Samsung Blu-ray Player Troubleshooting for Model BD-E5900

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Appendix

Troubleshooting

Before requesting service, please try the following solutions.

PROBLEM	SOLUTION
No operation can be performed with the	• Check the batteries in the remote control. They may need replacing.
remote control.	• Operate the remote control at a distance of no more than 20 feet from the
	player.
	• Remove the batteries and hold down one or more buttons for several
	minutes to drain the microprocessor inside the remote control to reset it.
	Reinstall the batteries and try to operate the remote control again.
The disc does not play.	• Ensure that the disc is installed with the label side facing up.
	• Check the region number of the Blu-ray Disc/DVD.
The disc Menu does not appear.	• Ensure that the disc has disc menus.

The prohibition message appears on the	• This message appears when an invalid button is pressed.
screen.	• The Blu-ray Disc/DVD's software doesn't support the feature (e.g., angles).
	• You've requested a title or chapter number or search time that is out of
	range.
Play mode differs from the Setup Menu	• Some of the functions selected in the Setup Menu may not work properly if
selection.	the disc is not encoded with the corresponding function.
The screen ratio cannot be changed.	• The Screen Ratio is fixed on your Blu-ray Disc/DVD.
	• This is not a problem with the player.
No audio.	• Make sure you have selected the correct Digital Output in the Audio Options
	Menu.
The screen is blank.	• If the HDMI output is set to a resolution your TV cannot support (for
	example, 1080p), you may not see a picture on your TV.
	• Press the pbutton (on front panel) for more than 5 seconds with no disc
	inside. All settings will revert to the factory settings.
	• When the factory default settings are restored, all stored user BD data will
	be deleted.
Forgot password	• Press the pbutton (on front panel) for more than 5 seconds with no disc
	inside. All settings including the password will revert to the factory settings.
	Don't use this unless absolutely necessary.
	• When the factory default settings are restored, all stored user BD data will
	be deleted.

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Contents Blu-rayDisc Player Safety Information Class 1 Laser productFCC Note for U.S.A Disc Storage & Management PrecautionsImportant Safety Instructions Handling CautionsUsing the 3D function This player does not convert 2D content into 3DCopyright Contents BD-LIVE Using Smart Hub Smart Hub at a Glance Using the Web BrowserUsing Disc to Digital Playing a Registered Disc to Digital MovieDisc and Format Compatibility Disc types and contents your player can playGetting Started Disc types your player cannot playRegion Code Logos of Discs the player can playVideo File Support ResolutionSupported Formats VroMusic File Support Support RangeKHz 8, 11 Accessories Check for the supplied accessories shown belowAvchd Advanced Video Codec High Definition Rear Panel OPEN/CLOSE Button Display Remote Control Sensor Disc TrayFront Panel USB HostRemote Control Tour of the Remote ControlInstalling batteries Connecting to a TV ConnectionsConnecting to an Audio System MethodConnections Wireless Network Connecting to a Network RouterWired Network Access steps may differ depending on the menu you selected SettingsInitial Settings Procedure Home ScreenSelected item or confirm a setting Accessing the Settings ScreenButtons on the Remote Control Used for the Settings Menu Detailed Function InformationSettings Menu Functions Volume of loud sounds is reduced Lets you choose to have 96Khz PCM signalsCompatible with a 96Khz signal See the digital output selection table onOn your networks You are connecting them to the networkBoot time You are connected to the Internet\\ Wired USB keyboards are not supported TV using an Hdmi cableSettings. The Simple Menu appears USB port on the front of the playerFunction Network and Smart Hub settingsDefault security PIN is Rating you enter unless the PIN is enteredConfiguring Your Network Connection Wired NetworkNetworks and the Internet You can setup a wireless network connection in three ways Getting the Network Settings ValuesWireless Network ĞĞ Wireless General ManualWi-Fi Direct ĞĞ WpspbcThrough the Player Using a PIN Through the Wi-Fi DeviceThrough the Player Using PBC To Set the Soft AP Security KeyUpgrading Software AllShare SettingsIf you select Dont Upgrade, the player cancels the upgrade By OnlineBy Downloaded By USBBy Disc Click Support on the top rightStandby Mode Upgrade AllShare Play Screen at a Glance Accessing the AllShare Play ScreenMedia Play Playing Commercial Video DiscsMethod Playing Commercial Audio DiscsMusic Screen Controls Turn the player onTo Download the AllShare Software Playing a Disc with User Recorded ContentUsing the AllShare Network Function Media PlaySmart Phone Controlling Video Playback Buttons on the Remote Control used for Video PlaybackUsing the Tools Menu Disc MenuBonusview Repeating Tracks on an Audio CD Buttons on the Remote Control used for Music PlaybackControlling Music Playback Shuffling Tracks on an Audio CDCreating a Playlist from a CD RippingPlaying Photo Contents Using the Tools Menu when a file is highlightedEarliest to latest date Login / OutEarliest Date MonthlyDevice or to delete a playlist Press vbuttonThen pressing the vbutton Edit Playlist VbuttonNetwork Services Using Smart HubSmart Hub at a Glance Using the Web Browser Web Browser at a GlanceScroll Up/Scroll Down Using Disc to DigitalYellow C To switch the pointer Tools To display Tools windowRegistering a DVD Movie in Disc to Digital Playing a Registered Disc to Digital MovieAppendix Compliance and Compatibility NoticeNetwork Service Disclaimer Copy ProtectionAppendix English License Rovi Flow-Down Licence Terms Terms of Use Additional Information Digital OutputHdmi Read/write speed Settings Middle of playback BD Data Management Disc Menu. Press the Disc Menu buttonResolution according to the contents type Digital Output Selection Re-encodedTroubleshooting Problem SolutionHdcp High-bandwidth Digital Content Protection If you experience other problemsAuthorized service center Check if you have a firewall enabledRepairs BD-LIVE serviceOccurs BD-LIVE service Status function. SeeWPA-PSK TKIP/AES SpecificationsWEP OPEN/SHARED WPA2-PSK TKIP/AESLimited Warranty to Original Purchaser Questions or COMMENTS?