Appendix
Troubleshooting
Before requesting service, please try the following solutions.
PROBLEM | SOLUTION |
No operation can be performed with | • Check the batteries in the remote control. They may need replacing. |
the remote control. | • Operate the remote control at a distance of no more than 20 feet |
| from the player. |
| • Remove the batteries and hold down one or more buttons for |
| several minutes to drain the microprocessor inside the remote |
| control to reset it. Reinstall the batteries and try to operate the |
| remote control again. |
The disc does not play. | • Ensure that the disc is installed with the label side facing up. |
| • Check the region number of the |
The disc Menu does not appear. | • Ensure that the disc has disc menus. |
|
|
The prohibition message appears on | • This message appears when an invalid button is pressed. |
the screen. | • The |
| angles). |
| • You’ve requested a title or chapter number or search time that is |
| out of range. |
Play mode differs from the Setup Menu | • Some of the functions selected in the Setup Menu may not work |
selection. | properly if the disc is not encoded with the corresponding function. |
The screen ratio cannot be changed. | • The Screen Ratio is fixed on your |
| • This is not a problem with the player. |
No audio. | • Make sure you have selected the correct Digital Output in the Audio |
| Options Menu. |
PROBLEM |
| SOLUTION |
The screen is blank. | • | If the HDMI output is set to a resolution your TV cannot support (for |
|
| example, 1080p), you may not see a picture on your TV. |
| • Press the pbutton (on front panel) for more than 5 seconds with | |
|
| no disc inside. All settings will revert to the factory settings. |
| • When the factory default settings are restored, all stored user BD | |
|
| data will be deleted. |
Forgot PIN | • | Press the pbutton (on front panel) for more than 5 seconds with |
|
| no disc inside. All settings including the password will revert to the |
|
| factory settings. |
|
| Don’t use this unless absolutely necessary. |
| • When the factory default settings are restored, all stored user BD | |
|
| data will be deleted. |
If you experience other problems. | • | Go to the contents and find the section of the user manual that |
|
| contains the explanations regarding the current problem, and follow |
|
| the procedure once again. |
| • If the problem still cannot be solved, please contact your nearest | |
|
| Samsung authorized service center. |
The picture is noisy or distorted | • | Make sure that the disc is not dirty or scratched. |
| • | Clean the disc. |
No HDMI output. | • | Check the connection between the TV and the HDMI jack of the |
|
| player. |
| • Check if your TV supports 480p, 720p, 1080i or 1080p HDMI input | |
|
| resolution. |
Abnormal HDMI output screen. | • | If random noise appears on the screen, it means that TV does not |
|
| support HDCP |