Samsung Blu-ray Player Troubleshooting Guide for HT-BD1250 and Home Theater Issues
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Troubleshooting

Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact Samsung Electronics at 1-800-SAMSUNG.

SYMPTOM

Check/Remedy

 

 

 

 

 

 

I cannot eject the disc.

• Is the power cord plugged securely into the outlet?

 

• Turn off the power and then turn it back on.

 

 

 

 

 

 

 

The iPod fails to connect.

• Check the condition of the iPod connector and Dock.

 

• Keep the iPod S/W version up to date.

 

 

 

 

 

 

 

 

Playback does not start.

• Check the region number of the BD/DVD.

 

 

BD/DVD discs purchased from abroad may not be playable.

 

• CD-ROMs and DVD-ROMs cannot be played on this Blu-ray Home Theater.

 

• Make sure that the rating level is correct.

 

 

 

 

 

 

 

Playback does not start

• Are you using a deformed disc or a disc with scratches on the surface?

immediately when the

• Wipe the disc clean.

 

Play/Pause button is pressed.

 

 

 

 

 

 

Sound is not produced.

• No sound is heard during fast playback, slow playback, and step motion playback.

 

• Are the speakers connected properly? Is the speaker setup correctly customized?

 

• Is the disc severely damaged?

 

 

 

 

 

 

 

Sound can be heard only from a few

• On certain BD/DVD discs, sound is output from the front speakers only.

speakers and not all 6.

• Check if the speakers are connected properly.

 

• Adjust the volume.

 

 

• When listening to a CD, radio or TV, sound is output to the front speakers

 

only. Select "PRO LOGIC II" by pressing

 

 

 

 

PL II (Dolby Pro Logic II) on the

 

 

 

 

remote control to use all six speakers.

 

 

 

 

 

 

 

Dolby Digital 5.1 CH Surround Sound is

• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital 5.1 CH Surround

not produced.

Sound is produced only if the disc is recorded with 5.1 channel sound.

 

• Is the audio language correctly set to Dolby Digital 5.1-CH in the

 

information display?

 

 

 

 

 

 

 

The remote control does not work.

• Is the remote control being operated within its operation range of angle and distance?

 

• Are the batteries drained?

 

 

• Have you selected the mode(TV/BD) functions of the remote control (TV or BD) correctly?

 

 

 

 

 

 

 

• Disc is rotating but no

• Is the TV power on?

 

picture is produced.

• Are the video cables connected properly?

 

• Picture quality is poor and

• Is the disc dirty or damaged?

 

picture is shaking.

• A poorly manufactured disc may not be playable.

 

 

 

 

 

 

 

Audio language and subtitles do not work.

• Audio language and subtitles will not work if the disc does not contain them.

 

 

 

 

 

 

Menu screen does not appear even

• Are you using a disc that does not contain menus?

when the menu function is selected.

 

 

 

 

 

 

 

 

 

 

 

 

 

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Contents 1CH Blu-ray Home Theater System Thank you for purchasing this Samsung productKey features of your new Blu-ray Home Theater BLU-RAY Disc Features BlockbusterNetflix PandoraKey features of your new Blu-ray Home Theater WHAT’S IncludedImportant Safety Instructions Safety informationSafety Warnings Precautions Contents Audio Setup 39 Setting up the Speaker Options BD-LIVEUsing AN iPod Getting started Before Reading the USER’S ManualIcons that will be used in manual About the use of this user’s manualLogos of Discs that can be played Disc Type and CharacteristicsDisc types that can be played Discs that cannot be played Region codeBlu-ray Disc Compatibility DVD-RAMDisc Types Disc FormatDescription Front PanelRear Panel Remote control Tour of the Remote ControlInstalling batteries in the Remote Control Remote ControlSetting the Remote Control Operation Range of the Remote ControlTV Brand Code List Brand CodeConnecting the Speakers ConnectionsConnections Press down the terminal tab on the back of the speakerJacks Connecting the Optional Wireless Receiving Module Wireless Receiver ModuleENG Hdmi Auto Detection Function Connecting the Video OUT to Your TVChoose one of the three methods for connecting to a TV Method 2 Component Video Better Method 3 Composite Video GoodConnecting AN iPod IPod models that can be used with the HT-BD1250 Optical Cable Connecting Audio from External ComponentsOptical Connecting an External Digital Component AUX Connecting an External Analog Component Connecting to the Network Case 1 Connecting a Direct LAN Cable to your ModemCase 2 Connecting to a Wireless IP sharer Connecting the FM Antenna Cooling FanFM Antenna supplied  This unit does not receive AM broadcastsHD DVD DVD+RW DVD-ROM DVD-RAM CDV CD-ROM CVD Before PlayingBasic Functions Basic functions of your Blu-ray Home Theater Setting the Sound Using the Search and Skip FunctionsSetting the Power On / Off Melody Sound Searching through a Chapter or TrackStep Motion Play Slow Motion PLAY/STEP Motion PlaySlow Motion Play System setup Setting the ClockSystem Setup Choose your time zoneLanguage setup Setting UP the Language OptionsAudio setup Setting UP the Speaker OptionsSetting the Test Tone Dynamic Compression Press the Return button to return to the previous menu Setting the Speaker DistanceSetting the Sound Edit DSPSmart Sound Function Sound on S.SOUND OFFDisplay setup Setting UP the Display OptionsTV Aspect Letter BoxMovie Frame 24 Fs ResolutionDisplay Setup Setting UP the Video DISPLAY/OUTPUT Options Resolution according to the output modeBlu-ray Disc playback HdmiProgressive Mode SetupFrame & Field bar Screen MessageHdmi setup Setting UP the Hdmi Setup OptionsAnynet+ HDMI-CEC Samsung products onlyHdmi Setup Hdmi FormatHdmi Audio Parental setup Setting UP the Parental LockChanging the Password If you forgot your passwordSetting the Rating Level Setting UP the Network Setup Options Network SetupNetwork Selection Cable NetworkNetwork setup Wireless NetworkENG Proxy Setting Server Port User PasswordTo setup, follow steps 1~3 on Server in order to adjust the time settingNetwork Connection Test On the player automatically connects to the InternetBD data management System Device ManagementUpgrade System upgradeFirmware Upgrade  If you want to cancel the upgrade in the process Downloading the upgrade data, press the EnterSelecting Yes will end the upgrade process, Selecting No will continue the upgrade processFirmware Upgrade Notification System InformationInfo menu for the PIP section Using the Display FunctionWatching a movie Using the Disc Menu & POPUP/TITLE Menu Using the A-B Repeat function Repeat PlayRepeat playback Repeat the current chapter or titleUsing the Audio button Using the Subtitle buttonSelecting the Audio Language Selecting the Subtitle LanguageUsing the Angle function Changing the Camera AnglePIP Picture in Picture Settings Using the PIP buttonUsing the BD-LIVE Disc BD-LIVEListening to music Repeat Audio CDCD-DA & MP3Displays the media type Current track song Playing AN Audio CDCD-DA/MP3Audio CDCD-DA/MP3 Screen Elements Playlist To go to the Music List, press the Return buttonViewing a picture Viewing a PictureSlide SHOW/SPEED RotateZoom GO to Photo ListTo move the area To stop the ZoomPress the PL II Mode button Sound modeSfesound Field Effect Mode Dolby Pro Logic II Effect Using the USB function Playing Media Files Using the USB Host FeatureUsing the USB Function Safe USB RemovalSupported file Formats USB Host SpecificationUSB Devices that can be used with the Home Theater Presetting Stations RadioListening to Radio Main UnitIPod Playback Screen Elements Using an iPodListening to Music IPod Music categories Watching a Movie Connecting to a PC and Playing MP3 or Jpeg Content PC streaming functionEnter the PC’s user name in the window Streaming FunctionPress the button to select a desired folder For playing a Video, Music or Photo, refer to pages 60~70Using the e-contents Using Netflix Movie Exit Using Pandora Highlight Song ListServer, it plays more songs you love Server, it plays fewer songs you don’t likeUsing Youtube YouTube screen elements Press the Reda button to log out of your YouTube account Country SetupLog Press the button to select the desired category Playing a videoSearching a video My Favorites Saving a videoPlayer Library Playing a video saved in My FavoritesSleep Timer Function Adjusting Display BrightnessConvenient function Mute FunctionTroubleshooting Press the Power button Feature is not available at the momentResolution Hdcp High-bandwidth Digital Content ProtectionAppendix Handling discsDisc Storage Handling and Storing DiscsSpecifications GNU General Public License GPL Page Page How to Apply These Terms to Your New Programs GNU Lesser General Public License Lgpl Page Page Page How to Apply These Terms to Your New Libraries END of Terms and ConditionsOpenSSL License That’s all there is to itWarranty Limited Warranty to Original PurchaserContact Samsung World Wide Region Country Customer Care Center Web SiteQuestions or COMMENTS? Code No. AH68-02241R
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