Troubleshooting
If the TV seems to have a problem, first review this list of possible problems and solutions. Also, review the Troubleshooting Section in the
Issues | Solutions and Explanations |
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Flickering and Dimming | If your Samsung Television is flickering or dimming sporadically, you may need to disable some of the |
| energy efficiency features. |
| Disable Energy Saving (System > Eco Solution > Eco Sensor) and/or Energy Saving (System > Eco |
| Solution > Energy Saving) and check again. |
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Component Connections /Screen Color | If you find that the color on your Samsung television screen is not correct or the black and white colors |
| are off, run a Self Diagnosis Picture Test (Support > Self Diagnosis > Picture Test). |
| If the picture problem is caused by the TV, the problem should be visible in the Picture Test. If the problem |
| is not visible, next confirm that the TV's video input ports are connected to the correct external video |
| device output ports and that none of the connections are loose. Finally, if possible, test your external |
| video devices by connecting them to another TV. |
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Screen Brightness | If you find that the colors on your Samsung TV are correct but just a little too dark or bright, try adjusting |
| the following settings first. |
| Navigate to Picture and adjust Backlight, Contrast, Brightness, Sharpness, Color, Tint (G/R) and |
| other picture quality adjustment settings. |
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Auto Motion Plus/Blur | If you find that there is a blur or “ghost” shadow to the images on your television screen, you might be |
| able to correct the issue using Auto Motion Plus (Picture > Picture Options > Auto Motion Plus). |
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Unwanted Powering Off | If your Samsung TV appears to turn off by itself, try disabling some of the TV's energy efficiency and |
| automatic off features. Check if Sleep Timer (System > Time > Sleep Timer) has been enabled. Sleep |
| Timer automatically turns off the TV after an amount of time that you select. If the Sleep Timer has not |
| been enabled, see if No Signal Power Off (System > Eco Solution > No Signal Power Off) or Auto |
| Power Off (System > Eco Solution > Auto Power Off) has been enabled. No Signal Power Off turns |
| off the TV if no signal has been received by the TV for a specified period time. Auto Power Off turns off |
| the TV if there has been no user input in four hours. |
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Trouble Powering On | When the TV is turned on, the remote control receiver flashes 5 times before the screen turns on. |
| If you find that you are having problems powering on your Samsung television, there are a number of |
| things to check before calling the service department. |
| If the power cord is connected properly and the remote control is operating normally, the problem might |
| be with the antenna cable connection or the cable/satellite box not being turned on. Check the antenna |
| connection or turn on the cable/satellite box. |
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Stand Assembly | If you have any trouble assembling the stand, review the stand assembly instruction in the Quick Start |
| Guide. |
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Cannot Find a Channel | |
| Auto Program). |
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✎✎ For detailed troubleshooting information, watch the troubleshooting videos at www.samsung.com/ spsn.
Make sure you have the correct cable before plugging it in. Illustrations of common plugs and ports are shown below.
Cable Plugs | Ports |
HDMI |
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USB |
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Optical |
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| Warning |
Do not plug cables in upside down.
Be sure to check the orientation of the plug before plugging it in.
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