (- page 22).

•Your TV remote control may not operate certain features on your external device. Refer to the owner’s manual for your other device to determine its available features. If your TV remote control does not operate a specific feature on another device, use the remote control that came with the device (- pages 24–28).

•If the TV still does not act as expected, use the Reset Factory Defaults procedure (- page 36).

Channel tuning problems

•Make sure the remote control is set to the correct device mode (- page 23).

•The channel may have been erased from the channel memory by the Channel Add/Delete feature. Add the channel to the channel memory (- page 32).

•The channel may be blocked by the Channels Block feature. Unblock the channel (- page 51).

•If you are unable to tune digital channels, check the antenna configuration (- page 31). If you are still unable to tune digital channels, clear all channels from the channel list (- page 33) and reprogram channels into the channel memory (- page 32). If you are still unable to tune digital channels, use the Reset Factory Defaults procedure (- page 36). Also see “TV stops responding to controls” and “Other problems”

(- page 60).

Closed caption problems

•If the program or video you selected is not closed- captioned, no captions will display (- page 45).

•If text is not available, a black rectangle may appear. If this happens, turn off the closed caption feature (- page 45).

•A closed-caption signal may not display correctly in the following situations: a) when a videotape has been dubbed; b) when the signal reception is weak; or c) when the signal reception is nonstandard (- page 45).

Rating blocking (V-Chip) problems

•If you forget your PIN code: While the PIN code entering screen is displayed, press Efour times within 5 seconds. The PIN code you previously stored will be cleared (- page 49).

•The V-Chip feature is available for the U.S. V-Chip system only (- page 50).

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