Toshiba 62HM116 manual Code Description Solutions, TV’s E-mail Scheduling Setup

HM116_EN.book Page 70 Monday, June 19, 2006 7:30 PM

Chapter 7: Using the THINC™ home network feature

“TESTING E-MAIL” ERROR CODES

Code	Description	Solutions
–1	The TV was able to connect to the	•	If you receive the message “Error Sending Mail (–1),” the TV may not
	e-mail server(s) but could not log on.		have received the test e-mail. Send another test e-mail to the TV using
			the “HELP request e-mail” format (- page 75).
		•	Make sure the TV Guide On Screen™ system was set up properly. See
			“IMPORTANT NOTE” on page 68.
		•	Make sure you entered the correct information for the following fields
			in the TV’s “E-mail Scheduling Setup” window (confirm this
			information with your ISP):
			–“Incoming Mail Server” and “Outgoing Mail Server” names (or
			IP addresses).
			–“Account” (user name) and “Password” for the TV’s e-mail
			account.
			–“E-mail Address” for the TV.
		•	Check with your ISP to make sure your TV’s e-mail account has been
			activated.
		• Check with your ISP to make sure their servers support POP3 and SMTP
			protocols without secure password authentication or secure connections.
28	The TV could not resolve the e-mail	•	Make sure you entered the correct information for the following fields
	server name(s)/address(es).		in the TV’s “E-mail Scheduling Setup” window (confirm this
			information with your ISP):
			–“Incoming Mail Server” and “Outgoing Mail Server” names (or
			IP addresses).
			–“IP,” “Netmask,” “Gateway,” and “DNS” settings (applicable if
			you manually set up the network address).
		•	Make sure all cables are connected properly and securely.
		•	Check your router hardware/settings to make sure your Internet service
			is currently available (especially if the e-mail test takes several minutes
			to complete).
35	The e-mail server name(s)/address(es)	•	Make sure you entered the correct information for the following fields
	were resolved correctly, but TV could		in the TV’s “E-mail Scheduling Setup”:
	not log on to the servers.		––Username and password.
			–“Incoming Mail Server” and “Outgoing Mail Server” names (or
			IP addresses).
			–“IP,” “Netmask,” “Gateway,” and “DNS” settings (applicable if
			you manually set up the network address).
		•	Make sure all cables are connected properly and securely.
		•	Check your router hardware/settings to make sure your Internet service
			is currently available.

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HM116 (E/F) Web 213:276