Samsung BD-E5700/ZA user manual Troubleshooting, Problem Solution

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Appendix

Troubleshooting

Before requesting service, please try the following solutions.

PROBLEM

SOLUTION

No operation can be performed with

• Check the batteries in the remote control. They may need replacing.

the remote control.

• Operate the remote control at a distance of no more than 20 feet

 

from the player.

 

• Remove the batteries and hold down one or more buttons for

 

several minutes to drain the microprocessor inside the remote

 

control to reset it. Reinstall the batteries and try to operate the

 

remote control again.

The disc does not play.

• Ensure that the disc is installed with the label side facing up.

 

• Check the region number of the Blu-ray Disc/DVD.

The disc Menu does not appear.

• Ensure that the disc has disc menus.

 

 

The prohibition message appears on

• This message appears when an invalid button is pressed.

the screen.

• The Blu-ray Disc/DVD’s software doesn’t support the feature (e.g.,

 

angles).

 

• You’ve requested a title or chapter number or search time that is

 

out of range.

Play mode differs from the Setup Menu

• Some of the functions selected in the Setup Menu may not work

selection.

properly if the disc is not encoded with the corresponding function.

The screen ratio cannot be changed.

• The Screen Ratio is fixed on your Blu-ray Disc/DVD.

 

• This is not a problem with the player.

No audio.

• Make sure you have selected the correct Digital Output in the Audio

 

Options Menu.

PROBLEM

 

SOLUTION

The screen is blank.

If the HDMI output is set to a resolution your TV cannot support (for

 

 

example, 1080p), you may not see a picture on your TV.

 

• Press the pbutton (on front panel) for more than 5 seconds with

 

 

no disc inside. All settings will revert to the factory settings.

 

• When the factory default settings are restored, all stored user BD

 

 

data will be deleted.

Forgot PIN

Press the pbutton (on front panel) for more than 5 seconds with

 

 

no disc inside. All settings including the password will revert to the

 

 

factory settings.

 

 

Don’t use this unless absolutely necessary.

 

• When the factory default settings are restored, all stored user BD

 

 

data will be deleted.

If you experience other problems.

Go to the contents and find the section of the user manual that

 

 

contains the explanations regarding the current problem, and follow

 

 

the procedure once again.

 

• If the problem still cannot be solved, please contact your nearest

 

 

Samsung authorized service center.

The picture is noisy or distorted

Make sure that the disc is not dirty or scratched.

 

Clean the disc.

No HDMI output.

Check the connection between the TV and the HDMI jack of the

 

 

player.

 

• Check if your TV supports 480p, 720p, 1080i or 1080p HDMI input

 

 

resolution.

Abnormal HDMI output screen.

If random noise appears on the screen, it means that TV does not

 

 

support HDCP (High-bandwidth Digital Content Protection).

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Contents Blu-rayDisc Player Safety Information PrecautionsImportant Safety Instructions Class 1 Laser productCopyright Disc Storage & ManagementHandling Cautions Contents Getting Started Disc and Format CompatibilityLogos of Discs the player can play Region CodeResolution Supported Formats Video File SupportMusic File Support DTSAccessories Check for the supplied accessories belowAvchd Advanced Video Codec High Definition Color is a trademark of Sony CorporationFront Panel Rear PanelRemote Control Tour of the Remote Control Installing batteriesConnections Connecting to a TVConnections Connecting to a Network Router Wired NetworkWireless Network Connection can be wired or wirelessSettings Initial Settings ProcedureAccessing the Settings Screen Home ScreenSettings Menu Functions DVD96Khz signal Network SettingsWhen you use the BD-LIVE service Etc. by using the Initial Settings functionPIN Configuring Your Network Connection Getting the IP Settings valuesNetworks and the Internet WpspbcUpgrading Software Select the IP Mode field, and then set it to ManualIP Settings values on Download in Standby Mode By InternetBy USB By DiscMedia Play Insert a DiscControlling Video Playback Insert a USB DeviceControlling Music Playback Using the Tools MenuButtons on the Remote Control used for Music Playback Playing Photo Contents To Download the AllShare Software Using Smart HubUsing the AllShare Network Function Network Services Using Disc to DigitalRegistering a DVD Movie in Disc to Digital Select Samsung Apps, and then press the v buttonXxxx Playing a Registered Disc to Digital MovieAppendix Compliance and Compatibility NoticeCopy Protection Not ALL discs are compatibleNetwork Service Disclaimer LicenseAppendix Additional Information HdmiResolution according to the contents type Digital Output Selection PCMTroubleshooting Problem SolutionRepairs Specifications WEP OPEN/SHAREDWPA-PSK TKIP/AES WPA2-PSK TKIP/AESLimited Warranty to Original Purchaser Country AK68-02227A-00