Sharp BDHP75U, BD-HP75U operation manual Troubleshooting Playback, Picture

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Troubleshooting

Playback (Continued)

Problem	Possible causes and solutions

Video stops.	• Has the Player been subjected to shock or impact? Are you using it in an unstable location? The Player will stop if it
	senses shock or vibration.

The Player makes a snapping sound when starting	• The player may sometimes make a snapping sound when starting playback if it has not been operated in a while. These
playback or loading a disc.	sounds are not malfunctions of the player but are normal operating conditions.

Picture

Problem	Possible causes and solutions

No picture.	• Make sure that the cable is connected correctly. (Page 16)
	• Make sure that the connected TV or the AV receiver is set to the correct input. (Pages 16–17)
	• Take out the disc and clean it. (Page 13)
	• Make sure that region code on the disc matches that of this Player. (Page 9)
	• There is no picture from the HDMI output.
	− Are the settings performed correctly? Please check the settings. (Page 42)

Screen freezes and operation buttons do not work.	• Turn off the power and turn on the power again.
	• If the power is not turned off, perform a reset. (Page 62)
	• Is the disc damaged or dirty? Check the condition of the disc. (Page 13)

Square noise (mosaic) appears on the screen.	• Blocks in images may be visible in scenes with rapid movement due to the characteristics of digital image compression
	technology.

Audio is not output, or images are not played back	• The audio may not be output or the images may not be played back properly for some discs in which copyright-
properly.	protected contents are recorded (Pages 10–11).

3D images cannot be output to a TV.	• Is an HDMI cable used?
	• Are a 3D compatible TV and 3D glasses used?
	• Is a proper connection made between the HDMI OUT terminal of the player and the HDMI input terminal of the 3D
	compatible TV? (Page 16)
	• Is the 3D setting on this player correct? (Pages 23, 45)
	• Are all devices (amplifier, AV receiver, etc.) between the TV and the player connected by HDMI and 3D compatible?
	(Pages 16-17)
	• Is the 3D setting on the TV correct?
	• Is a 3D compatible BD disc being played back?

Noise appears on the screen.	• When you watch TV broadcasts with the power of this player turned on, noise may appear on the TV screen. In such
	cases, turn off the power to this player or keep this player away from the TV.

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Contents BD-HP75U Page Safety Information FCC Compliance Statement Wireless RadioAdditional Safety Information Introduction Precautions on using Wireless LAN Precautions on viewing stereoscopic 3D imagesPrecautions when cleaning this product Getting Started Playing back video/picture/music contentAdjust settings to suit your preference UnpackingContents Streaming content pp ContentsSettings pp What to do firstWhat would you like to do with this Player? Blu-ray Disc Disc Type Recording Contents Format SizeAbout Media Types Media FormatDiscs that Cannot Be Used with This PlayerAbout Disc Contents Icons Used on BD/DVD Video Disc Cases License and Copyright Disc PrecautionsImportant Information Major Components Main Unit Front Main Unit RearKeylock function Remote Control UnitMajor Components Buttons under the coverProjector TV Connecting to a TV/projectorEAfter connecting Digital audio connection Connecting to an amplifier/AV receiverHdmi connection Internet Modem Broadband router Wired connection LAN cableBroadband Internet Connection Wireless Modem Internet Router Wireless connection wireless LANPerform the communication settings. Pages Broadband Internet ConnectionApproximate operating range of remote control Loading the Batteries in the Remote ControlConnecting the Power Cord Before Starting PlaybackIndicators on the Player Turning the Power OnTurning the power on Entering standbyChanging the on-screen display language Language SettingOperating a Sharp TV Using the Remote Control TV function controlUsing 3D Using Aquos LinkUsing Aquos Link Controlling the Blu-ray disc playerControl Panel Major functions of each button iconBD/DVD Video Playback Video/Picture/Music PlaybackLoading a Disc To stop playbackBD/DVD Menus Using the disc menuDisplaying the disc information Start playback by selecting a title from the top menuPress POP-UP Menu during playback Using the pop-up menuEnjoying Bonusview or BD-LIVE RearVirtual Package To remove the secondary video, press PinP againBdav format Playback DVD-R/-RW VR format / BD-RE/-RPlayback by selecting a title Video/Picture/Music Playback About Title ListPlayback from the beginning or resume playback Sorting the titlesPlayback by selecting a Playlist Press C Blue while the Title List screen is displayedPlayback from the beginning Operation procedure for the Functions menuAudio CD Playback Playback by selecting a trackPress a/bto select Music, then press dor Audio Data MP3 File PlaybackList of available buttons during playback Press a/bto select a folder or fileDisplay Displaying Still Images Jpeg filesOperational buttons during still image Slide Show MenuPlayback by selecting a file list Accessing Dlna serversBefore accessing Dlna servers About a home networkFast Forward/Reverse Search When playing back a DVDPlayback Functions Pause/Frame Advance PlaybackRepeat Playback of a Title or Chapter Repeat Playback Skip SearchReplay Partial Repeat Playback Repeat Playback of a Specified PartStereo is displayed. Audio cannot be switched Switching SubtitlesSwitching the Angle Displaying the Audio InformationFunction Control Settings During PlaybackFunction control operation procedure Settings During Playback Functions which can be setPress a/bto select Aquos LINK, then press dor Enter Press a/bto select Settings, then press dor EnterCommon operations Settings SettingWhen setting the password for the first time Basic Operation for PlaybackSecondary Audio Audio Video SettingsHdmi Video Out Audio OutSmart Settings Playback Setting On Screen Language VersionSystem Communication Setup When selecting CableEnter your DNS address When selecting WirelessSelect Next, then press Enter Press a/bto select Complete, then pressPress ENTER, then enter the security key code Press ENTER, then enter the access point nameInformation on MAC addresses Input character list Operation procedure forInputting characters manually Before using the USB memory device USB Memory ManagementUpdate process Software Update SettingsAuto Update from Network SetupPress Power to turn off the player Manual Update from NetworkManual Update from USB memory device During the data checking, Checking blinks Enter the 4-digit number usingPress Enter to start checking data in the USB memory device Audio format Maximum number About Output of Audio FormatsRemove the USB memory device ChannelsInstantly Watching Movies from Playing back video on demand streaming contentPlaying back YouTube content NetflixEnjoying Movies and Internet Application with Vudu Playing back streaming contentTroubleshooting Vudu Operational buttons during playbackPC control of the Player PC control of the Player Command listPower ON*1 Power OFF Play Stop FWD REV TOP Menu Enter Return Exit Home POP-UP Menu Skip K Skip LProblem Possible causes and solutions TroubleshootingPower Basic OperationTroubleshooting Playback PictureWhen the wireless Internet connection is made Troubleshooting SoundWhen the wired Internet connection is made NetworkPower To Reset this PlayerTroubleshooting Other SharpOn-screen Error Messages Error message Possible Error Suggested SolutionGeneral SpecificationsSpecifications are subject to change without notice Input/OutputOther Countries outside the EU Information on Disposal for Users private householdsEuropean Union Glossary Hdmi MP3 pages 9-11, 32 Infrastructure modeDVD upscaling DVD video pages 9Pop-up menu Glossary Parental control Time number pages 14Title number pages 38 Top menuNetwork Service Disclaimer Software License Notice About Software LicenseInformation on the Software License for This Product What to do to Obtain Service Warranty Period for this ProductWarranty Coverage if any Where to Obtain Service BD-HP75U BLU-RAY DISC/DVD PlayerSharp Plaza, Mahwah, New Jersey