Miscellaneous troubleshooting

Problem	Remedy	09
Cannot play or display.	• Check the physical connections (hub, 100BASE-TX, or other cable quality).

•Check if the file complies to the supported format, bit rate or profile (see File compatibility on page 9). Also check if the file is damaged.

•If the message ‘Cannot play this format’ is displayed when you try to play PC files, check the file formats.

•It takes time to capture and display a large-sized image; during this time you may have to wait to operate the player.

•This player cannot play DRM-protected content stored on a DLNA server (not a Windows Media Player 11 or Windows Media Connect server).

•Some files that comply with one of the supported formats may not play or be displayed.

•Check if there are too many files on the server.

•Check if the PC is operating properly. Reboot the PC after confirming its specification and setup.

Image or sound is interrupted or distorted (block noise appears).

•Check the physical connections (hub, 100BASE-TX, or other cable quality). It is strongly recommended to use 100BASE-TX for playback quality and display speed.

•When connected by a wireless LAN, check if the bit rate is sufficient.

•Check that the file complies with the supported format, bit rate or profile (see File compatibility on page 9). Also check if the file is damaged.

•Some files that comply with one of the supported formats may not play or be displayed.

•Check if the PC is operating properly. Reboot the PC after confirming its specification and setup.

Genre (movie), Playlist (music), Album	• The configuration may change depending on server type. This is not a malfunction.
(photo) or folder configuration differs from
one server to another.

An available server is selected but cannot	• Check if the server is correctly set up for file sharing, if the target folder has been deleted, or if one or
be navigated.	more folders have been corrupted on the server.
	• Check if there are too many files on the server.

‘Cannot connect to server.’ is displayed	• The message is displayed when connection to the server failed. Verify that the network cable is
when network downloading is attempt.	connected properly before retrying.

“WRT FAILED” is displayed on the front	• The message is displayed when downloading failed. As the player may be failed, contact your local
panel display during network downloading.	Pioneer Customer Service Center.

Problem	Remedy
It is taking a long time for the unit to start	• It can take up to one minute for the system to start up once you press the  STANDBY/ON button.
up.	This does not mean that the player is experiencing problems.

The power automatically turns off.	• The Auto Power Off function switches the player into standby if no operation is performed for
	30 minutes while the player is stopped or paused (page 43).
	• This unit’s power may be turned off when you control this unit from a connected TV. If you do not
	want this unit to be turned off in this way, set this unit’s HDMI Control (page 43) to Off.

Your TV and AV system automatically	• The connected TV and AV system automatically may change inputs in response to this unit starting
change inputs.	playback or having the GUI screen (ex. Disc Navigator) displayed. If you do not want your TV and AV
	system to change inputs in this way, set this unit HDMI Control (page 43) to Off.

The remote control doesn’t seem to work.	• The CONTROL IN jack on the rear panel is connected: Point the remote control at the connected
	component to control this player.
	• The remote control is too far from the player, or the angle with the remote sensor is too wide: Use
	the remote within its operating range (see Using the remote control on page 8).
	• The batteries are exhausted: Put in new ones (see Putting the batteries in the remote control on
	page 8).
	• If you are using an external IR receiver, you may need to set the IR RECEIVER switch (see Using an
	external IR receiver with this player on page 17).

Settings are canceled.	• When the power is cut due to power failure or by unplugging the power cord during operation,
	settings will be canceled. See Moving the player on page 47 for proper shutdown instructions.

After inserting a disc, a ‘Loading’ message	• When you have inserted a disc containing PC files, the time necessary to load the files contained on
is displayed but playback does not begin.	the disc varies by how many files are present. The process can take anywhere from a few minutes to
	upwards of ten minutes.

On hybrid discs with BD and DVD layers,	• Change the Set hybrid disc playback layer to DVD (page 43).
the DVD layer cannot be played back.	53

Problem

Remedy