Samsung BD-C7900 user manual Appendix, Troubleshooting

Page 64

Appendix


	Troubleshooting
Before requesting service, please check the following.

PROBLEM		SOLUTION
No operation can be performed with the	• Check the batteries in the remote control. They may need replacing.
remote control.	• Operate the remote control at a distance of no more than 20 feet.
	• Remove batteries and hold down one or more buttons for several minutes
	to drain the microprocessor inside the remote control to reset it. Reinstall
	batteries and try to operate the remote control again.
Disc does not play.	• Ensure that the disc is installed with the label side facing up.
	• Check the region number of the Blu-ray Disc/DVD.
Disc Menu does not appear.	• Ensure that the disc has disc menus.

The prohibition message appears on the	• This message appears when an invalid button is pressed.
screen.	• The Blu-ray Disc/DVD’s software doesn’t support the feature (e.g., angles).
	• You’ve requested a title or chapter number or search time that is out of
	range.
Play mode differs from the Setup Menu	• Some of the functions selected in the Setup Menu may not work properly if
selection.	the disc is not encoded with the corresponding function.
The screen ratio cannot be changed.	• The screen aspect ratio is fixed on your Blu-ray Disc/DVDs.
	• This is not a problem with the player.
No audio.	• Make sure you have selected the correct Digital Output in the Audio Options
	Menu.
The screen is blocked	• If the HDMI output is set to a resolution your TV cannot support (for
	example, 1080p), you may not see a picture on your TV.
	• Press the STOP (	) button (on the front panel) for more than 5 seconds
	with no disc inside. All settings will revert to the factory settings.
	• When the factory default settings are restored, all the stored user BD data
	is deleted.

64 English

Image 64

Contents Blu-ray Disc Player Please register your product atBlu-ray Disc Features Key featuresBlu-ray Disc Player Features Safety Information FCC RF Radiation ExposureFCC Note for U.S.A RF Radiation Exposure StatementPrecautions Important Safety InstructionsClass 1 Laser product Disc Handling Disc Storage & ManagementMaintenance of Cabinet Restrictions on PlaybackContents Setting the Menu ResolutionProgressive Mode Still ModeSetup Basic Functions Settings Software Upgrade NotificationUsing the AllShare Function TroubleshootingGetting Started Disc Types and Contents that can be playedDisc types that cannot be played Blu-ray Disc Compatibility Disc Types BD-ROMAudio CD CD-DA Avchd Advanced Video Codec High DefinitionUse a 700MB 80 minute CD-RW/-R disc Avchd format discs need to be finalizedRegion Code CopyrightAccessories Logos of Discs that can be playedFront Panel Front Panel Display C d e Rear PanelRemote Control Tour of the Remote ControlInstalling batteries Setting the Remote Control Controllable Tv CodesConnected to the TV TV CHConnecting to a TV ConnectionsAudio cable Red WhiteComponent cable Resolution is actuallyRed White Red Blue Green Audio/Video cable Case 4 Connecting to a TV with Video cables Good QualityRed White Yellow 3D supported Amplifier Connecting to an Audio SystemHdmi cable not included Connections Connections Connecting to the Network ServiceCable Network DSL users, please use a router to make a network connectionWireless Network Wireless IP sharerBroadband service Networking with PC for AllShare function See pages 62~63Setup Before Starting Initial SettingsPress the Enter button to select Start This is not malfunctionSetting the Menu Display 3D ModeTV Screen Size TV Aspect Ratio Screen Size ResolutionBD Wise Samsung Players only Resolution according to the output mode Component ModeDVD playback Setup Output Hdmi connected Hdmi not connected Setup that your TV will supportProgressive Mode Still ModeHdmi Format Movie Frame 24FsDigital Output Selection PCM DownsamplingBitstream Downmixing Mode Dynamic Range ControlDTS Neo6 Hdmi Audio OutputInitial Settings Internet@TV Screen SizeAnynet+HDMI-CEC BD Data ManagementNetwork Settings Network SetupClock DivXR DeactivationWired Network Setting Up a Wired Connection AutoSetting Up a Wired Connection Manual This process can take up to five minutesWireless Network Setting Up the Wireless Network Connection PBC WPS Setting Up the Network Connection Press the Return button on your remoteSetting Up the Wireless Network Connection Manual Use the number buttons to enter numbersNetwork Status BD-LIVE Internet ConnectionParental Rating LanguageChange Password Power On/Off SoundBackground Front DisplaySoftware Upgrade Contact SamsungSupport To select By Internet, press the Enter buttonBasic Functions Using the Popup Menu Skipping ChaptersSearching for a Desired Scene Slow Motion PlayUsing the Tools button Repeat the Title or ChapterRepeat the Section Moving to a Desired Scene DirectlySelecting the Picture Setting Selecting the Audio LanguageSelecting the Subtitle Language Changing the Camera AngleButtons on the Remote Control used for Music Playback Setting BonusviewListening to Music Playing an Audio CD CD-DA/MP3 Repeat an Audio CD CD-DA/MP3Playlist Audio CD CD-DA/MP3 Screen ElementsUsing the Tools button Repeat this procedure to select additional tracksPlaying a Jpeg Disc Playing back a PicturePlaying back a USB Storage Device Supported file formats 1920x1080Avi Compliant with WMA versionNetwork Services Using Internet@TVGetting Started with Internet@TV Starting an ApplicationUsing the Keypad Starting Internet@TV for the First TimeSettings Account LoginSystem Setup Change the Service Lock passwordReset How to Create an Internet@TV ID and AccountHow to Use the Service Site Screen Internet@TV IDWhen you are done, press the Return button Service SiteChange Password ManagerService Manager Accessing the Samsung Apps ScreenSamsung Apps PropertiesUsing the Samsung Apps Screen Internet@TV Services AvailableSamsung Apps by category Use the button to move to the displayed applicationsUsing the AllShare Function AllShare Program at a Glance Troubleshooting AppendixForgot password Authorized service centerCheck if you have a firewall enabled If so, disable the firewall functionViewing using 3D function Optimal Resolution 33~34 Resolution Downmixing Mode Repeat DTS Neo6Internet@TV 38, 55~61 Initial Settings IndexSpecifications Compliance and Compatibility Notice Copy ProtectionNetwork Service Disclaimer License Open Source License NoticeLimited Warranty to Original Purchaser One 1 Year Parts / Ninety Days 90 LaborArea Contact Center  Web Site CanadaMexico Argentine Brazil 0800-124-421 4004-0000 ChileQuestions or COMMENTS? AK68-01960T-00